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"Easy and concenient"

"The breakfast menu was good but the alternate location for breakfast in the lobby area didn't start breakfast until 9:00am which seems well past when customers would want it. Other than this strange issue the facility and staff were excellent."

"Convenient location at North Terminal with welcoming staff, nice and comfy beds/linens with a nice full English breakfast included. "

"I recently stayed at the Village Hotel Bracknell for a 1-night family stay (2 adults, 2 kids). The experience was unfortunately ruined by poor communication and rude staff. Room Issues Our family room was unbearably hot due to a broken AC. I reported this at 7:00 PM before dinner. When we returned at 9:00 PM, it was still broken. Reception initially claimed no other family rooms were available. Only after significant persuasion were we finally given two double rooms. I appreciate the eventual resolution, but it shouldn't have been a long winded negotiation. Dinner Disaster At our 7:00 PM dinner, no one warned us about kitchen delays or how the kids' meals worked. We waited a full hour for food (30 minutes for starters, 30 minutes for mains). To make matters worse, my son’s chicken tenders never arrived. When I asked, I was finally informed there was a "children's buffet." Had we known this when seated, we wouldn't have made hungry kids wait an hour for a missing meal. Breakfast Rudeness The next morning, the manager assigned us a table that wasn't made up yet. We placed our water beakers down, and a waitress rudely scolded us for putting items on an un-set table. I reported her unprovoked rudeness directly to the manager, who offered absolutely no apology. Basic hospitality and communication were entirely missing during our stay. Would not recommend unless you don't mind the poor customer service levels."

"It’s a nice place but could do with some decent money being spent on some areas. We stayed in the White House which was lovely and you could feel the history. Room was spotless but the outside is a bit shabby. Bar area was nice but too small and quite pricey. Bar food finished at 5 and the restaurant menu was very small. The other restaurant was closed for a private function so we ended up having a takeaway. Weren’t given any information about amenities on site or about breakfast etc and there was no literature in the room. Staff were very friendly though. Grounds are nice but again need a bit of extra maintenance. This place could be spectacular"

"The same waitress as served us on 2 previous visits who is great with children requires a special mention "

"Hotel clean and breakfast good."

"Easy check in and the hotel was very clean, modern, with pretty much you could ask for under one roof."

"It is a great convenient location for Gatwick North. Excellent breakfast . Clean rooms with a lovely large shower and nice smelling toiletries. All staff were polite and helpful "