Executive Apartment, 2 Bedrooms, Bay View | View from room
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Reviews of Waterfront By Gold Star Stays

4 out of 5
Waterfront By Gold Star Stays
2 Yarra St, Geelong, VIC

Reviews

6.6
Rating 10 - Excellent. 11 out of 61 reviews" "
Rating 8 - Good. 19 out of 61 reviews" "
Rating 6 - Okay. 14 out of 61 reviews" "
Rating 4 - Poor. 10 out of 61 reviews" "
Rating 2 - Terrible. 7 out of 61 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

Reviews

4/10 Poor

Poh-Loong

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Peter

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jan 2024

6/10 Okay

Mandy, Currie

Disliked: Cleanliness, property conditions & facilities
The room was dirty! Very disappointed to pay so much and it wasn’t clean
Stayed 1 night in Oct 2023

6/10 Okay

Kellie

Travelled with family and small children
Liked: Cleanliness
Very poor communication. Stuck outside property with no way to get in. Rude lady on other end of phone. Finally find a mobile number rang that another 20 mins to accsess property. He was helpful. Then couldnt access private parking. Until late at night. Beds were comfy and clean. Bathroom spotless. Heating good. Very very noisy from being on main street.
Stayed 1 night in Jul 2023

8/10 Good

Barney

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Property is in a great location and is well appointed. If I were to say a negative, that would be the shower / spa bath didn’t drain as fast as the shower , leaving a pool of water which eventually subsided and the leak around the taped shower frame which I hadn’t noticed until it contacted my dry clothes
Stayed 1 night in Jul 2023

8/10 Good

Brett

Liked: Cleanliness, room comfort
Hot water is on some kind of weird timer and goes cold every 3 out 5 mins. You have t turn it off, wait 15 secs and start again.
Stayed 1 night in Jul 2023

8/10 Good

Leanne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location, but the property is a bit tired; one of the blinds in the living room was broken, so at street level people could see in. However for us the main letdown was the room situation. You pay for beds, not rooms, and we were a bit confused when we got a message about extra bedding costs (even though we booked via Expedia for our party). It was quickly resolved and the communication was excellent. For a short stay this property does the trick, but longer stays may disappoint.
Stayed 2 nights in May 2023

8/10 Good

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Proximity to waterfront, dining and walks were perfect
Stayed 4 nights in May 2023

2/10 Terrible

Jay

Travelled with family
This has been the worst experience I have ever had in thirty years of regular travel. The property owner never provided access and I had to seek alternative accomodation. Last minute were also less than useless through out the process with no direct contact possible. I have put a stop on the funds via amex and expect a full refund
Stayed 4 nights in Apr 2023

4/10 Poor

John

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was well situated. Only stayed one night so didn’t use kitchen but unit was well presented.
Stayed 1 night in Jan 2023

4/10 Poor

Zambri

Disliked: Cleanliness, amenities, property conditions & facilities
For the amount we paid we were really disappointed with the stay. The apartment is outdated, furniture is old,dirty and broken. Needs a really good clean all over. The ensuite shower is near un usable with the water turning cold every 30-40seconds, the shower still had sand in it from the people who stayed last. The crack on the sink area is just dangerous as 1/4 of the stone is completely broken. Communication was poor, we weren’t able to access the property until after 4pm. Wouldn’t stay again.

6/10 Okay

Keith

Travelled with group
Location was good.

10/10 Excellent

Craig

Stayed 1 night in Oct 2022

8/10 Good

Brendan

Stayed 1 night in Oct 2022

8/10 Good

Cheryl

Business traveller
Liked: Cleanliness, amenities
Great position, secure. No traffic noise. Shower over a deep spa bath could be a problem getting in and out for older person. Needs a bit of maintenance on shutters, doors. I like a room you can black out and that was a problem. A humming noise through the room I had.
Stayed 1 night in Oct 2022

6/10 Okay

Ajay

Stayed 2 nights in Sep 2022

8/10 Good

Sanjay

Stayed 1 night in Jun 2022

4/10 Poor

Aaron

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The apartment is in a great location but was very dirty (crumbs from the last guests toast still on the kitchen bench, every dish/glass was dirty, sticky floors, dirty bath. I could go on and on) with nearly every fixture either broken, loose or falling off. The pool is not actually in the hotel next door and you need to book a time and walk next door to use it. We were told due to school holidays housekeepers were overwhelmed which i appreciate but we also pay extra due to school holidays. Overall really disappointed with the poorly maintained and dirty apartment
Stayed 2 nights in Apr 2022

4/10 Poor

CLAIRE

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The place was just ok for a night stay. Everthing is run down and needs alot of work to make nice again. The location was awesome but thats not enough to come back.
Stayed 2 nights in Mar 2022

2/10 Terrible

Sinan

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2022

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, room comfort
Location, brilliant, apartment also brilliant
The easy to use contactless check in is just the start of the great stay at The Waterfront Apartments. Firstly the apartment was perfect. Large and roomy living and dining area with a well appointed kitchen complemented the spacious bedrooms. A furnished balcony provided a perfect place to rest and watch the world go by. The location was perfect, right on the waterfront and close to a great selection of restaurants, cafes and hotels. You are one block away from Westfield shopping centre. Overall an excellent place to base yourself when visiting the region and one we would not hesitate to use again. One small word of warning, you get one free off street parking spot in the underground parking area - if you have a vehicle larger than a compact then getting around the carpark is not for the feint hearted!
Stayed 2 nights in Nov 2021

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, amenities
Close proximity to water and conference venue was positive. Obtaining keys from letter box drop was problematic - poor lighting restricted vision to combination. Car parking space(s) and entrance ramps were restrictive Shower in ensuite had mold on grout. Vanity basin cracked. Unable to log on to WIFI - using passworb etc provided
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Do Not Book this hotel apartment. There's no email confirmation from the host to give you the instructions how to check in, unprofessional service. The owner also the host of this apartment name John, he was a shifty, bad service and he continued delay us to check in and check out. We did not allow to check in until 6.30pm, he keeps blaming not enough cleaner around to work so he have to clean the apartment himself. Same problem with check out. The apartment not even clean properly, bathroom and toilet together and right in the middle of two bedroom, a lot of thing broken like slide door of second bedroom, glass of bathtub unsteady and hair dryer broken not safe to use, you might get electric shot. Please take my advice, or you will be in a upset holiday.
Stayed 2 nights in Jan 2021

10/10 Excellent

Kathy, Ballarat

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The bathroom is a bit tight to get in and out of shower / spa. Otherwise great place.
Stayed 3 nights in Oct 2020

6/10 Okay

Henry

Liked: Cleanliness, room comfort
Stayed 2 nights in May 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Business Trip
Handy location for our needs, helpful staff
Stayed 2 nights in Apr 2020

4/10 Poor

Verified traveller

Travelled with group
Disliked: Amenities
The owner never gave check in instructions until after i checked out then an email came through. and check in took nearly 1 hr because he kept talking. Not time i had to spare the night before my wedding. The floor boards were so dangerous and should have been fixed as soon as possible. The floor was warped he did warn us on check in but it was still very dangerous walking in the hall way. Internet wasnt working owner asked us to fix it when we checked in.
Stayed 2 nights in Mar 2020

2/10 Terrible

Anne, Mallee region

Travelled with family, Business traveller
Disliked: Amenities
Very very disappointed for what we paid. 2nd bedroom like a shoe box with no windows. Firstly the whole process of getting the key is uninviting. Next had trouble opening our door- the lock was lose & it took lots of goes to open. 3 wine glasses that didn’t match; no table to sit at; No face washers. It was all odd. And finally couldn’t open gates to exit- luckily another person came along and used their keys to exit the car park.
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

You will need to let yourself in as there is no one on site. Detailed phone/text instructions regarding this can be a little confusing. Car park is tight, luckily we had a small car. The water view is from a corner of the balcony. The second bedroom has no window or storage. Main bedroom has a large window and inbuilt storage. Blankets would be a nice addition as duvet is too hot in summer. The unit has a washing machine in the bathroom however dryer is in main bedroom. Large open lounge/ dining area however no dining suite, only bar stools at breakfast bar. Comfortable lounge with air conditioning. Overall the unit was acceptable but not luxury.
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Entry wasn't clearly detailed before arrival, room's facilities are very basic and average in comfort, waterfront views are minimal.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Good amenities, secure parking. Room was spotless
Stayed 1 night in Sep 2019

4/10 Poor

Nick

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Check-in was a hassle, after calling the day before check-in I was told check-in details will arrive via email on the morning of check-in. After not receiving the details by midday, I called again and was told they would arrive before check-in time (3 pm). At 3 pm when I arrived at the property, I had to call back, and the owner then met me onsite as the property was still being cleaned. I had to park on the street as the cleaner was parked in the apartment carpark. Upon entering the apartment with the owner, the cleaner advised the blinds had fallen off the wall. The owner then attempted to fix the blinds for 45 min. They were left hanging by a screw. The owner then went to his car to get the sheets and blankets for the beds. Finally, sometime after 4 pm, the owner left. It was very frustrating.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great facilities Unfortunately woken at midnight by group of drunk locals carrying on outside- unfortunately our room was almost at street level so noise was loud. Am sure this is a random act. Definitely wouldn’t deter us from visiting again
Stayed 2 nights in Jul 2019

2/10 Terrible

Patrick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A disappointing stay.
First the good points: The location was brilliant. Now the bad points: Apartment was smelly, floorboards were warped, walls needed painting, door handles broken and locks missing or damaged, furniture looked like it was picked up off the side of the road, very low water pressure in the showers, bathrooms and laundry not clean, rubbish left on the balcony, TV in the master bedroom missing. We also had a safety issue with balcony sliding doors not locking properly and a man had jumped onto our balcony from the footpath and opened the sliding door (not the fault of the owner but we had locked the balcony and the lock had failed). I spoke to the owner and he told me that he was aware of all the issues and that the apartment was 18 years old and in need of so work, but hasn't got around to it. He offered to fix some of the issues but we were travelling with our 3 month old baby and needed the apartment as a base, not having tradesman working while we were staying. We were so disappointed because we were looking forward to enjoying a modern, clean, 4 star apartment on the waterfront of Geelong as the photos showed but unfortunately we received the opposite.
Stayed 3 nights in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service
Terrible check-in process
Stayed 1 night in Apr 2019

8/10 Good

adam

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveller

Disliked: Staff & service, amenities
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Location was good but heard alot of road noise and when people walked past it was like they were in the other room. Also the curtains need to be better blockout, due to the street lights it was very bright at night time
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was in a great location with a view of the park out the lovely big windows and of the bay from the balcony. It was very quiet inside and clean and comfortable. Heating was good, kitchen well appointed and beds and couches very comfortable. Thoroughly recommend this property for a family or group.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities
Great things were closeness and view of the bay, central Geelong shops, the shower, the bed. Cleanliness needed improvement - dust clumps in the wardrobes and under the coffee table, smudges on the wardrobe mirrors & inside fridge.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is perfectly located near the waterfront, close to restaurants. Although I had spoken to the property prior to arrival (as per instructions on the booking confirmation), I did not receive the promised email with instructions for picking up the keys and locating the allocated car park - I had to call again when I arrived at the property, find somewhere to park the car whilst I retrieved the keys from one entrance, then enter the car park from another entrance - very fiddly. The apartment was 'clean' (could have had a good going over with a duster), but although specifying that my party required 2 separate beds, only one bed was made up (with the other bed stripped and the pillows and doona tossed on it, very untidy to look at even if we only required one bed). Again I had to call to explain we required 2 beds, and was offered to make the bed myself or wait until someone could come. Fortunately we did not need to wait very long, some 20 minutes, however it should not have been necessary. I had also expressed that one of my party required wheelchair access - unfortunately there are stairs at the lobby entrance, so our only option was to come and go from the property via the carpark - definitely the long way around and rather inconvenient considering I had specifically mentioned this when booking and was not told there was no wheelchair access from the street to the room via the lobby. The person I spoke to each time I called, John, was very pleasant and friendly.
Stayed 1 night in Mar 2019

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb place for couple or family
This place was great for both couple an family and for price I couldn of asked for more it had all the fun extras swimming pool sauna even spa tub in the apartment it self an a belcony it was clean an quite big for its size I loved staying there it was truely great
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
What if double booked so didnt stay. Owner somewhat apologetic but no altwrnative. Trying to recover upfront payment of A$1235 through bank. Will not use whotif or expedia again no means of contact . Very poor.
Stayed 2 nights in Jan 2019

8/10 Good

Lyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very roomy
Very spacious rooms and in a great position near the waterfront. We had little ones with us and they didnt have to walk far for food or swim
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great holiday stay
Our stay here was great other then the door handle no dramas at all but owner was aware of door handle and going to replace. Close to all amenities Shops, beach, waterfront. Only issue is parking was pretty difficult but other then that we had a lovely stay.
Stayed 3 nights in Jan 2019

8/10 Good

Teng Hao

Liked: Cleanliness, staff & service, room comfort
Self-contained apartment, near to shopping mall
Need to pre-arrange check-in as property does not have front desk. Note that this is a "self-contained" apartment, not a "serviced" apartment, hence you will need to take care of your own washing and rubbish. Handwash and a few day's worth of shampoo were provided, and not replenished. I stayed 5 nights and bed sheet was also not changed. It was falsely advertised with free WIFI. The reality was you had to use Novotel Hotel's free WIFI, which was in the next building, and signal was very weak. The apartment I stayed in did not come with a dryer when I checked in on the first day (although it was also advertised). To his credit, the manager (John) arranged for a new dryer to be installed by the 2nd day. Apartment is near to Westfield, so it's rather convenient except most of the shops closes at 5pm.
Stayed 5 nights in Nov 2018

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
Good location but my room smelt, it was also missing a blind in the lounge so people could see in the room and given it was ground floor that was quite an uncomfortable feeling Car park is terrible
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2018