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Reviews of Aparthotel Panorama

3 out of 5
Aparthotel Panorama
Via Gisse 36, Gais, BZ

Reviews

10

Exceptional

Rating 10 - Excellent. 14 out of 15 reviews" "
Rating 8 - Good. 1 out of 15 reviews" "
Rating 6 - Okay. 0 out of 15 reviews" "
Rating 4 - Poor. 0 out of 15 reviews" "
Rating 2 - Terrible. 0 out of 15 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lucio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2020
Response from Florian Hellweger on 14 Aug 2020
Buongiorno, grazie per la Sua eccellente recensione. Cordiali saluti da Gais Florian Hellweger

10/10 Excellent

Ralf

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gutes Hotel, sehr nettes Personal sehr guter Service und gutes Essen! Tutto bene! Wir kommen wieder!
Stayed 3 nights in Mar 2024
Response from Florian Hellweger on 19 Mar 2024
Hallo,vielen Dank für Ihre hervorragende Bewertung.Bis zum nächsten Mal.Freundliche Grüße aus GaisFlorian Hellweger

10/10 Excellent

Herbert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dieses Hotel können wir nur empfehlen - es gab nichts auszusetzen. Versorgung und Service waren sehr gut.
Stayed 3 nights in Oct 2023
Response from Florian Hellweger on 12 Oct 2023
Hallo, vielen Dank für Ihre wunderbare Bewertung. Es würde uns freuen, Sie wieder bei uns begrüßen zu dürfen.Freundliche Grüße aus Gais Florian Hellweger

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Florian Hellweger on 9 Apr 2023
Hallo,vielen Dank für Ihre hervorragende Bewertung. Freundliche Grüße aus GaisFlorian Hellweger

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Florian Hellweger on 12 Feb 2023
Hello,thank you for your excellent review.Kind regards from GaisFlorian Hellweger

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022
Response from Florian Hellweger on 3 July 2022
Hallo, vielen Dank für Ihre ausgezeichnete Bewertung. Sonnige Grüße aus Gais Florian Hellweger

8/10 Good

Bent

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Almost perfect
We stayed in one of the new apartments with a balcony for five nights. The apartment was spacious, clean, modern, comfortable, bright, with all necessary amenities and everything in good working order, not to mention the stunning view of the Dolomites from all windows. There is a washroom in the hotel with washing machine and a dryer and facilities for ironing, also everything in good working order and very clean, everything free of charge.The free underground parking is under the hotel and makes for easy access to the room. The area has a village feel and is nice and quiet and it does have its coffee house and your local supermarket and the village makes a good starting point for many excursions into the Dolomites The reasons why we didn’t give this hotel all top ratings are three. One, it is not possible to have daily cleaning even if you’re prepared to pay extra for it. Two, the nightly charge for pets is €10 per pet, which under normal circumstances would be fine but as there is no daily cleaning it seems excessive. We only had cleaning once during our stay and upon our departure and we were charged 100 Euro for one dog and one cat. Three, dogs are not allowed in the underground parking, which is just silly and makes you fell less welcome.
Stayed 5 nights in Jan 2022
Response from Florian Hellweger on 2 Feb 2022
Hello, thank you for your kind review. I am sorry, but I have to tell you that I think your review is a little bit silly. With pleasure I explain you why. The standard cleaning of our apartments is three a times a week (Monday, Wednesday, Friday). Your stay was from Wednesday to Monday, so the cleaning for Friday was included. You never asked us if it is possible to have daily cleaning in your apartment. For an extra charge it is possible to get this service. Dogs are always welcome, just in the breakfast and wellness area they are not allowed. Of course they are allowed in the parking garage, why should they not? I think you misunderstood the sign over the garbage bins. It means that is not allowed to throw away the organic waste what they produce every day. Kind regards from Gais Florian Hellweger

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Wunderful, clean, modern, big-size appartment with balcony and nice view. Warm welcome from a young lady at check-in. Breakfast delicisious and also very friendly service-staff in the morning. Free garage and good WiFi. Only one point doesn't fit to our execellent one-week-stay: the service-staff in the in-house restaurant was very unfriendly and not service oriented like the others in the Hotel. Also the food (dreierlei Knoedel) were the worsest we had during our stay in the Bruneck area. Pity, but therefore we didn't chose the restaurant a second time. There are several better alternatives around.
Stayed 6 nights in Aug 2021
Response from Florian Hellweger on 7 Sept 2021
Hello, thank you for your excellent review. We informed the owner of the onsite restaurant about your complain. Kind regards from Gais Florian Hellweger

10/10 Excellent

yves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Florian Hellweger on 30 June 2021
Hello, thank you for the excellent rating. Kind regards from Gais Florian Hellweger

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
fantastico hotel, perfetto per staccare da una pausa lavorativa
Stayed 2 nights in Oct 2020
Response from Florian Hellweger on 7 Oct 2020
Buongiorno, grazie per la Sua eccellente recensione. Cordiali saluti da Gais Florian Hellweger

10/10 Excellent

Werner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr empfehlenswertes Hotel.
Wir verbrachten auf der Durchreise 2 Nächte hier und waren insgesamt sehr zufrieden. Besonders gefiel uns: # Aufteilung des Zimmers. # Sauberkeit im Zimmer. # Kostenlose Parkmöglichkeit in der Hotelgarage im Untergeschoss. # Kein aufdringliche Anbieten von Frühstück und Abendessen. Die kleine Abstufung beim Punkt "Sauberkeit" bezieht sich lediglich auf den Balkon. Offensichtlich wurde vergessen, den Boden, Tisch und Stühle zu reinigen. Wir würden hier wieder übernachten und können das Hotel nur weiterempfehlen.
Stayed 2 nights in Sep 2020
Response from Florian Hellweger on 3 Oct 2020
Hallo, vielen Dank für Ihre freundliche Bewertung. Beste Grüße aus Gais Florian Hellweger

10/10 Excellent

andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2020
Response from Florian Hellweger on 1 Oct 2020
Hallo, vielen Dank für Ihre hervorragende Bewertung. Freundliche Grüße aus Gais Florian Hellweger

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020
Response from Florian Hellweger on 26 Aug 2020
Buongiorno, grazie per la Sua ottima recensione. Cordiali saluti da Gais Florian Hellweger

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appartamento moderno, pulito e ben fornito. Personale molto gentile e accogliente. Super soddisfatte della vacanza!
Stayed 2 nights in Jul 2020
Response from Florian Hellweger on 14 Aug 2020
Buongiorno, grazie per la Sua ottima recensione. Cordiali saluti da Gais Florian Hellweger

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Non mi è piaciuta la moquette in camera, per il resto tutto perfetto, colazione abbondante, struttura pulita moderna e personale efficiente
Stayed 4 nights in Feb 2019