Graton Holidays from AU$999

The hotel is quite nice. The rooms are clean and nicely furnished and comfortable. So the property is nice. But the service was not so good.The checkin staff was curt and standoffish. They texted on our second night to check and we pointed out that our coffee bar was not refreshed for the second day. The staff said they would see what they could do, but they never did check back or fix the the problem. This was after paying like a $35 resort fee per day to pay for such items, and coffee was really the only benefit. The location is on the edge of sketchy, bordering right on the Tenderloin. The area right at the entrance had security keeping things more together, but anything up Market or Turk is not an area to be wandering in the dark. We used Uber at night so we could be dropped off right at the hotel entrance. Lastly, on checkout, the agent could not print out a receipt and said she would email the receipt. None ever arrived, and the billing on our credit card is much higher than expected. So the property and rooms were nice, the service was unacceptable. We probably will not return.

The Westin St. Francis was conveniently located next to Union Square and tbe Powell St Cable Car line. We were able to walk to Fisherman's Wharf (up the hills), North Shore and other areas nearby. Our rooms were clean, the concierge was helpful with recommendations and staff was extremely friendly and helpful.

Great historic building, in excellent condition. Breakfast, water, and snacks included. So much character. Reminded me of my grandmother's home. The furnishings were comfortable but matched the style and history of the home..Fireplaces, wing backed chairs, flat screened tvs. Friendly staff at front desk 24/7. Good ideas for food and activities. Right on the hop on hop off tour bus route. Close to haight-ashbury and golden gate park. We had 8 people, 3 generations, 2 suites...everyone loved it, from the 4 year old to the 72 year old. They want to "do it again".

Service beyond belief!

It had a charming theme and staff were attentive. Location was great and rooms were nice.