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Reviews of Sercotel Hotel Parque

3 out of 5
Sercotel Hotel Parque
Gran Canaria Calle Muelle Las Palmas, 2, Las Palmas de Gran Canaria, Gran Canaria

Reviews

9.2

Wonderful

Rating 10 - Excellent. 123 out of 194 reviews" "
Rating 8 - Good. 59 out of 194 reviews" "
Rating 6 - Okay. 7 out of 194 reviews" "
Rating 4 - Poor. 3 out of 194 reviews" "
Rating 2 - Terrible. 2 out of 194 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Denis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location helpful staff nice and clean.
Stayed 6 nights in Mar 2024
Response from Sercotel Hotel Parque Team. on 31 Mar 2024
Dear Denis, We thank you for this very kind review of our hotel and we look forward to serving you again in the future.Kind regards. Sercotel Hotel Parque Team.

2/10 Terrible

Stephen

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Paid for suite for TV in both rooms, TV in bedroom did not work all week, staff unable or willing to do anything about it, TV in room did not work for first 4 days of the 7
Stayed 7 nights in Mar 2024
Response from Sercotel Team on 10 Apr 2024
Dear Stephen, thank you for share your experience at our hotel. We are sorry for the inconvenience with the TV during your stay.We would have liked your experience to have been better but on this occasion we could not achieve it. We hope that you will give us an opportunity in the future to achieve the excellence that characterizes us.Receive a cordial greetingSercotel Team

10/10 Excellent

IRINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place.
Stayed 1 night in Mar 2024
Response from Sercotel Hotel Parque Team on 27 Mar 2024
Dear Irina, We thank you for this very kind review of our hotel and we look forward to serving you again in the future.Kind regards.

10/10 Excellent

IRINA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. The only things that we’d like to address is that Expedia recommends that the check in at 1:00 pm and it is actually 2:00 pm. It would be helpful to get the correct information.
Stayed 1 night in Mar 2024
Response from Sercotel Team on 20 Mar 2024
Dear Irina, thank you so much for your review about your stay at Sercotel Parque. We are glad to know you enjoyed.We regret the misunderstanding regarding the check-in time, the problem has now been resolved.Thank you so muchBest regards

8/10 Good

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a wonderful position for exploring the old town and for an opera performance at the Perez Galdos Theatre. As a bonus, from our balcony we also saw the end of the last procession of Carnival 2024! The bus station is just across the way and there are shops and cafes within easy walking distance. It is a simply-furnished city hotel, with modern fittings and friendly, helpful staff. There are noisy roads nearby, but tne soundproofing is good. The breakfast is not lavish, but good quality and well worth the extra charge!
Stayed 5 nights in Feb 2024
Response from Recepción - Sercotel Hotel Parque on 27 Feb 2024
Dear Janice, thank you so much for your review about your stay in our hotel. We are glad to know you enjoyed of our priviledge location and the completed and variated breakfasat thtat we serve.Thank you for highlight the treatment received by our staff.We hope to see you soon again.Best regardsSercotel Team

10/10 Excellent

Arvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Sercotel Parque Team on 6 Feb 2024
Dear Arvin,Thank you for the great note for our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

DOUGLAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for us
Stayed 2 nights in Jan 2024
Response from Sercotel Hotel Parque on 28 Jan 2024
Dear Douglas,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Sercotel Hotel Parque

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was wonderful; very clean and modern. Very convenient location to everything
Stayed 2 nights in Nov 2023
Response from Sercotel Parque Team on 16 Dec 2023
Dear Sharon, thank you so much for your reviw about your stay at Sercotel Parque. We are glad to know ypu enjoyed the cleanless and our priviledge location.We hope to see you soon.Best regards.Sercotel Team

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location--loved the ability to catch a bus to tour the city and so easy to walk places as well, especially old town
Stayed 1 night in Nov 2023
Response from Recepción - Sercotel Parque on 28 Nov 2023
Dear Elizabeth,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

kenneth, lurgan

Business traveller, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great hotel but had to use a local parking 🅿️ when I was booking this hotel it has its own private parking and to walking a long distance
Stayed 1 night in Oct 2023
Response from Recepción - Sercotel Parque on 17 Oct 2023
Dear keneth,Thank you for sharing your positive review about your stay at our hotel. We are glad that you enjoyed your stay at Sercotel Parque.The hotel does not have its own parking but we do have an agreement with a nearby parking lot for the modest price of 10 euros per day. On your next visit, do not hesitate to contact the hotel to reserve a parking space as they are limited.We hope you come back to visit us soon.Receive a cordial greeting.Sercotel Hotel Parque

10/10 Excellent

RUBEN

Stayed 1 night in Sep 2023
Response from Recepción - Sercotel Hotel Parque on 3 Oct 2023
Estimado Rubén,gracias por compartir su valoración acerca de su estancia en Sercotel Hotel Parque. Nos alegra enormemente saber que disfrutó de su estancia.Le esperamos pronto de vuelta.Reciba un cordial saludo

8/10 Good

Verified traveller

Liked: Staff & service
Not bad value, but not an outstanding hotel
The advantages of booking here are that the hotel is reasonably priced and if you want to be near Las Palmas it's not in a bad location. It's actually right next to the santelmo bus stop so if you don't feel like paying for a taxi that's a plus. The staff are very friendly and helpful, and the breakfast was great. On the downside my room was not exceptionally clean with stray hairs and dust found in certain places. The exterior of the building is quite dated and the air conditioning unit in my particular room was rather noisy. Also it's at a busy intersection so it's not uncommon to hear traffic from the street even if you're on the 4th floor. For 80 dollars a night it's not a bad choice but there are certainly better options.
Stayed 2 nights in Jul 2023
Response from Recepción - Sercotel Parque on 2 Aug 2023
Dear Guest,Thank you for taking the time to share your feedback and for highlight our location and the reatment received by our staff.While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 Excellent

amaury

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente staff
Stayed 4 nights in May 2023
Response from Recepción - Sercotel Parque on 28 May 2023
Estimado Maury, estamos muy agradecidos por su reseña, esperamos tenerlo pronto por aquí.Atentamente, Sercotel Parque.

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel parque,las palmas
It was very convenient, adjacent to the san telmo bus station. Very clean and tidy. The reception staff were excellent and knowledgeable.
Stayed 3 nights in May 2023
Response from Recepción - Sercotel Parque on 28 May 2023
Thank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel a good place to stay, and that you liked also our quality and services. Your feedback is very valuable to us as we work to be better each and every day. We are pleased that you enjoyed so much of our establishment, and we would be honored to have you return to our hotel in the future.Sincerely,Front desk - Sercotel Parque.

10/10 Excellent

Vittorio

Stayed 1 night in May 2023
Response from Recepción - Sercotel Parque on 11 May 2023
Dear Vittorio, thank you very much for taking your time sharing your note with us. We are so glad tht you have enjoyed your visit. Hope to receive you again very soon. Best Regards,

6/10 Okay

gerard

Stayed 1 night in Apr 2023
Response from Recepción - Sercotel Parque on 10 Apr 2023
Estimado huésped, Gracias por compartir su valoración acerca de su estancia en Sercotel Hotel Parque.Su contribución nos ayuda a mejorar día a día.Esperamos que vuelva a visitarnos pronto.Reciba un cordial saludo

8/10 Good

Vittorio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Recepción - Sercotel Parque on 31 Mar 2023
Estimado Vittorio, Muchas gracias por su valoración acerca de su estancia en Sercotel Hotel Parque.Esperamos que vuelva a visitarnos pronto.Atentamente, Recepción - Sercotel Hotel Parque

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in the town centre
Very nice hotel in the centre of town. No noise issues. Ideal if you are planning to use the buses to explore the island as close to the main San Telmo bus station. If you are looking for a beach holiday then this one is not for you, although it's easy to get a bus to Santa Catalina (10 minutes)
Stayed 9 nights in Feb 2023
Response from Recepción - Sercotel Parque on 19 Mar 2023
Dear John,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location great hotel
Stayed 1 night in Mar 2023
Response from Recepción - Sercotel Parque on 16 Mar 2023
Dear Julie, Thank you so much for your review about your stay at Sercotel Hotel Parque.We are glad to know you enjoyed your stay.We hope to see you soon again.Best regards

8/10 Good

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Met express
Comfortable, well situated hotel with excellent sons proofing.
Stayed 3 nights in Mar 2023
Response from Recepción - Sercotel Parque on 9 Mar 2023
Dear Karen, thank you very much for your kind review. We are so glad to read that you enjoyed your stay and hope to receive you again in a future visit. Best Regards

10/10 Excellent

Nelson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, close to bus station, shopping, restaurants and historical landmarks. Excellent service and most helpful with all questions.
Stayed 6 nights in Feb 2023
Response from Recepción - Sercotel Parque on 9 Mar 2023
Dear Nelson, thank you very much for your kind review about your recent stay with us. We love to read that you enjoyed our convenient location and the treatment received by our staff. We will be so glad to have you again in a comeback to Canarias. Best Regards,

10/10 Excellent

Randall, Falls Church

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff person who welcomed us was 5 star. Everyone was very kind and helpful. The hotel itself is very nice and near to transportation, across from a park and the area is very nice for walking about. Having the upper floor - which was open for breakfast only - open later for sitting, coffee, and taking in the view would have been nice. We only found Spanish language TV, so we watched news and late night movies on our laptop. There was not tea kettle, but the staff very kindly brought one with cups and spoons.
Stayed 4 nights in Feb 2023
Response from Recepción - Sercotel Parque on 18 Feb 2023
Dear Randall, Thank you so much for your review about ypur stay at Sercotel Hotel Parque. We are glad to know you enjoyed of our priviledge location, the breakfast and the treatment received by our staff.We hope to see you soon againBest reagrdsSercotel Parque

10/10 Excellent

Manoharan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Sercotel Parque on 12 Dec 2022
Estimado huésped, Muchas gracias por su magnífica puntuación acerca de su estancia en Sercotel Parque.Le esperamos pronto de vuelta.Atentamente, Sercotel Parque

8/10 Good

DEMETRIOS, Cathedral City

Stayed 1 night in Dec 2022

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great stay, Great service, Great location.
Stayed 7 nights in Nov 2022
Response from Sercotel Parque on 29 Nov 2022
Dear Duncan, Thank you for your review about your stay at Sercotel Parque. We are glad to know you enjoyed your stay.We hope to see you soon again.Best regardsSercotel Parque

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
The hotel overlooks San Telmo Park and is very convenient for the main bus station. The rooms were modern although a bit small but perfect for me as a solo traveler. Happy to return
Stayed 4 nights in Nov 2022
Response from Sercotel Parque on 13 Nov 2022
Dear Kenneth, Thank you very much for your kind words about your recent stay with us, we will be so glad to have you back anytime. Best Regards

10/10 Excellent

Alan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly helpful staff
Response from Sercotel Parque on 5 Nov 2022
Dear guest, Thank you for your review. We vare glad to know you enjoyed your stay at Sercotel Parque.Best regardsSercotel Parque

10/10 Excellent

Lesley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two nights stay in Las Palmas
Great location, nice rooms but small, balcony very small and no furniture so not worth extra money. Bar on ground floor lovely. Great Japanese restaurant next door for dinner. Breakfast good although I wish they had teapots and jugs for milk as a tea drinker. Staff were helpful and friendly. Mini bar fairly priced. Across the road from bus station with great sea views from sixth floor restaurant. I will be back
Stayed 2 nights in Oct 2022
Response from Sercotel Hotel Parque on 21 Oct 2022
Dear Lesley, Thank you so much for your kind review about your recent stay with us in Sercotel Hotel Parque. We will transmit your happiness to our staff, as well as your suggestions to improve breakfast service.We are sorry to read that the room that you choose was not appropiate for your needs. Next time, do not hesitate to contact us, we will be more than happy to help you to find a nice room from the plenty options that we have. We really hope to see you in a future visit to our city. Best Regards

10/10 Excellent

Joyce, Huntington Bch

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that the hotel was convenient to the bus station and walking to the main streets for shopping and restaurants. The hotel was clean and offered a bistro and breakfast which was wonderful. A little of everything to choose from with a great view of the ocean and harbor. I had not stayed in Europe yet and the small beds surprised me, but the room was nice and clean and accomodating.
Stayed 6 nights in Apr 2022
Response from Sercotel Parque on 7 Aug 2022
Dear guest, Thank you for your review, we are glad to know you enjoyed your stay at Sercotel Parque. We hope to see you soon agaian Best regards

10/10 Excellent

john

Stayed 5 nights in Jun 2022
Response from Sercotel Parque on 29 Nov 2022
Estimado huésped, Muchas gracias por su valoración acerca de su estancia en Sercotel Parque.Nos alegra que haya disfrutado de su estancia.Le esperamos pronto de vueltaAtentamente, Sercotel Parque

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Sercotel Hotel Parque on 7 May 2022
Estimado Paul, muchas gracias por la puntuación sobre su estancia en nuestro hotel. Saludos cordiales,

10/10 Excellent

carmel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Sercotel Hotel Parque on 31 Mar 2022
Gracias por dedicar unos minutos de su tiempo a valorar su estancia en nuestro hotel. Todo aporte siempre nos ayuda a mejorar. Saludos cordiales.

8/10 Good

Ashoor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Mar 2022
Response from Sercotel Hotel Parque on 31 Mar 2022
Hi! Thank you so much. Best regards.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Sercotel Hotel Parque on 31 Mar 2022
Hola, gracias por dedicar unos minutos de su tiempo a valorar su estancia en nuestro hotel. Todo aporte siempre nos ayuda a mejorar. Saludos cordiales.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay next time.
Centrally located. Clean safe area near bars, shops and offices down town. Will stay agin next time
Stayed 2 nights in Jan 2022
Response from Marian Cabrera on 2 Feb 2022
Dear Robert, thank you very much for sharing your opinion with other travellers. We hope to see you again soon. Best regards, Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
holiday
close to everything we need , staff very good.
Stayed 1 night in Nov 2021
Response from Sercotel Hotel Parque on 29 Nov 2021
Thank you so much! Best regards.

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was overall very comfortable & pleasant
Stayed 2 nights in Nov 2021
Response from Francisco J. Mármol on 15 Nov 2021
Dear Omar, Thank you very much for taking the time to leave a review. We are glad to read you enjoyed your time with us. Best regards, Sercotel Hotel Parque Hotel Manager

8/10 Good

roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great but the fire wall of the Internet makes it difficult to work with certain sites, like bank sites, due to (too) high set standards for fire wall chosen by the hotel
Stayed 3 nights in Oct 2021
Response from Francisco J. Mármol on 15 Oct 2021
Dear Roger, Thank you very much for taking the time to leave a review. We are glad that you enjoyed your stay with us. Our IT team is working on the internet service to make easier to work with but keeping it safe. We hope to have you back again in our hotel. Best regards, Sercotel Hotel Parque Management

10/10 Excellent

ANNAMARIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Hotel Parque was very comfortable. The breakfast was excellent and the staff were very friendly. The hotel is in an excellent location, near the main bus station, so it was easy to travel around the island.
Stayed 5 nights in Feb 2020
Response from Hotel Parque. on 2 Mar 2020
Good Morning Thank for your recognitions, is very important for us. Have a nice day. Regards.

10/10 Excellent

Susan Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooftop restaurant for breakfast
Very convenient central hotel, with lots of great places to eat nearby. Very good breakfast buffet with superb view from top floor. Friendly, helpful staff. Our only minor quibble was that we would have appreciated option of 2 soft pillows.
Stayed 1 night in Feb 2020
Response from HOTEL PARQUE. on 26 Feb 2020
Good Morning Thank you very much for your coments. We wait in the future for you. Regards.

10/10 Excellent

Vladimir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Las Palmas
Great location and a great service in this recently renovated hotel. Highly recommended.
Stayed 4 nights in Feb 2020
Response from HOTEL PARQUE. on 21 Feb 2020
Good Morning Thank you for your opinion, is very important for us. We waite for you at the future. Best regards.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Firstly the position was great the room the staff the food was too. A thank you to Magdalana, Laura and Jessica at reception for all their help and assistance and a thank you to all the catering staff for all the good food and a special thank you to Angela for making our stay such an enjoyable one.
Stayed 7 nights in Feb 2020
Response from HOTEL PARQUE. on 21 Feb 2020
Good Morning Thank you very much for your comments, we work hard to make you feel at home. Best regards.

10/10 Excellent

Dimitri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Equipo Sercotel on 20 Mar 2024
Estimado Dimitri,¡Gracias por tomarse un tiempo para valorar nuestro hotel de manera tan positiva! Nos alegra que haya disfrutado de su estancia y esperamos volver a verle muy pronto.Atentamente,Equipo Sercotel Hotel Parque

10/10 Excellent

MaÁngeles

Travelled with family and small children
Liked: Cleanliness, staff & service
Muy buena experiencia
Stayed 1 night in Feb 2024
Response from Equipo Sercotel Hotel Parque on 26 Feb 2024
Estimada Maria Ángeles,Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra mucho que haya disfrutado su estancia con nosotros y esperamos poder pronto verle de vuelta.Atentamente,

10/10 Excellent

Sabine

Stayed 1 night in Feb 2024
Response from Sercotel Team on 27 Mar 2024
Dear Sabine, Thank you for this heartwarming review of your stay with us, we look forward to your next visit.Kind regards

10/10 Excellent

Knut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ferietur
Sentralt, rent, romslig og effektivt
Stayed 4 nights in Jan 2024
Response from Sercotel Parque Team on 6 Feb 2024
Dear Knut,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Drei Sterne sind genau richtig
- Gute Lage für die "Altstadt" Triana - Zimmer klein aber modern und sauber - Bett bzw Matraze schmal, sehr weich und unbequem - Bad, WC modern und sauber - Sevice gut - Frühstück gut aber etwas herzlos und eintönig
Stayed 7 nights in Jan 2024
Response from Recepción on 10 Feb 2024
Lieber GastVielen Dank für die Bewertung Ihres Aufenthalts. Wir freuen uns, dass Ihnen unsere Lage, unser Service und unsere Sauberkeit gefallen haben. Wir würden uns freuen, Sie wiederzusehenAufrichtig

8/10 Good

Jordi

Stayed 1 night in Jan 2024
Response from Recepción - Sercotel Parque on 6 Feb 2024
Estimado Jordi,Gracias por tomarse el tiempo en compartir su puntuación con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel.Atentamente,

10/10 Excellent

Juana Cristina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Sercotel Hotel Parque on 28 Jan 2024
Querida Juana,¡Gracias por la excelente reseña de nuestro hotel! Nos alegra que haya disfrutado de su estancia y esperamos volver a verle muy pronto.Atentamente,Sercotel Hotel Parque

4/10 Poor

Álvaro

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Me despertaron a las 6:30 am
A las 6:30 am desde el comedor se puso alguien a dar una conferencia a la gente de cocina o del restaurante. Me despertó y a un compañero en habitación del piso superior igual. En recepción nos atendieron y pidieron perdón, pero lamentable el personal de cocina del hotel. No sé si volveré.
Stayed 1 night in Jan 2024