Standard Room, 2 Queen Beds

Reviews of Holiday Inn Express Glenwood Springs, an IHG Hotel

2.5 out of 5
Holiday Inn Express Glenwood Springs, an IHG Hotel
501 West 1st Street, Glenwood Springs, CO

Reviews

8.2

Very good

Rating 10 - Excellent. 449 out of 1002 reviews" "
Rating 8 - Good. 315 out of 1002 reviews" "
Rating 6 - Okay. 115 out of 1002 reviews" "
Rating 4 - Poor. 74 out of 1002 reviews" "
Rating 2 - Terrible. 49 out of 1002 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

viktor

Very nice
Stayed 1 night in May 2024

8/10 Good

Meghan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time, the big blanket was soo soft and cuddly to sleep with! ♡
Stayed 1 night in May 2024
Response from Customer Service on 23 May 2024
Meghan,Thank you for staying at the Holiday Inn Express Glenwood Springs (Aspen Area), an IHG Hotel. We're delighted to hear that you enjoyed the cozy and soft blanket during your stay. We hope to welcome you back soon for another memorable experience!

8/10 Good

Robyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy to get to and from
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Robyn, thank you for sharing your positive feedback about the Holiday Inn Express Glenwood Springs (Aspen Area). We're delighted to hear that our location was convenient for you. We look forward to welcoming you back on your next visit.

10/10 Excellent

Jack

All was well as expected
Stayed 1 night in May 2024
Response from Customer Service on 14 May 2024
Jack, it's a delight to hear that your stay at Holiday Inn Express Glenwood Springs (Aspen Area), an IHG Hotel met your expectations. We take great pride in providing our guests with an excellent experience, and your positive feedback is greatly appreciated. We hope to welcome you back in the future.

10/10 Excellent

Caron

Travelled with family
Liked: Cleanliness, amenities
The person checking us in was so helpful. It was quiet & comfy. Beds are super comfortable & loved choice of pillows
Stayed 1 night in May 2024
Response from Customer Service on 13 May 2024
Caron, thank you for your delightful feedback. We're absolutely thrilled to hear that our team at Holiday Inn Express Glenwood Springs (Aspen Area), an IHG Hotel, was able to provide you with a helpful check-in experience. It's wonderful to know that your stay was peaceful and comfortable, and that you appreciated the options available for pillows. We trust you were able to get a good night's sleep in our plush beds. Looking forward to serving you again in the future.

8/10 Good

Jesseca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The gondolas to the mountain top amusement park are one street behind the hotel, walkable even! The rooms were a bit tight, the couch bed opened up against the heater/ac unit. We had some trouble with the plumbing in our bathroom, and our keys stopped working the day before we planned to check out (which might be why housekeeping walked in while we were napping). But all of these things were promptly attended to, so not really a big deal. The staff seemed willing to help make things right.
Stayed 2 nights in Apr 2024
Response from Customer Service on 8 May 2024
Jesseca, it's wonderful to hear that you appreciated the convenient location of Holiday Inn Express Glenwood Springs near the gondolas. We're glad you observed our commitment to quickly address any concerns, such as the hiccup with your room's plumbing and the premature deactivation of your room key. We aim to continually improve guest experience, so your feedback on the room space and layout is valuable. Thank you for acknowledging the diligence of our team members. We hope to welcome you back soon for an even better stay.

10/10 Excellent

Luis Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 1 May 2024
Luis Miguel, thank you for choosing to stay at Holiday Inn Express Glenwood Springs (Aspen Area). We're glad to see that you had a wonderful stay with us. We hope to welcome you back in the near future.

10/10 Excellent

Rachel

Stayed 1 night in Apr 2024
Response from Customer Service on 17 May 2024
Rachel, thank you for your excellent rating! The team at Holiday Inn Express Glenwood Springs (Aspen Area) is thrilled to know you had a pleasant stay. We're looking forward to welcoming you back soon.

4/10 Poor

Terry

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Hair on bathroom floor. Lock on bathroom door did not function.HVAC unit made LOUD noise. Door to the room would not lock or latch without pushing with great force. Mattresses seemed to be old, uncomfortable.
Stayed 1 night in Apr 2024
Response from Customer Service on 26 Apr 2024
Terry, it's regrettable to hear about the issues you experienced during your stay. We understand the importance of maintaining cleanliness, adequate bathroom facilities, and a peaceful sleep environment. Please know that immediate steps have already been taken to rectify these conditions. Your remarks about comfort and functionality will guide us in making necessary upgrades. We do hope you give us a chance to show improvements should you be in the area again.

8/10 Good

Rossana

Travelled with group
It was clean and nice
Stayed 2 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Rossana, it's fantastic to hear that your stay at the Holiday Inn Express Glenwood Springs (Aspen Area), an IHG Hotel was pleasing, specifically noting its cleanliness and ambiance. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 17 Apr 2024
Kathryn, it's encouraging to hear that your stay at Holiday Inn Express Glenwood Springs exceeded expectations. We are grateful for your positive rating on Expedia. We're looking forward to welcoming you back on your next journey to the Aspen area. Safe travels!

10/10 Excellent

Bryce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Bryce, it's fantastic to see your top rating for Holiday Inn Express Glenwood Springs. We're delighted to know that you had an exceptional stay. We look forward to welcoming you back for another pleasant visit soon.

8/10 Good

maddelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 3 Apr 2024
Maddelyn, thank you for choosing to stay with us at the Holiday Inn Express Glenwood Springs. We appreciate your four-star rating and hope your stay was enjoyable! If you have any additional feedback, please don't hesitate to share in the future as we're continually working to enhance our guest experiences. We look forward to welcoming you back soon.

10/10 Excellent

Randall

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean & a good value
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Randall, we appreciate your review! We're elated that you found the Holiday Inn Express Glenwood Springs (Aspen Area) to be spotless and a great value. Looking forward to your return!

4/10 Poor

Paul

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Hot tub not working, tv system down, old beds should have been replaced
Stayed 1 night in Mar 2024
Response from Customer Service on 9 Mar 2024
Paul, we're genuinely sorry to hear about the issues you experienced during your stay. We understand how disappointing an out-of-service hot tub and TV system can be, as well as not finding comfort in the beds. Rest assured, this feedback has been noted and will be relayed to our team members in order to improve the overall guest experience. We appreciate your comprehension and hope you will give us another opportunity to offer a more satisfying stay in the future.

10/10 Excellent

Donald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Customer Service on 9 Mar 2024
Donald, it's wonderful to hear that your recent experience at Holiday Inn Express Glenwood Springs (Aspen Area) was truly enjoyable. We hope to have the pleasure of welcoming you back for another perfect stay!

8/10 Good

Michelle

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Michelle, thank you! At Holiday Inn Express Glenwood Springs, we're delighted you had a positive experience. We appreciate your rating and hope to see you again soon.

2/10 Terrible

Yupeng

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
OK hotel but terrible staff
I used one of the lobby restrooms around noon. Later at night, the front desk lady accused me for smoking in the restroom. I told her I don't smoke, and the smoking smell was there already when I entered there. Then several days later at checkout, I noticed a smoking charge of $150 was sneaked in my bill without any notification. We had to waste 30 min to try to resolve the issue, and our flight was almost missed. Now after I called the manager, the issue is still not resolved. Not sure how much more time will be wasted. What a great way to treat a costumer.
Stayed 6 nights in Feb 2024
Response from Customer Service on 10 Mar 2024
We're sorry to hear of this situation. If we're not completely certain if someone was smoking, we would not charge the guest, as no guest admits to smoking. 150 is not nearly worth the bad reviews, guest/employee frustration, chargeback dispute, etc. However, if we don't charge for it when we're certain, it won't act as a deterrent to keep our property smoke free. However, I do apologize that the communication here seems like something we could've done better with. I started 2 weeks ago and that won't happen on my watch. Best of luck to you in your future travels.

8/10 Good

Wayne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Customer Service on 9 Mar 2024
Wayne, thank you for rating your stay at Holiday Inn Express Glenwood Springs. We are pleased you enjoyed your time with us. It would be our pleasure to welcome you back anytime.

10/10 Excellent

Donovan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all around. Easy check in, attentive staff, all around great experience
Stayed 1 night in Feb 2024
Response from Customer Service on 9 Mar 2024
Donovan, it is such a joy to read your remarks about your stay at Holiday Inn Express Glenwood Springs! We're glad to hear that our simplified check-in process and attentive team members provided a superior experience for you. We appreciate your positive feedback and can't wait to welcome you back on your next trip to the Aspen Area!

10/10 Excellent

Tatiana, Lincoln

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, pleasant staff, close to hot springs
Stayed 3 nights in Feb 2024
Response from Customer Service on 9 Mar 2024
Tatiana, thank you for taking the time to share your positive experience at Holiday Inn Express Glenwood Springs (Aspen Area), an IHG Hotel. We're delighted to hear you enjoyed our neat rooms, pleasant team members, and the hotel's proximity to local attractions like the hot springs. Your satisfaction is our top priority, and we hope to have the opportunity to serve you again in the future.

10/10 Excellent

Vladimir

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We liked our stay! Everything was great!
Stayed 3 nights in Feb 2024
Response from Customer Service on 9 Mar 2024
Vladimir, thank you for your kind words. It warms our hearts to hear that you thoroughly enjoyed your visit to Holiday Inn Express Glenwood Springs (Aspen Area), an IHG Hotel. We do everything in our power to ensure our guests have a stellar experience. We hope to welcome you back soon for another fantastic stay.

8/10 Good

kari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was quiet and convenient for our needs. Bed was comfortable.
Stayed 1 night in Feb 2024
Response from Customer Service on 9 Mar 2024
Kari, thank you for sharing your experience at Holiday Inn Express Glenwood Springs. We're thrilled to hear that you appreciated the tranquility of our hotel and found the location convenient. It's great that you enjoyed the comfort of our beds as well. We look forward to welcoming you back on your next trip.

10/10 Excellent

Eduardo

Stayed 4 nights in Feb 2024
Response from Customer Service on 20 Mar 2024
Eduardo, thank you for your stellar rating of Holiday Inn Express Glenwood Springs (Aspen Area), an IHG Hotel. Our team is delighted to know that you had a wonderful stay. We're looking forward to welcoming you back in the future.

10/10 Excellent

Susanna

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 3 nights in Feb 2024
Response from AB on 6 Feb 2024
Thank you for your review. We are pleased you enjoyed your stay.

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from AB on 6 Feb 2024
Thank you for sharing. We are pleased you enjoyed your stay.

2/10 Terrible

Michael

Business traveller
Stayed 1 night in Jan 2024
Response from AB on 6 Feb 2024
I'm sorry you didn't enjoy your stay.

4/10 Poor

ANTHONY

Business traveller
Motel 6 disguised as Holiday Inn Express.
Stayed 1 night in Jan 2024
Response from AB on 6 Feb 2024
I'm sorry you didn't enjoy your stay, thank you for your feedback.

10/10 Excellent

Kip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice one-night stay. The staff was courteous and helpful. I highly recommend this property.
Stayed 1 night in Jan 2024
Response from AB on 31 Jan 2024
We are very pleased you enjoyed your stay. Thank you for taking the time to leave a review.

8/10 Good

Zeida

Stayed 1 night in Jan 2024
Response from AB on 6 Feb 2024
I'm sorry your stay was less than satisfactory. We appreciate your feedback.

10/10 Excellent

kathy

Stayed 2 nights in Jan 2024
Response from Customer Service on 20 Mar 2024
Kathy, it's wonderful to hear that your stay at the Holiday Inn Express Glenwood Springs (Aspen Area) was excellent. We appreciate you taking the time to rate us. Our team looks forward to offering you the same great experience on your next visit. Thank you and safe travels!

8/10 Good

Jesica

Liked: Cleanliness, staff & service, property conditions & facilities
Lumpy bed
Something wrong with bed and next to elevator.
Stayed 2 nights in Jan 2024
Response from AB on 6 Feb 2024
I'm sorry the bed was not satisfactory. We appreciate your feedback.

10/10 Excellent

Austin

Stayed 1 night in Jan 2024
Response from AB on 6 Feb 2024
Thank you for your response. We are pleased you enjoyed your stay.

10/10 Excellent

Leonard

Liked: Amenities
Great
Stayed 2 nights in Jan 2024
Response from AB on 6 Feb 2024
Thank you for your review, we are pleased you enjoyed your stay with us.

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Good customer service easy check in and out
Stayed 1 night in Jan 2024
Response from AB on 6 Feb 2024
Thank you, we are pleased you enjoyed your stay.

10/10 Excellent

Heath

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alternative hotel for Iron Mountain Hot Springs!
Great location, very clean, comfortable beds, and nice breakfast too. What more can you ask for with a reasonable price to boot?
Stayed 1 night in Jan 2024
Response from AB on 6 Feb 2024
Thank you for your feed back, we are happy to hear that you enjoyed your stay with us.

10/10 Excellent

Edouard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from AB on 6 Feb 2024
Thank you for your response. We are glad you enjoyed your stay with us.

10/10 Excellent

Satoko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great location. The hotel was very quiet and clean. Definitely recommend!
Stayed 2 nights in Dec 2023
Response from AB on 6 Feb 2024
Thank you for staying with us. We are pleased you enjoyed your stay.

10/10 Excellent

Wallace

Liked: Amenities
Response from Customer Service on 9 Mar 2024
Wallace, we're delighted to see your perfect rating for Holiday Inn Express Glenwood Springs (Aspen Area), an IHG Hotel! Our aim is to make our guests' stay as enjoyable as possible. This score surely makes our team members feel proud of their efforts. We'd love to welcome you back for another great experience. Thank you for your high rating!

2/10 Terrible

Matthew

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Short staffed and the staff that was there was horrible worst stay
Stayed 2 nights in Nov 2023
Response from AB on 5 Dec 2023
Matthew, I am sorry you did not have a satisfactory stay, We appreciate your feedback.

10/10 Excellent

Courtney

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 4 nights and were very happy with this hotel. In walking distance to everything. Comfortable beds and clean facilities. Breakfast was good every morning. Staff was great the entire stay from front desk to the housekeeping staff all were great. Would recommend.
Stayed 4 nights in Nov 2023
Response from AB on 5 Dec 2023
Thank you for taking the time to share a review, we are glad you enjoyed your stay with us.

8/10 Good

Paula

Stayed 2 nights in Nov 2023

10/10 Excellent

Vicente

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from AB on 6 Feb 2024
Thank you for staying with us. Glad you enjoyed your stay.

8/10 Good

Dario

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Nov 2023

4/10 Poor

David

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Won’t stay here again.
Checked in, went to the room. The door was open. Probably the cleaning crew forgot to close it. Reserved a king. Had 2 doubles. Clerk said that’s all that was available. Shower head was all but plugged up. Had to move around to get wet.
Stayed 1 night in Nov 2023
Response from AB on 24 Nov 2023
We are sorry for the inconvenience, thank you for your review we will work on improving these issues..

10/10 Excellent

Carmen V

Stayed 1 night in Nov 2023
Response from AB on 27 Nov 2023
Thank you for your kind review, I'm glad you enjoyed your stay.

10/10 Excellent

Rosalina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean very kind breakfast
Stayed 1 night in Oct 2023
Response from AR on 4 Nov 2023
Thank you for the amazing review Rosalina! We are glad that you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Pa Houa

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Thank you
Stayed 1 night in Oct 2023
Response from AR on 29 Oct 2023
Thank you for your amazing review Pa Houa! We are glad that you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and nice
Stayed 1 night in Oct 2023
Response from AB on 25 Oct 2023
Thank you for your review. I'm glad you enjoyed your stay with us.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from AB on 25 Oct 2023
Thank you for your review. We are pleased that you enjoyed your stay with us.