Outdoor pool
Check availability

Reviews of The Northam All Suite Penang

4 out of 5
The Northam All Suite Penang
55, Jalan Sultan Ahmad Shah, Georgetown, George Town, Penang

Reviews

7.2

Good

Rating 10 - Excellent. 169 out of 883 reviews" "
Rating 8 - Good. 374 out of 883 reviews" "
Rating 6 - Okay. 199 out of 883 reviews" "
Rating 4 - Poor. 100 out of 883 reviews" "
Rating 2 - Terrible. 41 out of 883 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Rodney

Travelled with group
Liked: Room comfort
Disliked: Cleanliness
Overall stay
Overall was comfort except cleanness and internet was slow.
Stayed 1 night in Mar 2020

8/10 Good

MOHD, Shah Alam

Travelled with partner
Liked: Staff & service
I like the hotel. This was not the first time I stayed in the hotel. I have stayed many time before. The rooms are big and good for family guest.
Stayed 2 nights in Feb 2020

4/10 Poor

JOHNNY

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
pgrade required
This hotel needs upgrade. The main c Issue is cleanliness for towel, bed sheets, pillow.The Good: Swimming pool.
Stayed 1 night in Jan 2020

6/10 Okay

Seow min

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
hotel needs quality checking for comfort
Was unlucky to get a room without partition of bedroom and living room but this is not that bad. Is the window behind the desk no night curtain provided. Meaning when morning it is so bright for a comfort sleep. Jacuzzi hot water not hot enough and the water cannot fill up due to leaking at the drainage stopper. Ends up cannot enjoy jacuzzi at all. I have stayed here several times only this time I was unlucky.
Stayed 3 nights in Dec 2019

10/10 Excellent

DrAhmadFarouk, Kuala Lumpur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is spacious and comfortable, and the working staff are very courteous and friendly from the bell-boys to the waiters and waitresses. Just need to have a better selection of TV channels.
Stayed 4 nights in Dec 2019

6/10 Okay

humaira, sarawak

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
penang view from high level is amazing. our room had upgrade to deluxe suite..thank to hotel but the living room aircond not function. It was dam hot when it nearly to noon....till 6.00pm...to the hotel, please check your "expensive room".
Stayed 1 night in Dec 2019

2/10 Terrible

janise

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Badly maintained hotel
Northam All Suites hotel is way way below expectation. The hotel room is dirty & there is a lingering stench of mouldy musty smell everywhere. The pillows also smelled like used ones. The parquet flooring is peeling off. It lacks proper building maintenance. Terrible place! We had to get out and book another hotel for the night.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room are spacious
Stayed 2 nights in Dec 2019

6/10 Okay

Hau

Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2019

6/10 Okay

Ala

Travelled with family
Liked: Room comfort
Stayed 1 night in Dec 2019

8/10 Good

Ala

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

cherry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice stay........
Stayed 1 night in Dec 2019

6/10 Okay

murali

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Business traveller
Air-condition not able to adjust..too cold. Difficult to find a functional power plug.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So amazing deluxe room. We are very happy.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Dec 2019

4/10 Poor

May

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old,dirty,many thing spoil,always no hot water
Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was dirty and damp and not clean.
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Stayed 6 nights in Oct 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Place is pretty run down and needs major maintenance/repair..especially to the rooms
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with group
Disliked: Property conditions & facilities
The bathrooms needs better cleaning, rooms are old and need more maintenance. work to be done. Floor tiles are warped and uneven No direct lift access to carpark, inconvenient if loaded with luggage.
Stayed 1 night in Sep 2019

6/10 Okay

MrsDyla, Kedah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I baru checkin 3/10/19 baru ni semua ok di sna staff smua friendly tapi suasana jer agak mnyeramkan suasana happy bertukar takut sebab digangu 😓 btw i smbut birthday husband haritu balloon yg bnyk malam tu husband kluar ke 7e , so tggal i dgn my son jer sbb my son tdo so kna tggl berdua di bilik, mlm tu i digngu bilik diketuk2 bila pergi ke toilet bunyi brang jtuh di ruang depan , lagi mnyeramkan after i ttup tv tiba2 balloon2 semua seperti ditampar2 😭 , dan keesokan harinyaaa pulak husband i ditindih dengan benda hitam 😌😌 ..after checkout bru bca review hotel ni brhantu tpi i xsure bilik tu atau hotel tu Bilik yang i duduk bernumber “3103” 😣
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Suites look dated and are comfortable, clean and extremely roomy. Breakfast had a good selection and the staff are very accommodating.
Stayed 2 nights in Aug 2019

6/10 Okay

Samantha

Liked: Room comfort
average
first room we were taken too was on non-smoking floor but smelt of smoke. we were moved to a new room which didn't smell. We required urgent housekeeping on first night took over an hour to come to clean up a mess in the bathroom. Lack of towels supplied and available. Breakfast was very average. Staff helped as much as they could but place is in need of a renovation and overhaul of processes.
Stayed 4 nights in Jul 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing trouble there, everything okay, i like the breakfast,,,so much
Stayed 4 nights in Jul 2019

4/10 Poor

Verified traveller

Stayed 6 nights in May 2019

6/10 Okay

Sam, Uk

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Okayish
Wifi was abit hit and miss Had rain in our room on 32nd floor Windows need cleaning, couldn’t see the view properly Bathroom was fantastic, very big and a jacuzzi for 2 Breakfast had good selection
Stayed 3 nights in May 2019

8/10 Good

Seow Wan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend to Everyone
Spacious stay in Deluxe Suite & Junior Suite. Overall is good .
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 3 nights in May 2019

10/10 Excellent

Bay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Satisfied. Valued for money
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities
Should inform on the state of the room esp the facitities in the room. Switches almost came off from the original points
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location of property i like very much.
Stayed 1 night in May 2019
Response from Baizura on 13 May 2019
Thank you for taking time to share your experience with us. We are honoured and delighted to learn that you and your family enjoyed your most recent stay with us. Thank you for your continue support of The Northam and all of us are looking forward to welcoming you and your family back to The Northam in the near future.

8/10 Good

Mira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Baizura on 2 May 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Big room with reasonable price but room need to be upgraded urgently.
Stayed 1 night in Apr 2019
Response from Baizura on 21 Apr 2019
Thank you for taking time to share your experience with us. We are honoured and delighted to learn that you and your family enjoyed your most recent stay with us. Thank you for your continue support of The Northam and all of us are looking forward to welcoming you and your family back to The Northam in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellant place and views. The room is very big with reasonable price and suitable for family vacation.
Stayed 2 nights in Apr 2019
Response from Baizura on 20 Apr 2019
Thank you for taking time to share your experience with us. We are honoured and delighted to learn that you and your family enjoyed your most recent stay with us. Thank you for your continue support of The Northam and all of us are looking forward to welcoming you and your family back to The Northam in the near future.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are huge and with great sea view. It’s a small distance away from the city centre but Grab cabs are aplenty and very very affordable. My only complaint with the hotel is that my room smelled a little of cigarettes even though it’s at a non smoking floor. Otherwise great value. Breakfast spread very so so but Penang has lots of local fare to try.
Stayed 2 nights in Dec 2018
Response from Baizura on 18 Apr 2019
Thank you for taking your time to share your experience. We are delighted to learn that you enjoyed the facilities, food and service during your stay with us. As for the condition of the rooms, we are planning for a complete renovation in 2019 to upgrade our product. More information will be available once the renovation plan is finalised. All of us at Northam look forward to welcoming you back to Northam during your next visit to Penang. Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Baizura on 18 Apr 2019
Thank you for taking your time to share your experience. We are delighted to learn that you enjoyed the facilities, food and service during your stay with us. As for the condition of the rooms, we are planning for a complete renovation in 2019 to upgrade our product. More information will be available once the renovation plan is finalised. All of us at Northam look forward to welcoming you back to Northam during your next visit to Penang. Thank you.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wall cover@beside bathtub not function
Stayed 2 nights in Apr 2019
Response from Baizura on 11 Apr 2019
Thank you for taking your time to share your experience. We are delighted to learn that you enjoyed the facilities, food and service during your stay with us. As for the condition of the rooms, we are planning for a complete renovation in 2019 to upgrade our product. More information will be available once the renovation plan is finalised. All of us at Northam look forward to welcoming you back to Northam during your next visit to Penang. Thank you.

4/10 Poor

Not

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nice view but poor condition. The bathroom door is broken. And cannot close properly. Toilet flush not working well. Need to open the lid to adjust.
Stayed 2 nights in Mar 2019
Response from Baizura on 6 May 2019
Thank you for taking your time to share your experience. We are delighted to learn that you enjoyed the facilities, food and service during your stay with us. As for the condition of the rooms, we are planning for a complete renovation in 2019 to upgrade our product. More information will be available once the renovation plan is finalised. All of us at Northam look forward to welcoming you back to Northam during your next visit to Penang. Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Mar 2019
Response from Baizura on 9 Apr 2019
Thank you for taking time to share your experience with us. We are honoured and delighted to learn that you and your family enjoyed your most recent stay with us. Thank you for your continue support of The Northam and all of us are looking forward to welcoming you and your family back to The Northam in the near future.

10/10 Excellent

CHUAN HIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Baizura on 6 Apr 2019
Thank you for taking your time to share your experience. We are delighted to learn that you enjoyed the facilities, food and service during your stay with us. As for the condition of the rooms, we are planning for a complete renovation in 2019 to upgrade our product. More information will be available once the renovation plan is finalised. All of us at Northam look forward to welcoming you back to Northam during your next visit to Penang. Thank you.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It clean big room snd nice vice but one thing i dontt like is the breakfast everyday same food and some of the food as been left over and they sever it for next dsy like the pow i eat it like stone very hard pls look into it
Stayed 3 nights in Mar 2019
Response from Baizura on 2 Apr 2019
Thank you for taking your time to share your experience. We are delighted to learn that you enjoyed the facilities, food and service during your stay with us. As for the condition of the rooms, we are planning for a complete renovation in 2019 to upgrade our product. More information will be available once the renovation plan is finalised. All of us at Northam look forward to welcoming you back to Northam during your next visit to Penang. Thank you.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Condition of the suite is terrible as sofa stained, sanitary choked, master bedroom is dark. chairs sunk. Carpets stained. Would not recommend as I myself will not go back there again.
Stayed 2 nights in Mar 2019
Response from Baizura on 2 Apr 2019
Thank you for taking your time to share your experience. We are delighted to learn that you enjoyed the facilities, food and service during your stay with us. As for the condition of the rooms, we are planning for a complete renovation in 2019 to upgrade our product. More information will be available once the renovation plan is finalised. All of us at Northam look forward to welcoming you back to Northam during your next visit to Penang. Thank you.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Document check in : 1:30pm (estimate) Collect access card : 6:30pm (estimate) Communication btw frontline and house keeping department is not good enough bcos I have requested online and informed check-in has mentioned to add bed. Disappointed I need to inter com the frontline and transferred me to house keeping department again for the request. Also hair dryer should be ready but need to request.
Stayed 1 night in Mar 2019
Response from Baizura on 2 Apr 2019
Thank you for taking your time to share your experience. We are delighted to learn that you enjoyed the facilities, food and service during your stay with us. As for the condition of the rooms, we are planning for a complete renovation in 2019 to upgrade our product. More information will be available once the renovation plan is finalised. All of us at Northam look forward to welcoming you back to Northam during your next visit to Penang. Thank you.

2/10 Terrible

LAI

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Smelly room, pillows, matress, bathtubs, spoilt flooring..... rooms facing seaview, really felt so embarrassed with my friends because I recommended and booked for them.
Stayed 1 night in Mar 2019
Response from Baizura on 2 Apr 2019
Thank you for taking your time to share your experience. We are delighted to learn that you enjoyed the facilities, food and service during your stay with us. As for the condition of the rooms, we are planning for a complete renovation in 2019 to upgrade our product. More information will be available once the renovation plan is finalised. All of us at Northam look forward to welcoming you back to Northam during your next visit to Penang. Thank you.

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Old hotel with alot of broken parts
Stayed 1 night in Mar 2019
Response from Baizura on 2 Apr 2019
Thank you for taking your time to share your experience. We are delighted to learn that you enjoyed the facilities, food and service during your stay with us. As for the condition of the rooms, we are planning for a complete renovation in 2019 to upgrade our product. More information will be available once the renovation plan is finalised. All of us at Northam look forward to welcoming you back to Northam during your next visit to Penang. Thank you.

8/10 Good

Daus

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good and located at strategic place. Very recommended if plan for holiday...
Stayed 2 nights in Mar 2019
Response from Baizura on 2 Apr 2019
Thank you for taking your time to share your experience. We are delighted to learn that you enjoyed the facilities, food and service during your stay with us. As for the condition of the rooms, we are planning for a complete renovation in 2019 to upgrade our product. More information will be available once the renovation plan is finalised. All of us at Northam look forward to welcoming you back to Northam during your next visit to Penang. Thank you.