3 bars/lounges, lobby lounge

Reviews of Clarion Hotel The Pier

4 out of 5
Clarion Hotel The Pier
Pumpgatan 5, Gothenburg, Vastra Gotaland

Reviews

9.2

Wonderful

Rating 10 - Excellent. 502 out of 732 reviews" "
Rating 8 - Good. 171 out of 732 reviews" "
Rating 6 - Okay. 39 out of 732 reviews" "
Rating 4 - Poor. 7 out of 732 reviews" "
Rating 2 - Terrible. 13 out of 732 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Karen on 1 May 2024
Hi Victoria!Thank you so much for your feedback!We are so sorry to hear this and it seems like you did not enjoy your stay here with us. Meanwhile, if you can share a bit more details about your stay so that we can improve?Thank you so much for your time!Have a great day!

10/10 Excellent

Thomas

Stayed 2 nights in Apr 2024
Response from Davood on 23 May 2024
Thankful for the feedback, delighted by your visit and stay.

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very upsxale
Stayed 5 nights in Feb 2024
Response from Aleksandra on 20 Feb 2024
Dear SaulI hope you are having a nice day :)Thank you so much for your lovely review, we hope to see you soon again.Have a nice dayAleksandra

10/10 Excellent

gina

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Really lovely hotel, was upgraded at check in, and the room was lovely. very good walk in shower, Ritual amenities, a minibar/fridge, tv etc. Very bouncy bed, with big pillows & warm quilts. There was a hairdryer, iron & ironing board in the room, together with a kettle and tea/coffee etc. As others have said, not very bright in the room, but enough light for most. Had a big window with a side view of the river, which was nice. A bit of construction going on at the side of the hotel, but nothing too disturbing. Breakfast was fab, lots of choice of cold stuff, juices, coffee etc, and always bacon & scrambled or boiled eggs, beans. Whole hotel is fairly new, and everyone was extremely friendly & helpful The ONLY drawback to this hotel is it's in the business district, so nothing nearby, and you would need to walk to a tram/bus to get anywhere, but we used Uber, who are plentiful & reasonable Overall a fab few days, and would definitely stay here again if in Gothenburg
Stayed 4 nights in Feb 2024
Response from Freddie on 8 Feb 2024
Hi Gina, thank you so much for your kind feedback of your stay with us! I am delighted to hear that everything went so well and that we impressed you so much! I hope to welcome you back to The Pier in the future. Kind regards, Freddie

2/10 Terrible

stewart

Stayed 3 nights in Jan 2024

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Excellant hotel
Excellant hotel, the location for my needs was good, however for others their is vey little around the hotel area one note of interest the hotel does not accept cash
Stayed 2 nights in Jan 2024
Response from Freddie on 4 Feb 2024
Hi Anthony, thanks so much for your feedback of your stay with us! I am delighted to hear that everything was to your satisfaction. I apologise for the fact that we do not accept cash, but this is quite common at most places in Sweden. I hope to welcome you back to The Pier in the future. Kind regards, Freddie

8/10 Good

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Linnea, Guest Service Manager on 12 Jan 2024
Hej! Stort tack för att du har tagit dig tiden att ge oss feedback! Varmt välkommen tillbaka! Mvh

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great short break away
Beautiful hotel, a bit of a walk to get there (unless you taxi) but from the public boats only around a mile. Beautiful rooms and furniture, not huge amounts of storage space for the longer stay, but ample for a weekend/short city break. Food was delicious and the bar area is very comfortable. Would definitely stay here/in one of their sister hotels again
Stayed 5 nights in Dec 2023
Response from Freddie on 14 Dec 2023
Hi Andrew, thank you so much for your kind feedback of your stay with us. I am delighted to hear that your stay was so enjoyable and hope we can welcome you back to The Pier in the future. Kind regards, Freddie

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast fit for a king.
Excellent breakfast buffet; would have enjoyed trying the Chinese restaurant on 10th floor, but the first night they had no tables available until 9:30; and they were closed on Monday evening. Loved the super large pillows, great view of the river from our room.
Stayed 3 nights in Oct 2023
Response from Freddie on 22 Oct 2023
Hi Ruth! Thanks so much for your kind feedback of your stay with us! I am so happy to hear that you had such a pleasant stay and that you were particularly impressed by our delicious breakfast buffet as well as the view from your room. We would love to welcome you back to The Pier in the future so that you can try the food in our FEI restaurant on the 10th floor! Kind regards, Freddie

10/10 Excellent

Antoine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Kajsa on 26 Sept 2023
Good afternoon Antoine, Thank you for your 5 star review! We are delighted that you enjoyed your stay!Hope to see you again in the future. Warm regards, Kajsa Front Office Supervisor

10/10 Excellent

Miho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from A on 13 Sept 2023
Dear MihoThank you so much for you lovely feedback.Have a nice dayAleksandra

8/10 Good

SUNGHO

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from Aleksandra on 13 Sept 2023
Dear SunghoI hope you are having a nice day :)Thank you for giving us your kind review.Have a nice dayAleksandra

10/10 Excellent

Rosie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic value. Clean. Incredible breakfast. Canadian hotels sure need to do better. Sweden knows how to do it better.
Stayed 1 night in Sep 2023
Response from Aleksandra on 13 Sept 2023
Dear RosieWOW! What a great review you gave us :) I am so happy to hear that you had such a great experience at The Pier.We hope to see you soon again.Have a lovely dayAleksandra

10/10 Excellent

Alun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely luxurious hotel with good transport links to central Copenhagen. Amazing bed
Stayed 1 night in Aug 2023
Response from Kajsa on 15 Aug 2023
Dear Alun, Thank you for taking the time to leave such a wonderful review following your stay at Clarion Hotel the Pier. I'm thrilled to hear that you had such a great time at our hotel! Your kind words about our location, amenities, and the comfortable bed are much appreciated. We can't wait to welcome you back for another stay soon!Warm regards, Kajsa Front Office Supervisor

6/10 Okay

Robin

Liked: Cleanliness, property conditions & facilities, room comfort
My honest review…
Overall OK, but few things were very frustrating. Arrived at the hotel and was told No parking available. Apparently there are only 25 parking spots in total for a hotel with over 200 rooms, and all were occupied. This hotel is far from central and I booked this hotel so that parking wouldn’t be a problem. But parking became a problem as I was told to use a parking further down the road in connection to another building or drive 5-10 minutes away to find a garage parking. Expect to pay around 20-30€ extra for parking and make sure to book in advance. Other comments: -Room is painted in a “trendy”’green/gray colour. Looks great in a magazine, I’m sure… but feels really dark and room lighting is poor. Suggest you bring a bright flashlight 🔦 😂 - Rooms are small considering its remote location. - Breakfast was superb I have to admit. - Rooftop bar was good and nice views. - Didn’t try the Chinese restaurant (Fei) but had a quick look. It had an open kitchen in somewhat traditional cantonese fashion. The chefs however were not Chinese and were shouting some general conversations out loud. Super ridiculous and a big turn-off.
Stayed 1 night in Jul 2023
Response from Aleksandra on 25 July 2023
Dear RobertI hope you are having a nice day :)I am very sorry to read that you did not enjoy your stay with us as much as we would like you to. On our webside as well as in the welcome letter that we send to all of our guests we inform regarding the prebooking of the parking spot. We really wish that we could have a parking big enough to have a place for all of our guests but unfortunately we dont have this capacity for now, thats why we recommend different parking options that are located close to the hotel.I am very sorry that you did not get the chance to park your car in our garage.Regarding the FEI restaurant I am sure that you saw one of our only swedish chef working in the kitchen, I am very sorry to read that it was a big turn-off for you. My Swedish colleague is very educated in the Chinese food culture and has lived in China for a very long time, he is also the only non-Chinese chef working in the FEI.Thank you again for giving us your feedback and I sincerely hope we will have the pleasure to welcome you soon again.Wishing you a nice day.Aleksandra

8/10 Good

Elizabeth

Travelled with partner
Hotel was slightly off the beaten track. Had to take a bus or ferry to get into city center. Did not realize how far hotel was and was not within walking distance. Hotel was very modern and rooms and bathroom very pleasing. Hotel staff were great, friendly and accommodating. Disappointing in restaurant choice though. Only Chinese dining available for dinner and I don’t eat that cuisine. Roof bar was open and they did snacks but they weren’t that good either. Big construction site outside our window had no views at all. Shame as the hotel was nice and modern but needs to do better for food and drink. They have a lovely bar in the lobby which was closed and the dining area in lobby was used for breakfast buffet. Hotel was busy so it suits a lot of people, just didn’t work for us.
Stayed 3 nights in Jul 2023
Response from Kajsa on 18 July 2023
Dear Elizabeth, Thank you for taking the time to write a review following your stay at the Pier. Happy to hear that you enjoyed the rooms and that you found our staff helpful. Next time, don't hesitate to let us know that you wish to have a room with a water view and we will try to allocate you in one of those rooms. Of course we are sad to hear that our food options didn't live up to your expectations. We appreciate your feedback regarding our restaurants etc and take it onboard as we always strive to improve our services. In the near future there will be a ferry departing to the city centre from our doorstep which will make the trip to the centre more convenient! All of us at the Pier wish you a good day ahead!Warm regards, Kajsa Front Office Supervisor

10/10 Excellent

Melanie, Guatemalan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Though it was a short stay the hotel was very comfortable and the staff was the kindest and most helpful. Check in and check out were both very quick and breakfast was very good and varied.
Stayed 2 nights in Jul 2023
Response from Aleksandra on 14 July 2023
Dear MelanieI hope you are having a nice day :)Thank you for your recent stay with us and for taking the time to answer our survey. It has been a pleasure having you with us and we appreciate your feedback. Have a lovely dayAleksandra

8/10 Good

Roberto, miami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Kajsa on 18 July 2023
Dear Roberto, Thank you for taking the time to post a review following your stay at Clarion Hotel the Pier. We hope to welcome you back in the future!Warm regards, Kajsa Front Office Supervisor

6/10 Okay

S

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Be warned - the Bar/restaurant/room service!
We decided to visit The Clarion - Pier for our 25th Wedding Anniversary. Arrived late on Saturday - everything closed including room service. Following day we came back to find the restaurant was closed until AFTER we would have flown back. Bar was only open until 9.00pm and room service stopped at 8.30pm. My frustration is that nothing warned us! The hotel is not central and there was nowhere close or easy to get to to source alternatives. Really spoilt our stay.
Stayed 3 nights in Jun 2023
Response from Linnea, Guest Service Manager on 30 June 2023
Hi!Thank you for taking the time to give us valuable feedback! I'm sorry that we didn't manage to deliver on your expectations. I will direct your inputs to the correct departments so we can do better moving forward. Kind regards,

10/10 Excellent

Michael

Travelled with partner
Beautiful!! Amazing food at FEI and continental breakfast was out of this world!!! Amazing views !!! Wonderful staff!!
Stayed 4 nights in Jun 2023
Response from Linnea, Guest Service Manager on 30 June 2023
Hi Michael! What an amazing review! Thank you so much for that! Hope to see you again soon! Kind regards,

10/10 Excellent

IAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Linnea, Guest Service Manager on 30 June 2023
Hej Ian! Tusen tack för ditt fina omdöme! Varmt välkommen åter!Mvh/

10/10 Excellent

Amy, Zionsville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very polite and helpful. Food and drinks were great. Hotel was beautiful.
Stayed 2 nights in May 2023
Response from Linnea, Guest Service Manager on 31 May 2023
Hi Amy! Thank you so much for your lovely feedback! It makes me happy to see that you liked our hotel that much.Hope to see you again soon! Kind regards,

10/10 Excellent

Peggy

Stayed 1 night in May 2023
Response from Aleksandra on 14 June 2023
Dear PeggyI hope you are having a nice day :)I am so happy to see that youve had such a good stay with us! Thank you for leaving this feedback.We hope to see you soon again.Have a nice dayAleksandra

8/10 Good

Nolan

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in May 2023
Response from Aleksandra on 17 May 2023
Dear NolanI hope you are having a nice day :)Thank you so much for your feedback! it means a lot to us.Have a lovely dayAleksandra

8/10 Good

Bahram

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Aleksandra on 1 May 2023
Dear BahramThank you so much for your feedback and I hope that youve enjoyed your stay with us.We hope to see you soon again.Aleksandra

10/10 Excellent

Nolan

Stayed 5 nights in Mar 2023
Response from Linnea, Guest Service Manager on 31 Mar 2023
Hej Nolan! Stort tack för ditt fina betyg! Hoppas vi syns snart igen! Mvh,

10/10 Excellent

Alice J.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff. Nice big room with floor to ceiling windows
Stayed 2 nights in Mar 2023
Response from Freddie on 23 Mar 2023
Hej Alice! I'm so glad to hear that you had such a nice stay and we would love to welcome you to The Pier on another occasion in the future! Kind regards, Freddie

10/10 Excellent

B

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, overall
Stayed 3 nights in Mar 2023
Response from Linnea, Guest Service Manager on 31 Mar 2023
Hej!Stort tack för ditt fina omdöme! Varmt välkommen åter! Mvh,

10/10 Excellent

Max

Stayed 22 nights in Nov 2022
Response from Kajsa on 24 Dec 2022
Hej Max, Vilket omdöme! Tack! Vi ser fram emot att välkomna dig tillbaka!Vänligen, Kajsa Front Office Supervisor

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Kajsa on 19 Dec 2022
Thank you for your 10/10 review! It makes us so happy that you had an awesome stay. We cant wait to welcome you back, hopefully soon!Warm regards, Kajsa Front Office Supervisor

8/10 Good

Sung Hyun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2022
Response from Linnea, Guest Service Manager on 8 Dec 2022
Hej Sung! Tack för att du tog dig tiden att ge oss ett omdöme, vi uppskattar det verkligen! Varmt välkommen tillbaka!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience but rooms are a little dark
Wonderful stay! The bed was really comfortable and the room was specious and well furnished. The only issues were that the room was VERY dark and the lights were not sufficient and that they didn't have any of the "do not service my room" door tags. Other than that, it was great!
Stayed 3 nights in Nov 2022
Response from Kajsa Front Office Supervisor on 29 Nov 2022
Hello, Thank you so much for taking the time to leave a review following your stay at The Pier! We are so happy to hear that you enjoyed your time here and the room you stayed in. Thanks for your feedback regarding the lights and the signs. Something for us to improve on for your next stay!Warm regards,

10/10 Excellent

Sabina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and modern hotel, very friendly and helpful staff. The only thing you need to take the bus or the ferry to get into the city - but it takes only 10 minutes. Would recommend to stay here!
Stayed 2 nights in May 2024
Response from Aleksandra on 14 May 2024
Dear SabinaI hope you are having a lovely day :)Thank you so much for taking the time to answer our survey and for your lovely feedback.I am so happy to see that you enjoyed your stay with us.Have a nice dayAleksandra

8/10 Good

Gertrud Irmgard

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Kein Fenster im Zimmer. Frischluft nur durch Klimaanlage. Selbst mit eingeschaltetem Licht fühlte man sich wie in einer Höhle.
Stayed 3 nights in Apr 2024
Response from Aleksandra on 8 May 2024
Dear GertrudI hope you are having a nice day :)Thank you for your recent stay with us and for taking the time to answer our survey. It has been a pleasure having you with us and we appreciate your feedback.We would be more than happy to welcome you back to us again.Kind regards,Aleksandra

8/10 Good

Johnny

.
Stayed 2 nights in Apr 2024
Response from Aleksandra on 24 Apr 2024
Dear JohnnyI hope you are having a nice day :)Thank you for your recent stay with us and for taking the time to answer our survey. It has been a pleasure having you with us and we appreciate your feedback.We would be more than happy to welcome you back to us again!Kind regardsAleksandra

10/10 Excellent

Kjell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kö vid incheckningen.
Stayed 1 night in Apr 2024
Response from Aleksandra on 19 Apr 2024
Hej KjellHoppas allt är fint med dig :)Tusen tack för ditt svar.Vi hoppas att du väljer att besöka oss snart igen!Ha det fintAleksandra

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Allt i topp skick från personalen, frukost you name it. Fantastiskt
Stayed 1 night in Apr 2024
Response from Freddie on 8 Apr 2024
Hej Ronald, tack så hemskt mycket för ditt snällt feedback av vistelsen hos oss! Vi uppskatar det verkligen. Jag hoppas att vi kan välkomna dig tillbaka till The Pier i framtiden. Mvh, Freddie

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Angenehme Atmosphäre, freundliches Personal, saubere Zimmer, interessante Dachterrasse mit Blick auf Göteborg
Stayed 2 nights in Jul 2023
Response from Freddie on 29 Mar 2024
Hej Peter, tack så mycket för ditt snällt feedback av vistelsen hos oss. Vi uppskatar det verkligen och jag hoppas att vi kan välkomna dig tillbaka till The Pier i framtiden. Mvh, Freddie

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Aleksandra on 28 Feb 2024
Thank you so much for your kind review!We hope to see you soon again.Have a nice dayAleksandra

10/10 Excellent

amanda

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Aleksandra on 28 Feb 2024
Hej AmandaHoppas allt är fint med dig :)Va roligt att du har haft det så bra hos oss, vi hoppas att du kommer tillbaka.Ha det fintAleksandra

10/10 Excellent

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Aleksandra on 28 Feb 2024
Hej JennieHoppas allt är fint med dig idag :)Tack så himla mycket för den fina feedbacken som du gav oss, du är så välkommen tillbaka,Ha det fintAleksandra

8/10 Good

Patrik

Liked: Cleanliness, property conditions & facilities, room comfort
Boende i Gbg
Liten mys weekend resa
Stayed 1 night in Feb 2024
Response from Aleksandra on 28 Feb 2024
Hej PatrikHoppas allt är fint med dig :)Men va roligt att eran mys weekend resa blev så lyckad!Ni är så välkommna tillbaka.Ha det fintAleksandra

10/10 Excellent

Stefan

Stayed 1 night in Feb 2024
Response from Aleksandra on 28 Feb 2024
Hej StefanMen va härligt att du har haft det så bra hos oss!Och tack så himla mycket för den fina 10an som du gav oss.Hoppas att vi ses snart igen.Ha det fintAleksandra

10/10 Excellent

Elin

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Aleksandra on 28 Feb 2024
Bästa ElinVi tackar så mycket för den fina 10an som du gav oss.Hoppas att vi ses snart igen.Ha det fintAleksandra

10/10 Excellent

Lotta

Stayed 1 night in Feb 2024
Response from Aleksandra on 28 Feb 2024
Hej LottaHoppas allt är fint med dig :)WOW 10/10!! Det tackar vi så mycket för.Hoppas att du kommer tillbaka till oss så småningom.Ha det fintAleksandra

10/10 Excellent

Emmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Aleksandra on 23 Feb 2024
Thank you so much for your kind review, We hope to see you soon again!Have a nice dayAleksandra

8/10 Good

Katerina

Stayed 1 night in Feb 2024
Response from Aleksandra on 23 Feb 2024
Hej KatertinaHoppas allt är fint med dig :)Va roligt att du har haft det så bra hos oss, tack för den fina feedbacken.Du är så välkommen tillbaka.Ha det fintAleksandra

10/10 Excellent

Cemil

Stayed 1 night in Feb 2024
Response from Aleksandra on 23 Feb 2024
Dear CemilI hope you are having a nice day :)Thank you so much for your kind review, we hope to see you soon again.Have a nice dayAleksandra

10/10 Excellent

Janet Kaziwe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Aleksandra on 19 Feb 2024
Dear JanetI hope you are having a nice day :)WOW! How nice that youve had such a good stay with us.We hope to see you soon again.Have a nice dayAleksandra