I am writing to provide feedback on my recent stay at the Eleo Hotel during the UF Orange and Blue Game. While the valet and concierge provided excellent service and the overall cleanliness of the hotel was commendable, I must express my disappointment with the accommodations in our room.
Upon entering our hotel room, my family and I noticed that the work being completed on the ceiling was incomplete, with exposed drywall and nails visible. As a guest at a 4-star hotel, I expected a higher level of quality and attention to detail in our accommodations.
I appreciate the efforts of your staff in providing good service, but the incomplete ceiling work significantly impacted our overall experience at the hotel. I hope that this feedback can be used constructively to address and rectify such issues for future guests.
Thank you for your attention to this matter. I hope that the Eleo Hotel can continue to strive for excellence in providing a comfortable and satisfactory stay for all guests.
Sincerely,
Chantel & Joshua Johnson