Family Hotels & Resorts in Gharb-Chrarda-Beni Hssen from AU$101

"Perfect spot - enjoyed the local location"

"PART 1 First of all, I don't write BAD reviews because I am also a businessman and I want to give every business a chance to grow especially in these harsh business conditions. Secondly, I am so angry, seething and incensed that I am writing this review immediately after the incident with the manager whilst I am still currently staying here. Today is Saturday 15/11/2025 and I am still currently at the hotel and I am due to depart on 17/11/2025. I have reported the fridge in my room as faulty three times, their technicians have attended two times and their excuse is that the card controlling the electricity supply to the room was not connected and hence the reason the fridge was not working for lack of constant electricity supply. They have eventually changed the fridge this morning (Saturday 15/11/2025) and the electricity to the room has been constantly on for the last 7.5 hours an the fridge is not working. I have again complained to the manager of the hotel and he himself came to inspect the fridge and he then asserted that the fridge was working and I disagreed with him because I know a working fridge and he cannot hoodwink me. The conduct o the manager that visited my room was NOT good either and he was very bullish and disrespectful in the manner he told me that the fridge was working. I am a landlord and I have over 60 fridge freezers and I know the temperature of a perfectly working fridge after 30 minutes let alone 7.5 hours. "

"This hotel is definitely not a 4 stars. It’s actually quite mediocre. Here are several observations, related to a single night stay. 1. The air conditioning is our suite was basically non effective. 2. The shower stream was very weak, and its structure was beat up and unclean. 3. The room itself was worn out, all be it clean. 4. When we complained about the AC and the shower, they sent someone. But when we told the lady at reception that these two problems were still ongoing, she gave us a dirty look and replied: “well, I already sent someone. 5. There was a written notice on the walls saying that they apologized in advance for the fact that there would be renovation works between 10:30 am and 6:00 pm. However, major repairs started at 9:32 am, with sounds of electric drills, hammers and electric saw… 6. Then, one a little detail, but that speaks volumes about the lack of quality of this hotel: the hand soap in the bathroom was tiny and very thin… The type of soaps one would find in cheap motels… "

"Great location, quiet enough with lots to do nearby. Good walking area. "

"Great "

"Great stay as usual. Délicieuse breakfast and excellent service"