Thank you for sharing your feedback with us! We're delighted to hear that you found our hotel's location convenient for your travels and enjoyed the surrounding restaurants. Providing a safe and comfortable stay, especially for solo female travelers, is always a priority for us. We look forward to welcoming you back on your next visit to Geneva. If you have any special requests or preferences for your next stay, please don't hesitate to let us know. Safe travels until we meet again!

Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience during your stay at our downtown Geneva hotel. Our team takes pride in providing exceptional service, and it's delightful to know that you found them helpful.Maintaining cleanliness is a top priority for us, and we're pleased that you found both our lobby and rooms to be very clean. Your feedback is truly appreciated, and we hope to have the pleasure of hosting you again on your next visit to Geneva. If you have any specific preferences or requirements for your next stay, please don't hesitate to let us know, and we'll do our best to accommodate them. Safe travels!

Dear Raye Ann,I hope this message finds you well. Firstly, I want to express my sincere gratitude for choosing Hotel International and Terminus for your recent stay. We truly appreciate your decision to stay with us and your feedback is of great importance to us.I deeply apologize for the discomfort you faced during your stay due to the absence of air conditioning. Your comfort is our utmost priority, and I understand how crucial it is to have a restful night's sleep. I'm genuinely sorry for any inconvenience you experienced.I'd like to take a moment to explain the circumstances regarding air conditioning at our establishment. As you mentioned, our hotel falls within a historically classified building in line with the regulations set forth by the city of Geneva. We are unable to undertake extensive structural changes, including the installation of air conditioning, due to both legal constraints and our commitment to ecological sustainability.It's important to note that our situation is not unique, as many establishments in our category and in our vicinity face similar limitations. We deeply regret any impact this had on your experience, and I understand your frustration.While I understand that this explanation doesn't change the discomfort you experienced, I want you to know that we are actively looking into alternative solutions to improve the cooling conditions within the constraints of our building's heritage and environmental considerations. Your feedback is invaluable as it helps us prioritize our efforts in enhancing our guests' comfort.We sincerely value your patronage and would love the opportunity to welcome you back in the future. Please don't hesitate to reach out to me personally if you decide to give us another chance. I will ensure that your next stay is as pleasant as possible within the limitations we face.Thank you for taking the time to share your concerns, and once again, please accept our sincerest apologies for any inconvenience you experienced. Your satisfaction is our goal, and we are committed to making every effort to improve.Sincerely yours,AnisFront Office manager