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"Great modern hotel with very helpful staff. One of the best spa I have ever been. "

"No where to eat, when I ordered in I was made to go to my room to eat by the male night staff member very rudely. The room was ok but very loud when surrounding guests used the facilities in the bathroom. Basic and clean but wouldn’t stay again. "

"Helpful staff. I will stay here in the future"

"Late arrival with excellent welcome and friendly check in. Comfortable room with excellent shower… woke to gorgeous mountain views and a wish that I was staying longer."

"Great stay! Wonderful staff- kind and helpful. Loved the restaurant- delicious food and attentive staff. Room was quiet and clean. Walking distance from the city's namesake. If you have a need to be in Castelo Branco, I highly recommend. "

"The quality of the customer service."

"Didn’t start well when receptionist insisted I had prepaid and need to pay again. Still took several minutes after giving them a printed copy of my reservation. When they realised it was their error they were very apologetic but it was still awkward particularly with a big queue building up behind me. Pool facilities great. Bar lovely and bar staff take huge pride, rightly, in their cocktails but service was so slow. An hour to get a beer ordered when sat down for food. Often 20 mins directly at the bar. Tip…order 2 drinks each."

"We would have given this property a top rating (5/5) for the beautifully renovated convent buildings, nice room, beautiful bar and dining area in the former chapel, excellent fine dining etc. Our bedroom had a smoke detector above the bed, however, which blinked throughout the night and affected the quality of our sleep."

"Staff are customers oriented"