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Lake Kivu Serena Hotel
4.0 star property

Beachfront, with full-service spa
your current months are May, 2024 and June, 2024.
May 2024
June 2024

Lake Kivu Serena Hotel

Photo gallery for Lake Kivu Serena Hotel

Exterior
Terrace/patio
Junior Suite
Breakfast, lunch, dinner served; British cuisine
Lobby sitting area

Overview of Lake Kivu Serena Hotel

Reviews
8.6

Excellent

Popular amenities

  • PoolPoolPool
  • SpaSpaSpa
  • Free WiFiFree WiFiFree WiFi
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant
The price is AU$326
Price available on 2/5/2024

Check out the area

Map
Gisenyi Rwanda, Gisenyi, 00100
  • Popular LocationGisenyi Beach1 min drive
  • Popular LocationRwanda Tourism University College2 min drive
  • Popular LocationUniversité Libre de Kigali3 min drive
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Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Private bathroom
Hairdryer
Bathrobes
Free bottled water
Satellite channels
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Twin Room

Family Twin Room

Family Twin Room

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Private bathroom
Hairdryer
Bathrobes
Coffee/tea maker
Free bottled water
  • 25 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Private bathroom
Hairdryer
Bathrobes
  • 40 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

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Parking included
Free WiFi
7.4 out of 10, Good, (36)
The price is AU$200
per night
2 May - 3 May
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About the area

Gisenyi

Located in Gisenyi, Lake Kivu Serena Hotel is on the beach. The area's natural beauty can be seen at Gisenyi Beach and Nyamyumba Hot Springs.
Visit our Gisenyi travel guideOpens in a new window

What's nearby

  • Gisenyi Beach - 1 min drive
  • Rwanda Tourism University College - 2 min drive
  • Université Libre de Kigali - 3 min drive
  • Nyamyumba Hot Springs - 6 min drive
  • Parc National des Virunga - 9 min drive

Restaurants

  • Restaurant Chalet - 8 min drive
  • Kivu Resto - 4 min drive
  • Ble' d' or - 3 min drive
  • Il razentino - 5 min drive
  • Bodega Goma - 3 min drive

About this property

Lake Kivu Serena Hotel

Upscale hotel
Consider a stay at Lake Kivu Serena Hotel and take advantage of a poolside bar, a terrace and a garden. Take some time to relax at the on-site spa. The on-site British cuisine restaurant, The Lake Restaurant, offers breakfast, lunch, dinner and light fare. In addition to laundry facilities and a bar, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool
  • Free self-parking
  • A round-trip airport shuttle (surcharge), express check-out and babysitting (surcharge)
  • Meeting rooms, a gift shop and luggage storage
Room features
All guest rooms at Lake Kivu Serena Hotel boast thoughtful touches, such as 24-hour room service and air conditioning, in addition to amenities, such as free WiFi and safes.
Extra amenities include:
  • Bathrooms with baths or showers and hairdryers
  • LCD TVs with premium channels
  • Free infant beds and phones

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • The Lake Restaurant
  • Ziwani Cafe

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Porter/bellhop

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Building
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 120 per person (one-way)
  • Airport shuttle fee per child: USD 60 (from 4 to 12 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Property Registration Number A505/06

We should mention

This property does not have any lifts
No pets and no service animals are allowed at this property

Property is also known as

Kivu Serena
Kivu Serena Hotel
Lake Kivu Hotel
Lake Kivu Serena
Lake Kivu Serena Gisenyi
Lake Kivu Serena Hotel
Lake Kivu Serena Hotel Gisenyi
Serena Hotel Kivu
Serena Hotel Lake Kivu
Serena Kivu
Lake Kivu Serena Hotel Hotel
Lake Kivu Serena Hotel Gisenyi
Lake Kivu Serena Hotel Hotel Gisenyi

Frequently asked questions

Does Lake Kivu Serena Hotel have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Lake Kivu Serena Hotel?

As of 25 Apr 2024, prices found for a 1-night stay for 2 adults at Lake Kivu Serena Hotel on 2 May 2024 start from AU$325.58, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Lake Kivu Serena Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Lake Kivu Serena Hotel?

Self-parking is free at this property.

What time is check-in at Lake Kivu Serena Hotel?

Check-in start time: 3 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Lake Kivu Serena Hotel?

Checkout is at noon.

Does Lake Kivu Serena Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 120 per person applies.

Where is Lake Kivu Serena Hotel located?

Nestled on the beach, this Gisenyi hotel is 1.3 mi (2 km) from Rwanda Tourism University College and 1.7 mi (2.7 km) from Université Libre de Kigali. Gisenyi Beach and Nyamyumba Hot Springs are also within 6 miles (10 km).

Lake Kivu Serena Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 41 out of 79 reviews" "
Rating 8 - Good. 26 out of 79 reviews" "
Rating 6 - Okay. 7 out of 79 reviews" "
Rating 4 - Poor. 4 out of 79 reviews" "
Rating 2 - Terrible. 1 out of 79 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Catriona, Newar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Serena Hotel in Lake Kivu was lovely. We had a great room with a lake view. Since we traveled with a guide we did not use any of the extra guest services but we did take a boat ride out to the Nyamyumbo hot springs which was quite an experience. The opposite of a hotel spa! Staff were very pleasant and accommodating. I would recommend this hotel!
Stayed 2 nights in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

YOUKYOUNG, New Orleans

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
Great lake view, beautiful landscape and relaxing place. It was a nice stop after hiking Volcano National Park. The property is a bit outdated. Carpet and chairs in our room had lots of stains. Bathroom door was dusty, but shower (hot water & pressure) was good.
Stayed 1 night in Sep 2023

10/10 Excellent

Murithi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay on the serene , quiet and scenic environment. The service and hotel dining is great
Stayed 2 nights in Jul 2023

10/10 Excellent

Georgia

Stayed 4 nights in Jun 2023

10/10 Excellent

Claude

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are really good. They provide high level customer care.
Stayed 3 nights in Feb 2023

8/10 Good

Adeola

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend
Stayed 3 nights in Feb 2023

8/10 Good

Michal

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel is run down with most in-room amenities in bad shape. Food was decent
Stayed 2 nights in Jul 2022

10/10 Excellent

Rosemarie Jeanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as expected from a 4 to 5 star hotel.
Stayed 4 nights in Mar 2022

8/10 Good

Aderemi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable
Stayed 1 night in Dec 2021

General hotel information

Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
4.0
Address
Gisenyi Rwanda,