Kære Hans-Jørgen,Først og fremmest, tak for at du har taget dig tid til at bedømme dit ophold på Hotel Det Gamle Rådhus. Vi er dog meget bekymrede for at se, at din oplevelse kun var værdig til en bedømmelse på 2 ud af 10. Dette ligger langt fra de standarder, vi stræber efter, og vi tager din feedback meget alvorligt.Da der ikke er detaljer i din anmeldelse, vil vi sætte stor pris på, hvis du kunne dele mere specifik feedback om, hvad der gik galt, eller hvilke aspekter af dit ophold der ikke levede op til dine forventninger. Vi er forpligtet til at forbedre os og sikre, at alle vores gæster har en behagelig og mindeværdig oplevelse, og din detaljerede feedback er afgørende i denne proces.Vær venlig at kontakte os direkte for at diskutere dine bekymringer mere detaljeret, så vi kan tage skridt til at rette op på eventuelle fejl og forbedre vores service.Endnu engang tak for din feedback, og vi håber at få muligheden for at genoprette din tillid til Hotel Det Gamle Rådhus i fremtiden.Med venlig hilsen,Det Gamle Rådhus

Dear Maria,Thank you for taking the time to leave a rating for your recent stay at Hotel Det Gamle Rådhus on Hotels.com. We are truly sorry to see that your experience did not meet your expectations, as indicated by the 4 out of 10 rating.We are committed to providing our guests with the best possible experience, and your feedback is crucial in helping us understand where we need improvement. If you could provide more details about the specific areas that did not meet your expectations, it would greatly aid us in addressing these issues effectively.We deeply regret any inconvenience you may have experienced and are eager to learn more so that we can make the necessary corrections. Our goal is to ensure that every guest leaves our hotel feeling satisfied and your input is invaluable in this process.Please feel free to reach out to us directly to discuss your experience further or to provide any additional feedback. We hope to have the opportunity to welcome you back in the future and to provide you with a stay that truly reflects the high standards we strive for at Hotel Det Gamle Rådhus.Thank you once again for your review, and we look forward to the chance to make your next stay a better one.Warm regards,Det Gamle Rådhus

Dear Flemming,Thank you for sharing your experience with an 8 out of 10 rating for your stay at Hotel Det Gamle Rådhus on Hotels.com. We are glad to know that you had a largely positive experience with us.We strive for excellence in every aspect of our service, and your feedback is essential in helping us understand where we are succeeding and where there may be room for improvement. If there are specific areas you felt could be enhanced, or if there were particular highlights of your stay, we would be grateful to hear more about your experience.Our team is committed to providing a welcoming and comfortable environment for all our guests, and we hope your stay was memorable for all the right reasons. We look forward to the opportunity to host you again and aim to provide an even more exceptional experience on your next visit.Thank you once again for choosing Hotel Det Gamle Rådhus, and please feel free to reach out to us for any future stays or special requests.Warm regards,Det Gamle Rådhus

Dear Per,Thank you for taking the time to leave us a 4 out of 5 rating on Expedia following your stay at Hotel Det Gamle Rådhus. We are glad to know that your experience with us was largely positive.We are continually striving to provide a memorable stay for all our guests and would love to hear any specific feedback or suggestions you might have that could help us make that fifth star achievable in your eyes. Your input is invaluable in our ongoing efforts to improve.We hope you found our central location in Gråsten convenient and enjoyed the complimentary coffee available in our 2nd-floor common area. Please remember, if you require any assistance or have any preferences during future stays, our 24/7 phone support is always ready to help, even when the reception desk is unattended.Thank you again for choosing our hotel. We hope to have the opportunity to welcome you back and aim for that perfect score next time!Warm regards,Det Gamle Rådhus

Dear Leo Emil,Thank you for sharing your feedback regarding your stay at Hotel Det Gamle Rådhus. We deeply regret to hear that you were disappointed with our self-service concept, particularly regarding the absence of personnel during your arrival and departure.Our hotel operates with a model where we send all necessary information to our guests via email before their arrival to make the process as smooth and convenient as possible, while respecting our guests' time. However, we understand that this approach does not meet every guest's expectations, especially for those who prefer personal interaction upon arrival and departure.Even though there may not always be staff present at the reception, our team is available 24/7 via phone to assist with any questions or concerns. We strive to ensure that all our guests feel welcome and well-informed throughout their stay.We appreciate your feedback as it helps us to improve our guest experience. We hope to have the opportunity to welcome you again and exceed your expectations in the future.Kind regards,Det Gamle Rådhus

Dear Kim,Thank you for your generous 8 out of 10 rating and for taking the time to share your experience at Hotel Det Gamle Rådhus on Hotels.com.We are pleased to hear that your stay with us was enjoyable and met most of your expectations. Our team is committed to providing a memorable and comfortable experience for our guests, and your feedback is a valuable part of that ongoing effort.If there are any specific aspects of your stay that you feel could have been improved or if there's anything in particular that contributed to your positive experience, we would love to hear from you. Your insights help us to continually enhance our services and facilities.We look forward to the possibility of welcoming you back in the future and aim to provide an experience that fully meets and hopefully exceeds your expectations.Thank you again for choosing Hotel Det Gamle Rådhus, and please feel free to reach out to us for any future stays or requests.Warm regards,Det Gamle Rådhus

Dear Etienne,Thank you so much for your fantastic 10 out of 10 rating! We are thrilled to see such positive feedback on Hotels.com about your experience at Hotel Det Gamle Rådhus.It’s incredibly gratifying to know that we were able to provide a stay that met all your expectations. Our team works diligently to ensure our guests have a memorable and comfortable experience, and your high rating is a wonderful testament to their efforts.We look forward to the opportunity to host you again. Should you have any special requests or need assistance with future bookings, please do not hesitate to reach out to us.Thank you once again for choosing Hotel Det Gamle Rådhus and for sharing your experience with others. We hope to welcome you back soon!Warm regards,Det Gamle Rådhus

Dear Britt,Thank you for your generous 8 out of 10 rating and for taking the time to post your review on Hotels.com. We are pleased to know that your stay at Hotel Det Gamle Rådhus was largely enjoyable and met most of your expectations.We are always eager to hear what our guests enjoyed and how we might further improve their experience. If there were specific areas where you felt we could improve or add something extra to make your next stay even better, we would greatly appreciate your feedback.Our team is committed to providing a comfortable and enjoyable stay for each of our guests, and your insights are invaluable in helping us refine and enhance our services.We look forward to the opportunity to welcome you back in the future and aim to provide an experience that not only meets but exceeds your expectations.Thank you again for choosing Hotel Det Gamle Rådhus. Please feel free to reach out to us for any assistance with your next booking.Warm regards,Det Gamle Rådhus

Dear Lars,Thank you so much for your perfect rating of your stay with us! We are thrilled to see that we have met your expectations and that you had such a positive experience.Your satisfaction is our top priority, and a 10 out of 10 is a fantastic acknowledgement of our team's hard work. We hope to welcome you back in the near future for another outstanding stay.Best regards,The Old Town Hall Hotel

Dear Casper Nissen,Thank you so much for awarding us a perfect score on Hotels.com. We are genuinely pleased to know that you had an exceptional experience during your stay at Hotel Det Gamle Rådhus.Your positive feedback is a testament to our team's dedication to delivering an unparalleled guest experience.We can't wait to welcome you back on your next visit to Gråsten. Thank you for choosing us.Best wishes,Det Gamle Rådhus.

Dear Peter d.,Thank you for taking the time to review your stay at Hotel Det Gamle Rådhus on Hotels.com and for giving us an 8 out of 10 rating. We're pleased to know that you had an overall positive experience with us.We are always looking for ways to enhance our guests' experiences. If there are specific areas where you believe we could improve, please do let us know.Thank you for choosing to stay with us. We look forward to the opportunity of welcoming you back on your next visit to Gråsten.Warm regards,Det Gamle Rådhus.

Dear Stig d.,Thank you for taking the time to share your feedback regarding your stay at Hotel Det Gamle Rådhus. We sincerely regret that your experience did not meet your expectations.It would be greatly beneficial for us if you could provide more specific details about your concerns. This will assist us in making necessary improvements to enhance our guest experience.We appreciate your choice to stay with us, and we genuinely hope to have another chance to provide you with a more satisfactory experience in the future.Warm regards,Det Gamle Rådhus.

Dear Rasmus,Thank you for taking the time to provide feedback on your stay at Hotel Det Gamle Rådhus. We regret to hear that your experience did not fully meet your expectations.We strive to offer our guests exceptional service and are sorry if we fell short during your visit. If you're willing to share further details or suggestions for improvements, we would greatly appreciate hearing from you to better ourselves and ensure future guests have a more positive experience.We hope you will consider staying with us again in the future, so we can showcase the quality and service we are known for.Warm regards,Det Gamle Rådhus.

Dear Gitte,Thank you for taking the time to provide feedback regarding your stay at Hotel Det Gamle Rådhus. While we're glad you chose us for your visit, we recognize that there were elements of your stay that did not fully meet your expectations, given the rating.We are committed to improving our guests' experiences, and your feedback is invaluable in this endeavor. It would be greatly beneficial to hear more detailed feedback about any specific areas where we fell short, so we can focus on those aspects.We sincerely hope you will consider staying with us again. We would love the opportunity to provide a better experience and showcase the high standards we strive to maintain.Warm regards,Det Gamle Rådhus

Dear Søren Larsen,Thank you for sharing your feedback regarding your stay at Hotel Det Gamle Rådhus. It seems that your experience did not meet your expectations and for this, we are sincerely sorry.Your feedback is incredibly valuable to us, and we would like to understand more about how we could enhance your experience for the future. While we may not have a constant reception service, we are always reachable 24/7 via phone to assist with any inquiries or concerns. We are also dedicated to ensuring the cleanliness and comfort of our facilities and are continuously working on improvements. Our commitment to our guests is paramount, and we make it a point to send all necessary information via email to prepare our guests for their stay.Should you have any specific concerns or suggestions, we encourage you to share them with us, helping us to enhance our services and facilities for you and our future guests.Thank you once again, and we hope to have another opportunity to welcome you back to our hotel, offering a more delightful experience.Best Regards,Det Gamle Rådhus

Dear Kirsten,Thank you for taking the time to leave a review and for rating us 6 out of 10. We are always eager to hear from our guests as it helps us improve our services.If there were specific aspects of your stay that did not meet your expectations, we would love to hear more about it. Your satisfaction is important to us, and your feedback is essential for our continual improvement.Our reception is reachable 24/7 via phone to assist with any inquiries or issues during your stay. And don’t forget, free coffee is available in the common area on the 2nd floor for your enjoyment.We hope that we will have another opportunity to welcome you back to Hotel Det Gamle Rådhus and provide a more satisfying experience.Warm regards,Det Gamle Rådhus

Dear Bureau,We are truly sorry to read that your experience at Hotel Det Gamle Rådhus didn't meet your expectations. We take all feedback seriously and aim to provide the best possible experience for our guests.If you're willing, we would appreciate further details regarding your stay, so we can address the specific areas of concern. Our goal is continuous improvement, and your insights would be invaluable in this process.Despite the issues you faced, we hope you were able to enjoy the unique location of our hotel in the heart of Gråsten and the charm of the surrounding area. We sincerely hope you'll consider giving us another chance in the future.Warm regards,Det Gamle Rådhus.

Dear Lilli,Thank you for taking the time to rate Hotel Det Gamle Rådhus with 8 out of 10 stars. We appreciate your positive feedback and are always looking for ways to further improve our guests' experience.If there were specific areas where you felt we could enhance our services or amenities, we would genuinely appreciate your insights. Your feedback is invaluable to us.We look forward to welcoming you back to our hotel in the heart of Gråsten. Thank you for choosing Hotel Det Gamle Rådhus.Warm regards,Det Gamle Rådhus

Dear Kell Erik,Thank you so much for awarding us a perfect 10 out of 10 rating. We are delighted to hear that you enjoyed your stay at Hotel Det Gamle Rådhus. Our prime location in the heart of Gråsten and our dedication to guest service make it our goal to ensure a memorable experience for all our visitors.We hope to welcome you back again in the near future. Thank you for choosing Hotel Det Gamle Rådhus.Warm regards,Det Gamle Rådhus

Dear Niels,Thank you for rating your stay at Hotel Det Gamle Rådhus with an 8 out of 10. We're glad to see that your visit was largely positive.We always strive to provide an outstanding experience for our guests, and your feedback is invaluable in that regard. If you have specific areas of improvement or suggestions, we would love to hear more.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.Best regards,Det Gamle Rådhus

Dear Flemming,Thank you for taking the time to share your feedback regarding your stay at Hotel Det Gamle Rådhus. A rating of 6 out of 10 indicates there were aspects of your stay that did not meet your expectations.We always strive to provide the best possible experience for our guests, and your feedback is essential for us to understand where we may need to make improvements. If you have specific areas or issues that influenced your rating, we would genuinely appreciate more details. This would help us make the necessary adjustments for future guests.Thank you for choosing to stay with us, and we hope to have the opportunity to better serve you in the future.Best regards,Det Gamle Rådhus

Dear Peter,Thank you for sharing your thoughts about your recent stay at Hotel Det Gamle Rådhus. We're genuinely sorry to hear that your experience did not meet your expectations, resulting in a rating of 4 out of 10.We take pride in our cleanliness and comfort standards, so it's disappointing to learn that the room and its amenities fell short for you. Your feedback about the bed and pillows is particularly concerning, as we aim to provide a restful experience for our guests.We do offer a variety of room types and bedding options, and perhaps a different room would have better suited your needs. We apologize if the room did not align with the images online; we strive to represent our accommodations as accurately as possible.Your feedback is essential to us as we look to improve our facilities and service. We hope you'll consider giving us another opportunity to better serve you in the future.Best regards,Det Gamle Rådhus

Dear Lars,Thank you for taking the time to review your stay at Hotel Det Gamle Rådhus. We're sorry to see that we didn't meet your expectations in some areas, resulting in a rating of 6 out of 10.We always strive to provide a clean, comfortable, and convenient experience for our guests. We apologize if certain aspects of your stay fell short of this goal. Your feedback is valuable to us as we work to improve our services and facilities.If there are specific areas where you feel we could improve, we'd appreciate the opportunity to hear more. Your insights will help us to better meet the needs and expectations of our guests moving forward.Thank you for staying with us, and we hope you'll consider giving us another opportunity to better serve you in the future.Best regards,Det Gamle Rådhus

Dear Ulla,Thank you for your generous rating and for choosing to stay at Hotel Det Gamle Rådhus. We're delighted to see that you rated us 8 out of 10, which tells us that your experience with us was largely positive!We continually strive to offer excellent service and comfortable accommodations for our guests, so it's rewarding to know we're on the right track.If there are any particular areas where you feel we could improve, we'd love to hear from you. Your feedback is invaluable in helping us to refine the services and facilities we offer.We look forward to the opportunity to welcome you back to our hotel the next time you're in Gråsten.Warm regards,Det Gamle Rådhus.

Dear Poul Erik,Thank you for taking the time to rate your stay at Hotel Det Gamle Rådhus an 8 out of 10. We're genuinely pleased that you enjoyed your time with us.Your feedback is invaluable in our ongoing efforts to provide the best possible experience for our guests. If you have any specific comments or areas of improvement you'd like to point out, we'd be grateful to hear from you.We hope to have the opportunity to welcome you back in the future, aiming to make your next visit even more memorable.Best regards,Det Gamle Rådhus.

Dear Erling d.,Thank you for awarding your stay at Hotel Det Gamle Rådhus an 8 out of 10. We're pleased to hear that you enjoyed your visit with us.Your feedback is crucial in helping us maintain high standards and ensuring the best experience for all our guests. If there are specific areas or suggestions you would like to share that can help us achieve a perfect score in the future, please don't hesitate to let us know.We look forward to welcoming you back soon and hope to further exceed your expectations.Best regards,Det Gamle Rådhus.

Dear Torben d.,Thank you for rating your stay at Hotel Det Gamle Rådhus with 8 out of 10. We truly appreciate your feedback and are delighted to know you had a positive experience with us.Your satisfaction is our priority, and we would love to hear any further comments or suggestions you might have so we can continue to improve and provide the best experience for our guests.We hope to welcome you back soon and aim to make your next stay even better!Best regards,Det Gamle Rådhus.

Dear Hugo d.,Thank you for taking the time to review your recent stay at Hotel Det Gamle Rådhus and giving us an 8 out of 10.We're pleased to see that you enjoyed your visit, and we'd be grateful for any insights or suggestions on how we could elevate your experience to a perfect score. Your feedback is valuable as it assists us in continually improving our offerings and guest experience.Thank you for choosing us for your stay in Gråsten. We look forward to welcoming you back in the future.Warm regards,Det Gamle Rådhus.

Dear Finn d.,Thank you for taking the time to review your stay at Hotel Det Gamle Rådhus.We appreciate your feedback and are keen to understand how we can make your experience even better in the future. While you've rated us a 6 out of 10, any additional details you can provide about what you enjoyed and areas where you felt we could improve would be very helpful.We continually strive to provide a memorable experience for all our guests, and your insights will be valuable in this endeavor.Hoping to have the opportunity to welcome you back to Gråsten in the future.Warm regards,Det Gamle Rådhus.

Dear Bo. Thank you very much for your inquiry - we are very pleased that you enjoyed the stay. We value and process all feedback as they help us get even better. We will be sure to pass on the comments to our coworkers. We hope to welcome you another time - and wish you a wonderful sunday. Med venlig hilsen / Best regards, DET GAMLE RÅDHUS. Tlf. 7465 1200.

Tusind tak.

Tak for din anmeldelse

Hej, Mange tak for din flotte rating - det glæder os altid meget at hører fra vores gæster efter deres ophold. Endnu mere glæder det os når de har haft det dejligt i Gråsten. Vi ønsker at sige På Gensyn. Med venlig hilsen, Louise DET GAMLE RÅDHUS

Dear Hallgrimur Thank you so much for your wonderful rating and comments after your stay. We always aim to give the best experiences and show off our small town in the best way possible. We are happy that you felt welcomed and comfortable here. We hope to see you again another time. Best regards, Karoline DET GAMLE RÅDHUS

Hi and thank you for your feedback. Our hotel is wonderfully located to some of the best nature sights in Southern Jutland, and we are pleased that fell in your taste. Wish you a good day. Best regards, DET GAMLE RÅDHUS

Kære Patrick Tusind tak for den flotte rating. Det betyder meget for os. Vi håber at vi kan byde velkommen igen en anden god gang. Du ønskes en dejlig sommer. Med venlig hilsen, DET GAMLE RÅDHUS

Dear David John, Thank you very much for this wonderful rating. It really means a lot to us and our staff, that you enjoyed your stay with us. We wish you a wonderful summer. Best regards, DET GAMLE RÅDHUS

Thank you for your nice review, we appreciate it.

Dear Anonymous,Thank you for taking the time to provide feedback on your stay with us, although we regret that your experience fell short of your expectations.We sincerely apologize for the issues you encountered during your visit in October. It's disappointing to hear that the heating in the apartment was insufficient, and we're sorry for the discomfort this caused. We will investigate this matter to ensure such problems are promptly addressed in the future.We also apologize for any inconvenience caused by noise from the nearby grill bar's cooling system. We understand that a peaceful night's sleep is crucial, and we will look into ways to mitigate this issue.We are pleased to hear that you found the cleanliness and the efforts of our receptionist satisfactory. We appreciate your recognition of their dedication to ensuring a positive guest experience.Your feedback regarding breakfast is valuable to us, and we will continue to work on maintaining the quality of our offerings.We understand your decision not to return, but we hope you might reconsider in the future, as we are committed to making improvements based on guest feedback. If you do decide to give us another chance, please reach out to us directly, and we will do our best to ensure a much more pleasant stay.Once again, we apologize for any inconvenience you experienced during your stay, and we appreciate your feedback as it helps us improve our services.Best regards,Det Gamle Rådhus