Dear Christi,We appreciate you sharing your concerns with us. Please accept our sincere apology for a stay that didn't provide the value you expected. Your input will also help us address the issues you mentioned. Thank you for reaching out, and we hope for a chance to deliver a better experience in the future.

Dear Rachel,Thank you for your excellent feedback! We're delighted that our suites, breakfast variety, and beautiful outdoor patio made your stay enjoyable. It's always our goal to provide exceptional experiences for our guests, and we're thrilled we could meet your expectations. We look forward to welcoming you back to Staybridge Suites Grand Forks for another fantastic visit!

Dear Megan,Thank you for choosing Staybridge Suites Grand Forks and for sharing your kind review. While we are sorry the hot tub wasn't available for your stay, we are delighted you enjoyed our wonderful pool and great accommodations. We appreciate your understanding and look forward to welcoming you back for a fantastic visit that is sure to exceed your expectations.

Dear Stefanie,Thank you for taking the time to review your stay at Staybridge Suites Grand Forks. We are so glad you enjoyed your stay with us. It sounds like our family-friendly amenities were a perfect fit for your needs. The 2-bedroom suite, continental breakfast, and awesome pool area with a kiddie pool and hot tub must have been a hit! We apologize about the flooded pool on your last day. That is definitely not ideal. We appreciate your understanding, and it's fantastic that our staff was attentive and offered the kids some snacks to make up for it. Your feedback regarding the comfort level of the furniture is appreciated as we are always looking for ways to improve. We look forward to you staying with us again next time!

Dear Charlene,Thank you so much for your fantastic five-star review! Trevor is a tremendous asset to our team, and he'll be delighted to hear that he left a great impression on you. It was a delight to welcome you to Staybridge Suites Grand Forks, and we hope you'll consider staying with us again soon.

Dear Rebecca,Thank you for taking the time to tell us about your experience at Staybridge Suites GRAND FORKS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites.

Dear Jodie,Thank you for choosing to stay with us at Staybridge Suites Grand Forks. We're thrilled you enjoyed our convenient location. However, we offer our sincere apologies if we fell short of expectations with our accommodations. Your comments have been duly noted and will be discussed with our team. Hopefully, this didn't detract too much from your overall trip. The pleasure was all ours, and we hope to welcome you back soon.

Dear Michael,Thank you for taking the time to share your feedback with us. We are glad to hear that you found the hotel to be good and clean. However, we apologize for the inconvenience you experienced during check-in regarding the room not being ready at the designated time. We understand that this can be frustrating, and we sincerely apologize for the delay that caused you to come back an hour later.Please know that we take your feedback seriously and will address this issue with our team to ensure that such delays are minimized in the future. We appreciate your understanding and hope that the rest of your stay was enjoyable.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for a smoother and more pleasant experience.Warm regards,Hotel Management Team

Dear Jeff,Thank you for choosing to stay at Staybridge Suites Grand Forks and for taking the time to leave us your feedback. We are pleased to hear that you had an enjoyable experience during your stay. Your rating of 4 out of 5 is greatly appreciated, and we are glad that you found our services and facilities to your satisfaction.We value your feedback and would love to know how we can make your next stay even better and worthy of a 5-star rating. Please feel free to reach out to us with any suggestions or areas where we can improve. Your insights are invaluable to us as we strive to provide the best possible experience for all our guests.We look forward to welcoming you back to our hotel in the future and hope to exceed your expectations on your next visit.Warm regards,Hotel Management Team

Thank you for your feedback, Jonathan! We're thrilled to hear that you enjoyed our excellent breakfast and spacious rooms during your stay. We appreciate your suggestion for an extended stay; we strive to provide a comfortable and welcoming environment for all our guests. Your comment about refreshing some areas is duly noted, and we will look into ways to enhance those areas to ensure a more enjoyable experience for our guests. We hope to welcome you back in the future for another pleasant stay!

Dear James,Thank you for your valuable feedback. We are delighted to hear that you found our rooms comfortable and spacious, and that you enjoyed great service during your stay.Regarding your comments about the carpet and kitchen flooring in the rooms, we appreciate your input. We constantly strive to improve our facilities and will certainly take your feedback into consideration. Renovation plans are already in progress, and we aim to refresh the flooring soon to enhance the overall guest experience.We hope to welcome you back in the future so you can experience the improvements firsthand. Thank you for choosing to stay with us and for taking the time to share your thoughts.Warm regards,Hotel Management Team

Dear Cory,Thank you for taking the time to share your feedback with us. We appreciate your comments and are pleased to inform you that we have addressed the issues you raised regarding the cracked and falling apart breakfast chairs. Our maintenance team has repaired and reinforced the chairs to ensure they are in good condition for all our guests to enjoy.We apologize for any inconvenience caused by the room smelling a little off during your stay. We have taken steps to investigate and address this issue to ensure a more pleasant experience for our future guests.We are delighted to hear that you found our front desk staff to be very friendly. Providing excellent customer service is a top priority for us, and we will be sure to pass along your kind words to our team.Thank you once again for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Warm regards,Hotel Management Team

Good afternoon Sandra, Thank you for the review. It is important to us. I apologize about the check-in delay. It is very frustrating to us as well as the guest.

Thank you Victor for your feedback. I am very happy you enjoyed your visit to Grand Forks. I hope we can host you on your next visit.

Dear Mary,I am sorry about your unfortunate stay with us 3 months ago. We did have an issue with staffing back then but have since hired in replacements. I'm sure you would be please now.Please consider us again on your next visit to Grand Forks.

Good morning Anna. Thank you for your feedback. It is very important to us. I will review your feedback with the staff.Please consider us again on your next visit to Grand Forks.

Thank you for your review. It means a lot to us. Thank you for choosing the Staybridge Suites and I hope you choose us on your next visit to Grand Forks.

Good morning Karie. I am sorry to hear about your long wait for check-in. I will look into what the situation was that caused this. It is certainly not our intent to have any delays with guest arrivals.

Thank you for your feedback. I'm sorry that you stay was less than your had hoped for. Please consider us on your next visit to Grand Forks and we'll work to make your stay right.

I am sorry about your less than perfect stay. I will speak with the staff about what issues transpired during your visit and we will work to improve.

Thank you for your feedback. I will share it with the team. I hope you'll consider us again on your next visit to Grand Forks.

Thank you for your review. I will share it with the team. Please think of us again on your next visit to Grand Forks

Thank you for your feedback. It is very important to us. I am happy you enjoyed your stay and I hope you think of us again on your next visit to Grand Forks.

I appreciate your feedback. It is important to us. Please think of us again on your next visit to Grand Forks.

Good morning Michelle. Thank you for the feedback. I'm sorry the 3rd party booking site info was not correct. Next time you come to Grand Forks, you can make a reservation directly at the hotel or through the IHG website. This will prevent mis-information and allow us the opportunity to help you better.

Thank you for your feedback. Would you be able to share any info on what would have made your stay more enjoyable?

Thank you for your feedback. I will discuss this with the staff. Please think of again on your next visit to Grand Forks.

Thank you for your feedback. Please think of us again on your next visit to Grand Forks

Thank you for your feedback. Please think of us again on your next visit to Grand Forks

Thank you for your feedback. Please think of us again on your next visit to Grand Forks

Thank you for your comments. I have discussed this with our team and we will ensure final inspections are completed. We hope you'll choose us again when you are in Grand Forks next.

I am sorry your stay was not as you had expected. I will address the concerns with the staff and work to eliminate these issues for the future

Thank you for choosing the Staybridge Suites - GF. We hope you stay with us again on your next visit to Grand Forks

Thank you for your feedback. I will discuss your review with the staff.

Thank you for you kind review. We work continuously to provide our guest with a pleasant experience during their stay.

Hi Lisa,Thank you for your feedback! We appreciate knowing how well your stay went during your most recent visit and hope to see you again soon. Have a great day!

Thank you for your feedback! We hope to see you again soon!

Hi Jenn and thanks for the feedback. I apologize that your stay was less then pleasant and will be sure to review your feedback with the appropriate teams. Did you raise your concerns with anyone at the front desk?

Thank you for your feedback, Laura!

Hi Sean,We appreciate your feedback, thank you.

Thank you, Michael!