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"I stayed at Bristol Hotel several times before as a direct customer and had no issues. This time I visited as an Expedia customer and the experience was the opposite. Our plane was delayed by hours and we arrived at the hotel exhausted just before 11pm. I was given a piece of densely typed paper to sign without any explanation and the room keys. Not a word about the breakfast time, the restaurant, WiFi etc or where to find that information. Next morning we had to leave at 4am to catch a train. I asked for packed breakfast (which was never a problem before) but was told the kitchen was closed and it was not possible to pack breakfast by 4am. I asked if they could leave the packed breakfast in my room later, and was told to speak to the restaurant (which was closed). I dropped the packed breakfast request. The room was nice but the air in the room was far too stale; difficult to breathe. The window was locked and the air conditioning system did not work. In short, we wasted more than an hour with the hotel reception to try and resolve the stale air issue (there were no keys to open the window, the air conditioning system was controlled from the reception area and broken for that room, there was no free room to move us to, then there was a room and someone with new keys was on the way twice but never arrived, then there was no room again - endless nonsense). We stayed in that room in the end, annoyed beyond belief. Not a 5-star hotel service-wise, far from the 5-star standard."

"Amazing place would stay again"

"Excellent, clean hotel with large parking lot and good restaurant. Most importantky, the staff was extremely kind and hellpfull to us as newcomers to the area searching for family history."

"Great Spa, good value for money"

"Hard to locate the hotel , arriving By car….poorly lit at night!"

"Good size bedroom, excellent breakfast. Great position of the property."

"Для такої вартості перебування сніданок має бути з більшим асортиментом. "

"Basic Hostal close to the Bars and Restaurants! No frills, clean room, bring your own toiletries, was some noise from the cafe below, unfortunately the rooms don’t have proper curtains so the sun comes into the room in the morning (just constructive because they can easily add some black out curtains) there are many flights of stairs to climb and no lift just a warning because I am an arthritis sufferer and I had to walk many flights of stairs with my heavy bag. No staff at the property, self check in with a box at the building opposite then enter the code to the door and the code for your room to enter. I think it was ok but a bit overpriced for what it is "

"A great hotel. Highly recommend."