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Reviews of Sunset House

3 out of 5
Sunset House
390 South Church Street, George Town, Grand Cayman

Reviews

8.2

Very good

Rating 10 - Excellent. 6 out of 20 reviews" "
Rating 8 - Good. 10 out of 20 reviews" "
Rating 6 - Okay. 4 out of 20 reviews" "
Rating 4 - Poor. 0 out of 20 reviews" "
Rating 2 - Terrible. 0 out of 20 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a wonderful experience all around. The staff was friendly and helpful, the food was wonderful and the resort is close enough to walk to Georgetown. The diving was as expected, incredible.
Stayed 7 nights in Feb 2020

8/10 Good

Lisa

Liked: Cleanliness, staff & service
Far from
Stayed 6 nights in Mar 2020

10/10 Excellent

Tim, Montana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is low key, relaxed atmosphere. The restraunt has good food and the staff is excellent. The rooms are simple but clean. I have no complaints.
Stayed 7 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and the staff was amazing.
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 4 nights in Nov 2019

6/10 Okay

Brian, Katy

It was okay
Would have been better if there was a desk
Stayed 3 nights in Apr 2019
Response from Sales on 25 May 2019
Our ocean view rooms do have desks. Did you ask at front desk for one? We can usually fulfill the needs of our guests.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable experience. Thought there wa a complimentary buffet breakfast
Stayed 3 nights in Apr 2019
Response from Sales on 25 May 2019
We do offer breakfast at the hotel for a cost. This is stated on our Expedia listing. From our Expedia Listing: Food and Drink Cooked-to-order breakfast available for a fee daily 7 AM–10 AM: USD 19.55 per person 1 restaurant 1 bar

6/10 Okay

Verified traveller

Liked: Amenities, property conditions & facilities
Stayed 6 nights in Mar 2019
Response from Sales on 25 May 2019
Thank you

6/10 Okay

LeeM, Flint Mich

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Easy access to water for diving.Shore diving not encouraged. Sad conditions of reefs all around Cayman.Little to no sponge,barrel sponge and very few sea urchin showing the dive site and reef are really in trouble. Too many cruise ships going in and out killing tranquility.Location is in the flight pattern of planes constantly flying low over head until 10 at night.not very handicapped accessible. Steep stairs everywhere. Difficult to get around unless yourent a car or spend 20 Cayman to get anywhere. Watch the charges of dive equipment rentals.
Stayed 10 nights in Mar 2019
Response from Emma - Sales & Marketing on 6 Apr 2019
Thank you Lee for your recent review. We certainly encourage shore diving at the resort, we have great access to the mini wall and main wall, with a healthy reef and our own coral nursery on site. Even though we can see the cruise ships from the resort, we are a cruise ship free resort. We do have stairs around the resort, and one accessible room. We do have a local bus that stops at the resort that is only $2.50 per ride and a complimentary shuttle twice a day to George Town too. The prices of our rental gear is posted on our website. Thank you again for your comments.

10/10 Excellent

SHARON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2019
Response from Emma - Sunset House on 28 Feb 2019
Hello Sharon Thank you for choosing to stay at Sunset House and taking the time to leave a review. We all really appreciate it. We hope to see you back again real soon. Kind Regards Emma Sunset House

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Spectacular location and views. Execellent dining facilities with awesome selections and service. Condition of rooms very dated and rustic. Rooms were clean.
Stayed 6 nights in Feb 2019
Response from Emma-Sunset House on 28 Feb 2019
Thank you for choosing to stay at Sunset House and taking the time to leave a review. We all really appreciate it. We hope to see you back again real soon. Kind Regards Emma Sunset House

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very basic and beds were comfortable. It is a well priced hotel close to George Town. Restaurant and bar are very relaxing and reasonably priced. Would definitely stay here again!
Stayed 6 nights in Feb 2019
Response from Emma - Sunset House on 28 Feb 2019
Thank you for choosing to stay at Sunset House and taking the time to leave a review. We all really appreciate it. We hope to see you back again real soon. Kind Regards Emma Sunset House

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great value close to water enjoyed the location. would have been nice to have had another chair in the room
Stayed 8 nights in Feb 2019
Response from Emma-Sunset House on 28 Feb 2019
Thank you for choosing to stay at Sunset House and taking the time to leave a review. We all really appreciate it. We hope to see you back again real soon. Kind Regards Emma Sunset House

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Washroom ,mattress,coffee maker- standard from 15 years ago. Price trough Expedia way to high!!!
Stayed 9 nights in Feb 2019
Response from Emma-Sunset House on 28 Feb 2019
Thank you for choosing to stay at Sunset House and taking the time to leave a review. We all really appreciate it. We hope to see you back again real soon. Kind Regards Emma Sunset House

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb food, comfortable lodgings, great people
We had a wonderful experience at Sunset House. Firstly, the people are wonderful: from check-in to the restaurant, dive instructors, and housekeeping staff, everyone was friendly and helpful. Also, the quality of the restaurant is outstanding - they have a selection of Indian cuisine that is beyond belief, as well as traditional seafood and American fare. Sitting out on the deck, watching the sun go down while enjoying wonderful meals every night was superb. Also, there is excellent snorkeling and scuba diving right out the back door of the resort - it is better than most boat dives! The rooms are comfortable, though basic, and we would strongly advise spending extra for the ocean view. One gripe is that the Dive Shop is a little chaotic - we and other guests were sometimes told that events were canceled due to weather, but discover the next day that they had been un-canceled. Communication on this front should be improved, perhaps with an online schedule of events that guests could view and receive electronic notifications. It would also have been nice to have a board for solo divers to find buddies. Other than that, our trip was absolutely wonderful, and we would recommend Sunset House without reservation. It should be noted that the location is a bit south of the heart of George Town, and there are challenging conditions for pedestrians on Cayman roads, so renting a car or taking taxis may be necessary if you wish to explore afield.
Stayed 7 nights in Jan 2019
Response from Emma - Sales & Marketing on 30 Jan 2019
Thank you for taking the time to review our Resort, we really appreciate it. We will certainly follow up with our dive shop in the buddy board, this is something we have been looking to put into place for some time. And sorry about the 'chaos' sometimes when we have challenging weather trips are cancelled and re-scheduled, but we will do our best to communicate this better in the future. We look forward to welcome you back to Sunset House in the future. Thank you Emma

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Dive shop was very nice and helpful. My room had bad plumbing: toilet wouldn’t flush, low water pressure and sometimes no hot water.
Stayed 5 nights in Jan 2019
Response from EJN - Sales & Marketing on 11 Jan 2019
Thank you for taking the time to leave your review. We did have some issues with the water during your stay and we are very sorry for these issues. All fixed now though! We hope to welcome you back to Sunset House in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2018
Response from Sunset House on 2 Jan 2019
Thank you for your rating. We look forward to welcoming you back to Sunset House in the near future.

8/10 Good

Marianne, Xyz

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Wir als Taucher haben uns sehr wohl hier gefühlt. Das Hotel ist auf die Bedürfnisse von Tauchern ausgerichtet. Für unsere Tauchsachen hatten wir vom Tauchshop einen Spind zum Abschließen bekommen, wo wir unsere Tauchsachen die ganze Zeit während unseres Aufenthaltes lassen konnten. Uns hat gefallen, das wir zur Tauchschule einen sehr kurzen Weg hatten, da diese mit am Hotel ist. In dem Restaurant welches auch am Hotel ist, kann man gut essen und trinken und den schönen Sonnenuntergang anschauen. Unser Auto haben wir bequem vor dem Hotel parken können. In dem Pool konnte ich gut schwimmen, der Pool ist auch schön tief, so dass er auch gut für Tauchausbildung genutzt werden kann.
Stayed 9 nights in Feb 2020

8/10 Good

Peter J

Liked: Cleanliness, room comfort
Stayed 5 nights in Mar 2019
Response from Sales on 25 May 2019
Thank you