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Reviews of Quality Inn Grafton

3 out of 5
Quality Inn Grafton
51 Fitzroy Street, Grafton, NSW

Reviews

8.4

Very good

Rating 10 - Excellent. 124 out of 306 reviews" "
Rating 8 - Good. 128 out of 306 reviews" "
Rating 6 - Okay. 42 out of 306 reviews" "
Rating 4 - Poor. 7 out of 306 reviews" "
Rating 2 - Terrible. 5 out of 306 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gary

Travelled with family and small children
Liked: Cleanliness
Everything was close and handy
Stayed 1 night in May 2024

8/10 Good

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
It was an easy place to find and you could walk to town and most river sites which are close.
Stayed 1 night in Nov 2023

10/10 Excellent

Andrew

Stayed 1 night in Apr 2023

6/10 Okay

susan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Has got very dated and furniture is old and scratched and warped in places. Bathroom fixtures rusting and generally tired and worn out.
Stayed 2 nights in Mar 2023

10/10 Excellent

Geoffrey

Stayed 1 night in Mar 2023

6/10 Okay

Sean

Liked: Staff & service, property conditions & facilities

4/10 Poor

Graham

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Booked an accessible room for 3 adults and 1 child. Arrived to find 1 queen bed and 1 single sofa bed. Not enough pillows or bedding for 4 people. Child slept on floor. Accessible bathroom ok but rest of room way too small.for wheelchair. $200 for the night a disgrace when no room or not enough beds for booking.
Response from Manager on 12 Jan 2023
Hi Robert, unfortunately the reservation was made for 2 adults only. and the room type you booked was for a max of 3 guests. As stated in the bedding description 1 queen and 1 sofa. When people book online with incorrect information this is the result. Reception was only notified of this by the person in the room next to you after checking out the following morning. Please be more careful next time when booking online, this could have been a bigger issue for you if we cancelled your booking due to exceeding max occupants.

10/10 Excellent

Pawandeep

10/10 Excellent

Davlatsho

Stayed 1 night in Dec 2022

10/10 Excellent

Anita

Stayed 1 night in Dec 2022

2/10 Terrible

William

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Expensive $270. aging property. Air con noisey and hardly worked. Floors uneven. The cottage was decrepit. We felt unsafe for my young children. Was disappointing experience. 1 toilet to sleep 5 .
Stayed 1 night in Dec 2022

2/10 Terrible

Gavin

Stayed 1 night in Nov 2022

8/10 Good

Glenn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good for a business trip
Stayed 1 night in Nov 2022

8/10 Good

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Quality Inn was very well situated. It was within walking distance to shops, cafe's and to Market Square. The only complaint we had was a problem with the hot water in the shower. We had to run the water for 10 to 15 minutes and even then it was only just warm. (such a waste of water). Would still recommend this motel.

10/10 Excellent

Trevor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great sized rooms, very comfortable beds

8/10 Good

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good freindly and close to shop
Stayed 1 night in Oct 2022

10/10 Excellent

Justin

Stayed 1 night in Oct 2022

10/10 Excellent

Steve

Liked: Cleanliness, staff & service
Clean and tidy, well priced with friendly staff.
Stayed 1 night in Oct 2022

6/10 Okay

Sarah

Travelled with family
The bed was very comfortable but overall I was disappointed. Was advertised as 3 queen beds but in fact there was one queen bed and 2 singles. There were bottle tops and yoghurt lids on the floor. No milk in fridge besides saying there was. TV remote in lounge didn’t work. TV in bedroom in demo mode and couldn’t turn it off. Mirror fell off wall. Toilet sink tap was not working.
Stayed 1 night in Oct 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

Belinda

Liked: Cleanliness, staff & service
Our stay was good thank you
Stayed 1 night in Sep 2022

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and close to the town centre
Stayed 1 night in Sep 2022

6/10 Okay

Shane

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Very handy stopover on the way from Sydney to Brisbane. Restaurants were across the road and the shopping centre was adjacent. There were lots of people staying as it was school holidays. Our unit was out the back where numbering seemed a little random. All linen was clean and crip. How to improve? There were a few items that needed handyman attention.
Stayed 1 night in Sep 2022

4/10 Poor

Cory

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
For $270 a night, you too can be granted a part share of a memorable cottage at the back of the hotel. Entering the room into the kitchen with adjacent toilet, the interior glass window on the toilet is the perfect way to see your friends in the kitchen, which will be important as the tap in the bathroom doesnt work. Moving to the shared bedroom and unique leaning flooring allows you to glide effortlessly from one side of the building to the other or to help get out of bed (unfortunately this only works in one direction). Finally the main bed offers specialised concave bonding sessions, forcing you and your loved one into all night contact. Like jumping from a plane without a parachute - you wouldn't do it twice.
Stayed 1 night in Aug 2022

10/10 Excellent

Peter

Stayed 1 night in Jul 2022

10/10 Excellent

Thomas

Liked: Staff & service
Basic hotel. Lovely staff. Would recommend. Would stay again.
Stayed 1 night in Jul 2022

6/10 Okay

Ricky

Disliked: Cleanliness
Stayed 1 night in Jul 2022

10/10 Excellent

Kathleen

Stayed 1 night in Jun 2022

8/10 Good

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Rashpal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All ok, staff friendly;
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great motel, very well priced, nice and clean and very friendly staff.
Stayed 1 night in Jun 2021

10/10 Excellent

Anne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Stayed 1 night in Apr 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This property is quite old and tired. We could feel the springs in the mattress. The shower rose squirted the water hard and you couldn’t alter it. There was also a strong small of room deodorizer. I would say there had been precious smokers using the room.
Stayed 1 night in Mar 2021

8/10 Good

Broadcast austpl

Business traveller
Liked: Cleanliness, staff & service
Great location. Handy to everything. Service was good, however, the bed was pretty uncomfortable.
Stayed 2 nights in Jan 2021

10/10 Excellent

Turg, Sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, most helpful friendly staff. They did everything to accommodate our request for a ground floor room. We were upgraded for no additional fee.
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020

8/10 Good

Theo, Sydney NSW

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great and friendly staff. Manager - Janel was welcoming and friendly and was also able to recommend some dining places for our next stop (Coffs Harbour). Rooms were clean and housekeeping staff very friendly.
Stayed 2 nights in Dec 2020

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice quiet motel, the room was very clean and well equipped, the bed was comfortable.
Stayed 1 night in Dec 2020

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

Rob, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
During Covid everything different but staff are very friendly
Stayed 3 nights in Nov 2020

4/10 Poor

Verified traveller

Stayed 1 night in Oct 2020

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities
We booked a family room for 2 adults and 2 kids, but I think the motel has over book to a tour, so they gave me 1 double room and 1 single room, instead of a apartment family room, it made us trouble, because our kids are 4 years old, they are too young. Another thing is the room very hard to locate. Some room located at different build and hidden.
Stayed 1 night in Oct 2020

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
reat stay
Reception was helpful, room was spacious and comfortable and the food was great quality as well , I will be staying there again
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveller

Business traveller
this place used to be better
No milk for coffee in the fridge Room was pretty dark Bed was good Bathroom clean No late checkout available
Stayed 1 night in Jul 2020

6/10 Okay

Rob, NSW

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and tidy, but the bed was quite hard and uncomfortable.
Stayed 1 night in Jun 2020

8/10 Good

Lewis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
Quality inn Grafton was clean and comfortable. Were there for a family wedding and it suited us well. Good location, efficient service. Cost reasonable for the quality.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Stayed 1 night in Mar 2020
Response from . on 8 Apr 2020
Thank-you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from GS on 8 Apr 2020
Thank you for your rating. We hope to see you in the future Kind regards Guest Services