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"Breakfast, room AC , everything are ALL EXCELLENT! Staff are all Very Customer Friendly and Helpfull"

"Very clean,,,,,staff are very kind,,,,,i would definitely be staying here again "

"Front staff were amazingly helpful and kind. Rooms were spacious and comfortable. "

"We booked 4 rooms… hotel has carpet throughout the hotel… not a big fan of carpet. The breakfast was ok… "

"Hot water is terrible in the morning. The bed linen is dirty"

"Although this is a prime location, its breakfast value is far below that of what the 5 star hotels normally offer! Their staff is a bit better with courtesy and respectfulness! "

"Hotel is good staff okay the only thing that the AC needed to upgrade."

"This was a charming rustic spot with a nice pool, lush surroundings, great staff and good restaurant. The rooms were dark and cool, our bathroom was outside which is charming — though I kept my eye open for mosquitos and anything else that might bite! We loved our morning boat tour of the floating market, with so many bonuses — coffee, breakfast, meeting a rice paper maker, seeing how a family lived on their boat, and we had a great guide. The old wooden boat was giving some trouble which added to the novelty of it all, as our driver just opened up the engine crate and fixed it on the fly — twice. We went for a bike ride, got slightly lost, and learned how kind the locals were, who spoke not a word of English. Well worth going out of the way to experience a side of Vietnam in the Mekong Delta we had not yet known, though my companions found it too hot in the south and this gorgeous place perhaps too rustic after our lux hotels."

"Long story short: after a 3-hour drive from Châu Đốc, we arrived at Hòa Bình Restaurant & Hotel around 3:00 PM, only to be told at reception that our pre-paid reservation made via Hotels.com had been canceled. The staff claimed that someone else had canceled “our” booking. When we asked to see proof, they showed us a written cancellation request—from Traveloka (a platform we never used)—for a guest with the same name but a different booking number, a different number of guests, and a different room category and rate. We clearly showed them our Hotels.com app, which confirmed that no cancellation had ever been initiated by us. Despite this, the hotel manager, Mr. Tuấn, insisted that we would have to pay again if we wanted to stay. We refused. After already driving 3 hours, we had no choice but to get back on the road and drive another 3 hours to a different city to find accommodation. We are now waiting for a full refund from Hotels.com. The inconvenience and frustration were significant—but we had no option but to swallow it and move on."