Gouldsville Holidays from AU$1,433

Owner is always did take care of us friendly and good price thank you

Like the room and all ammenties

Very nice place, no coffee in the room

This hotel is definitely showing its age. When we arrived after a long, delayed flight, our reservation (which we thought would have two queen beds for four adults) was instead in a room with two small doubles—and the beds were extremely uncomfortable. On top of that, there was no hot water. We were then moved to another room with hot water, but it was wheelchair-accessible. While accessible rooms are important, it wasn’t suitable for our needs—the closet was too low to hang long dresses we needed for our event, and the space itself felt dark and basement-like, with no natural light. At that point, we were exhausted and didn’t ask to be moved again. As Hilton Gold Members, this was disappointing. However, the next morning, Eugene at the front desk completely turned things around. He went above and beyond to move us to the 17th floor, where the hotel is in the process of remodeling. The queen beds there were much more comfortable, and the refreshed rooms made a huge difference. Honestly, Eugene saved our trip—his professionalism and care stood out. TL;DR: the property is old and many rooms really show it, but the remodeled rooms on the 17th floor are excellent. If you stay here, I highly recommend requesting one of those. Service can make all the difference, and thanks to Eugene, ours ended on a high note.

Positives: Overall room was clean and bed was comfy. Shower was nice and hot. No air con but there is a fan. Negatives: Pictures are quite different to the room in real life, they look a lot nicer/edited, the pictures just seem a lot more glamorous so I wouldn't expect too much. There were nultiple bugs in the shower and toilet. One of the locks on the door didn't work but luckily there was a chain lock too.