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Reviews of Beautifully updated Mt. Hood condo with pool/hot tub & easy access to skiing

Beautifully updated Mt. Hood condo with pool/hot tub & easy access to skiing
Government Camp, OR

Reviews

9.0

Wonderful

Rating 10 - Excellent. 14 out of 23 reviews" "
Rating 8 - Good. 7 out of 23 reviews" "
Rating 6 - Okay. 1 out of 23 reviews" "
Rating 4 - Poor. 1 out of 23 reviews" "
Rating 2 - Terrible. 0 out of 23 reviews" "

9.0/10

Cleanliness

4.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Donald E., Tacoma

Liked: Cleanliness
Nice place!
Only thing missing was a dish towel to dry a couple of cups. :)
Stayed 1 night in Aug 2023
Response from VrboOwner on 5 Sept 2023
Thank you, Donald, for your feedback! We are happy you enjoyed this home. We apologize for the missing dish towel. We'll follow up with our housekeeping staff to see that these items are restocked for future stays. Please know that your feedback is essential, and we have passed your comments along to our local manager, who will work with the homeowner to make any updates. We look forward to welcoming you back for another wonderful getaway in the future!

10/10 Excellent

caroline r.

Liked: Cleanliness
Great location
perfect little condo for a family. it had a nice layout with space for everyone. The grill was great. location within the complex was perfect. only complaint is that it needs kitchen towels and a bathmat. all pretty negligible but nice to have.
Stayed 5 nights in Jun 2023
Response from VrboOwner on 17 July 2023
Hi Caroline, thank you for taking the time to review your stay with us, we are so glad to hear that you had a phenomenal getaway. We appreciate you letting us know that there is room for improvement and will follow up with our local team regarding your feedback. We hope to host you for another great stay in the future!

8/10 Good

katherine z.

Liked: Cleanliness
Great ski get away
Great proximity to ski slopes. Comfortable and accommodating for our 3 night stay as a family hot tub felt great (despite wild teenagers having party at the pool) Unfortunately fire place would not start
Stayed 3 nights in Mar 2023

10/10 Excellent

Michael M.

Liked: Cleanliness
Good Trip
Great clean room. Heated garage on snowy cold days was awsome!
Stayed 5 nights in Feb 2023

10/10 Excellent

Casey M.

Liked: Cleanliness
Clean and well kept property
Rates for the condo are good but the added fees almost triple the overall cost. Nice condo, clean and well kept.
Stayed 1 night in Jan 2023
Response from VrboOwner on 20 June 2023
Casey, thank you for your review. We are delighted that you found our home to be nice, clean, and well-kept. We apologize for any aspects of our pricing that were not to your party’s liking and appreciate your feedback. We hope to host you for another great stay soon!

10/10 Excellent

Holly V.

Liked: Cleanliness
Christmas fun
With baby to many stairs
Stayed 2 nights in Dec 2022
Response from VrboOwner on 20 June 2023
Thank you for taking the time to review your stay with us, Holly and we sincerely apologize for inconvenience regarding the stairs. We appreciate our guests' preferences as a means to improve to consider in the future. We hope to host you again soon. Thank you.

10/10 Excellent

nellisha m.

Liked: Cleanliness
Night riding gem
If you are wanting to hit up skibowl east or west for a couple days I highly recommend this space. Close to shops as well for last minute shopping or to grab a quick bite out.
Stayed 3 nights in Dec 2022

10/10 Excellent

Thomas E.

Liked: Cleanliness
A pleasure
Clean, well appointed. Great kitchen. A great place to stay.
Stayed 3 nights in Sep 2022

8/10 Good

Caroline C.

Liked: Cleanliness
Directions please
Maybe I’m not real smart, but I would have liked directions for the appliances. It was hard to figure out the coffee pot. More importantly, the air conditioner was not working! We couldn’t find the blender lid for our margaritas and we were not given enough bath towels. We made due. The pool and hot tub were heavenly. The beds were comfortable.
Stayed 3 nights in Jun 2021
Response from VrboOwner on 20 June 2023
Thank you for your review, Caroline. We are pleased to hear you had an enjoyable stay overall. We want to apologize for the misunderstanding regarding air conditioning as this home does not advertise air conditioning as an amenity. We encourage guests to reach out to our guest support team if they have any questions about amenities offered in the home, like air conditioning, as this is an important amenity to many guests. You can reach our guest support 24/7 should any need arise. Please know our local manager is aware of your concerns and is looking into providing directions for the coffee pot. Again, we are so glad you enjoyed your stay and we hope to see you again!

6/10 Okay

Marc H.

Liked: Cleanliness
Decent place / not great experience
Typical Collins Lake rental - nice location. Water leak from the upstairs hall bathroom shower disrupted our stay. Vacasa did respond but we were left with a hole in the ceiling and sheetrock dust that were only partly cleaned up. A storm on our last day cut power to the whole complex, so we checked out in the dark. After a few weeks delay, Vacasa offered an insignificant refund and a small discount on a future stay. Not the owner’s fault, but disappointing nonetheless.
Stayed 3 nights in Feb 2021
Response from VrboOwner on 20 June 2023
We are sorry that the home was in this condition upon your arrival, Marc. Please know this is not standard for our homes or service. Our agents are also available before, during, and after your reservation should you have any questions or concerns that need addressing, and we are sorry for the delay in response. We thank you for notifying us and hope to host and impress you in the future. Thank you.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities
This was advertised as a Pool/Hot Tub in the title of the unit and I checked COVID restrictions listed, but when I got there the Pool & Hot Tub were closed. The unit was NOT properly cleaned. There was hair in the tubs, dishes half washed in the dishwasher. Beds were not comfortable. Not worth the value. Cleaning was really disturbing. We left after one night.
Stayed 2 nights in Feb 2021

8/10 Good

Vanessa P., Portland, OR

Liked: Cleanliness
As advertised - great but too short a stay!!!
Everything was as it usually is at Collins Lake, if not a bit sparse and dated on the cookware and utensils but that can be quickly remedied with once quick trip to at housewares store! The place was pretty clean and had everything else you would expect. Would stay again!
Stayed 2 nights in Feb 2021