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Hotel New Otani Hakata

4.0 star property
Canal City Hakata's vibrant streets lie just steps away, with public transit connections making exploration easy while attentive staff ensure a comfortable stay

Choose dates to view prices

Hotel New Otani Hakata places travelers in the heart of Fukuoka's energy. The property offers practical amenities like dry cleaning, laundry facilities, and an electric car charging station. Guests can start their day with a buffet breakfast or relax at the hotel's cafe.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Bar
The current price is AU$198
30 Mar - 31 Mar

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Room options

Available filters for rooms
Showing 34 of 34 rooms

View all photos for Executive Twin Room, Smoking

In-room safe, desk, iron/ironing board, free WiFi

Executive Twin Room, Smoking

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Private bathroom
Bidet
Bathrobes
Shower/bath combination
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Moderate Single or Moderate Twin (Single Use), Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Single or Moderate Twin (Single Use), Non Smoking

9.8 out of 10
Exceptional
(11 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Private bathroom
Hairdryer
Bidet
Shower/bath combination
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Moderate Twin, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Twin, Non Smoking

9.0 out of 10
Wonderful
(27 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Private bathroom
Hairdryer
Bidet
Shower/bath combination
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Japanese Room, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Japanese Room, Non Smoking

Highlights

Air conditioning
Fridge
Separate bedroom
Private bathroom
Bidet
Bathrobes
Shower/bath combination
Hairdryer
  • 79 sq m
  • 1 bedroom
  • Sleeps 8
  • 4 Single Futons

View all photos for Connecting Room, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Connecting Room, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Separate bedroom
Private bathroom
Hairdryer
Bidet
  • 60 sq m
  • 1 bedroom
  • Sleeps 8
  • 4 Single Beds

View all photos for Moderate Twin with Extra Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Twin with Extra Bed, Non Smoking

8.8 out of 10
Excellent
(33 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Private bathroom
Hairdryer
Bidet
Shower/bath combination
  • 26 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Semi Double Room Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Semi Double Room Non Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Private bathroom
Hairdryer
Bidet
Shower/bath combination
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Deluxe Twin Room

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Twin Room

Highlights

Air conditioning
Fridge
LCD TV
Private bathroom
Bidet
Bathrobes
Shower/bath combination
Hairdryer
  • 53 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe Double Room, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double Room, Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Fridge
LCD TV
Private bathroom
Bidet
Bathrobes
Shower/bath combination
Hairdryer
  • 53 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Moderate Double Room, Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Double Room, Smoking

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Private bathroom
Hairdryer
Bidet
Shower/bath combination
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Run of House

In-room safe, desk, iron/ironing board, free WiFi

Run of House

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Fridge
Private bathroom
Hairdryer
Bidet
Shower/bath combination
Electric kettle
Cable/satellite channels
  • 26 sq m
  • Sleeps 6
  • 2 Single Beds

View all photos for Corner Suite Double Room

Corner Suite Double Room

Corner Suite Double Room

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Private bathroom
Bidet
Bathrobes
Shower/bath combination
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Double Room, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Executive Double Room, Non Smoking

8.8 out of 10
Excellent
(5 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Private bathroom
Bidet
Bathrobes
Shower/bath combination
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Double Room, Smoking

In-room safe, desk, iron/ironing board, free WiFi

Executive Double Room, Smoking

7.0 out of 10
Good
(2 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Private bathroom
Bidet
Bathrobes
Shower/bath combination
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Twin Room, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Executive Twin Room, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Private bathroom
Bidet
Bathrobes
Shower/bath combination
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Moderate Single or Moderate Twin (Single Use), Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Single or Moderate Twin (Single Use), Smoking

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Private bathroom
Hairdryer
Bidet
Shower/bath combination
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Moderate Double Room, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Double Room, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Private bathroom
Hairdryer
Bidet
Shower/bath combination
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Moderate Twin, Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Twin, Smoking

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Private bathroom
Hairdryer
Bidet
Shower/bath combination
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Double Room, Non Smoking - Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Executive Double Room, Non Smoking - Breakfast Included

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Private bathroom
Bidet
Bathrobes
Shower/bath combination
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Moderate Single or Moderate Twin (Single Use) Non Smoking - Breakfast included

In-room safe, desk, iron/ironing board, free WiFi

Moderate Single or Moderate Twin (Single Use) Non Smoking - Breakfast included

8.6 out of 10
Excellent
(4 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Private bathroom
Hairdryer
Bidet
Shower/bath combination
  • 26 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Executive Double Room, Smoking - Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Executive Double Room, Smoking - Breakfast Included

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Private bathroom
Bidet
Bathrobes
Shower/bath combination
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Twin Room Smoking - Breakfast included

In-room safe, desk, iron/ironing board, free WiFi

Executive Twin Room Smoking - Breakfast included

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Private bathroom
Bidet
Bathrobes
Shower/bath combination
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Twin Room Non Smoking - Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Executive Twin Room Non Smoking - Breakfast Included

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Private bathroom
Bidet
Bathrobes
Shower/bath combination
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Connecting Room Non Smoking - Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Connecting Room Non Smoking - Breakfast Included

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Separate bedroom
Private bathroom
Hairdryer
Bidet
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds

View all photos for Semi Double Room Non Smoking - Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Semi Double Room Non Smoking - Breakfast Included

Highlights

Air conditioning
Fridge
LCD TV
Private bathroom
Hairdryer
Bidet
Shower/bath combination
Electric kettle
  • 26 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Moderate Single or Moderate Twin (Single Use) Smoking- Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Moderate Single or Moderate Twin (Single Use) Smoking- Breakfast Included

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Private bathroom
Hairdryer
Bidet
Shower/bath combination
  • 26 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Moderate Double Room Non Smoking - Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Moderate Double Room Non Smoking - Breakfast Included

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Private bathroom
Hairdryer
Bidet
Shower/bath combination
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Japanese Room Non Smoking - Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Japanese Room Non Smoking - Breakfast Included

Highlights

Air conditioning
Fridge
Separate bedroom
Private bathroom
Bidet
Bathrobes
Shower/bath combination
Hairdryer
  • 79 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Futons

View all photos for Moderate Double Room Smoking - Breakfast Included

In-room safe, desk, iron/ironing board, free WiFi

Moderate Double Room Smoking - Breakfast Included

Highlights

Air conditioning
Fridge
LCD TV
Private bathroom
Hairdryer
Bidet
Shower/bath combination
Electric kettle
  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Moderate Twin (Breakfast) Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Twin (Breakfast) Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Private bathroom
Hairdryer
Bidet
Shower/bath combination
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Moderate Twin Triple Use (Breakfast) Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Twin Triple Use (Breakfast) Non Smoking

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Private bathroom
Hairdryer
Bidet
Shower/bath combination
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Moderate Twin (Breakfast) Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Moderate Twin (Breakfast) Non Smoking

7.6 out of 10
Good
(7 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Private bathroom
Hairdryer
Bidet
Shower/bath combination
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room (Breakfast Included)

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Twin Room (Breakfast Included)

Highlights

Air conditioning
Fridge
LCD TV
Private bathroom
Bidet
Bathrobes
Shower/bath combination
Hairdryer
  • 53 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room, Non Smoking (Breakfast Included)

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double Room, Non Smoking (Breakfast Included)

Highlights

Air conditioning
Fridge
LCD TV
Private bathroom
Bidet
Bathrobes
Shower/bath combination
Hairdryer
  • 53 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

Located in Chuo Ward, a neighbourhood in Fukuoka, Hotel New Otani Hakata is in a shopping district and near the airport. The area's natural beauty can be seen at Port of Hakata and Ohori Park, while Fukuoka Anpanman Children's Museum and Marine World Uminonakamichi are popular area attractions. Looking to enjoy an event or a game? See what's going on at Marine Messe Fukuoka or Mizuho PayPay Dome Fukuoka. Guests love the hotel's convenience for public transportation: Watanabe-dori Station is just steps away and Tenjin-minami Station is 9 minutes on foot. Visit our Fukuoka travel guide
Map
1-1-2 Watanabe-dori, Chuo-ku, Fukuoka, Fukuoka-ken, 8100004

What's nearby

  • Yanagibashi Market
    Yanagibashi Rengo Market
    1 min walk - 0.2 km
  • Tenjin Underground City
    Tenjin Underground Mall
    9 min walk - 0.8 km
  • Fukuoka_CanalCityHakata_6206840_04
    Canal City Hakata
    10 min walk - 0.9 km
  • Sumiyoshi Shrine
    Sumiyoshi Shrine
    12 min walk - 1.0 km
  • Fukuoka Mitsukoshi Department Store
    Fukuoka Mitsukoshi Department Store
    12 min walk - 1.1 km

Getting around

  • Watanabe-dori Station
    1 min walk
  • Yakuin Station
    6 min walk
  • Fukuoka (FUK)
    17 min drive

Restaurants

  • 麦衛門
    2 min walk
  • BISTRO LA ATORI
    3 min walk
  • KAMAKIRI COFFEE TAKASAGO
    10 min walk
  • ピッツェリア ファリーナ
    2 min walk
  • ナマステ堂
    3 min walk

About this property

Hotel New Otani Hakata

Upscale hotel near Canal City Hakata
Close to Fukuoka Anpanman Children's Museum, Hotel New Otani Hakata provides a hair salon, dry cleaning/laundry services and a bar. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner and Japanese cuisine. Stay connected with free in-room WiFi.
Other perks include:
  • Buffet breakfast (surcharge), self-parking (surcharge) and an electric car charging station
  • A vending machine, concierge services and a reception hall
  • A ballroom, a porter/bellboy and a lift
  • Guest reviews speak highly of the helpful staff and proximity to public transport
Room features
All 372 rooms have comforts such as air conditioning, in addition to perks such as free WiFi and safes. Guests reviews give good marks for the clean rooms at the property.
Extra amenities include:
  • Bathrooms with bidets and shower/bath combinations
  • Fridges, cable channels and electric kettles

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (JPY 1,500 per day)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 3,500 for adults and JPY 2,000 for children
  • 4 restaurants
  • A bar/lounge

Restaurants on site

  • Green house
  • Sembazuru
  • Taikanen
  • The Castillian Room

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Spa

  • In-room massages

Accessibility

  • Lift

More

  • 14 floors
  • Ballroom
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 2 AM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests must be at least 20 years of age to stay in a smoking room.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children aged 3 and younger eat free breakfast
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately JPY 3500 for adults and from JPY 2000 for children
  • Self-parking fee: JPY 1500 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees apply to children 4-12 years old for breakfast.

We should mention

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel New Otani Hakata
Hotel New Otani Hakata Fukuoka
New Otani Hakata
New Otani Hakata Fukuoka
New Otani Hakata Hotel
New Otani Hotel Hakata
Hotel New Otani Hakata Hotel
Hotel New Otani Hakata Fukuoka
Hotel New Otani Hakata Hotel Fukuoka

Frequently asked questions

Is Hotel New Otani Hakata pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Hotel New Otani Hakata?

As of 6 Mar 2026, prices found for a 1-night stay for 2 adults at Hotel New Otani Hakata on 30 Mar 2026 start from AU$198, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel New Otani Hakata?

Self-parking is available for JPY 1500 per day.

What time is check-in at Hotel New Otani Hakata?

Check-in start time: 2 PM; check-in end time: 2 AM.

What time is check-out at Hotel New Otani Hakata?

Checkout is at 11:00 AM.

Where is Hotel New Otani Hakata located?

Located in Chuo Ward, this hotel is within 1 mile (2 km) of Yanagibashi Rengo Market, Canal City Hakata and Fukuoka Anpanman Children's Museum. Port of Hakata and Marine Messe Fukuoka are also within 3 miles (5 km). Watanabe-dori Station is only a 2-minute walk and Tenjin-minami Station is 9 minutes.

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Reviews

Hotel New Otani Hakata Reviews

9.2

Wonderful

9.2

Cleanliness

8.8

Amenities

9.4

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 697 out of 1108 reviews
Rating 8 - Good. 308 out of 1108 reviews
Rating 6 - Okay. 80 out of 1108 reviews
Rating 4 - Poor. 14 out of 1108 reviews
Rating 2 - Terrible. 9 out of 1108 reviews

Reviews

10/10 Excellent

DESMOND

Liked: Cleanliness, amenities, property conditions & facilities
Stellar staff, spacious room, old luxurious feel.
Stayed 5 nights in Jan 2026

8/10 Good

Maila

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, staff are courteous. Good location.
Stayed 6 nights in Jan 2026

10/10 Excellent

Prisca

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very helpful. The room was spacious.
Stayed 1 night in Jan 2026

10/10 Excellent

Gary

Liked: Cleanliness
Excellent property, clean, wonderful staff, very good breakfast and three minutes to the metro station.
Stayed 3 nights in Sep 2025

10/10 Excellent

Jin Rui

Liked: Cleanliness, amenities, property conditions & facilities
convenient location with lots of great food around!
Stayed 3 nights in Jun 2025

8/10 Good

Suzan

Liked: Cleanliness, amenities, property conditions & facilities
good breakfast
Stayed 4 nights in Nov 2025

8/10 Good

catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nearby subway and walkable to minami tenjin for dining
Stayed 3 nights in Nov 2025

6/10 Okay

Vi ping

Liked: Cleanliness
Close to many restaurants and right next to the subway. Easy to get to hakata station, tenjin underground shopping mall, walkable to Canal city. Room was clean and quiet, a bit outdated.
Stayed 4 nights in Jan 2026

8/10 Good

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was friendly
Stayed 3 nights in Sep 2025

6/10 Okay

Araceli

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms are very outdated. The lobby is nice, staff were helpful and kind yet the rooms need to be remodeled.
Stayed 2 nights in Jan 2026

10/10 Excellent

Kiyomi

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless. The staff was very courteous. Hotel is next to a subway station. Highly recommended.
Stayed 2 nights in Nov 2025

8/10 Good

Gang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, well maintained. Old facilities call for some update. Family friendly too.
Stayed 3 nights in Aug 2025

10/10 Excellent

Chee Peng

Liked: Cleanliness, amenities, property conditions & facilities
Excellent. We got a big room. 4 futon and 2 bed for 4 of us to choose. I enjoy the bed while my fam used the futon. 2 toilets and 1 bath room. Amazing. Location is good, walkable to shopping areas. Breakkfast options in hotel very good too.
Stayed 2 nights in Dec 2025

10/10 Excellent

Tomiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very professional and helpful. I’d stay again.
Stayed 1 night in Nov 2024

8/10 Good

YOUNGSUB

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I could feel that it was quite an old accommodation, but it is well managed and the price is relatively low compared to the hotel size and facilities.
Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended hotel for service and friendly/helpful staff. The Japanese breakfast is a must ;-)
Stayed 3 nights in Dec 2024

10/10 Excellent

Chiara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very welcoming. The room was nice and clean.
Stayed 3 nights in Mar 2025

6/10 Okay

Lorraine

Disliked: Cleanliness, amenities
The staff at reception was friendly and tried their best to communicate. However, our welcome drinks was not mentioned at all during check-in and throughout our stay and the rooms were pretty dated. Housekeeping were not the best either as we took photos of stuff left behind by previous guest at prominent area such as headboard of beds.
Stayed 3 nights in Dec 2025

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall this hotel was excellent. We could smell smoke (cigarette) but we had a air purifier that helped the smell. We did not take advantage of the breakfast in the hotel since we had more options within walking distance. Staff was accommodating and friendly always offering their assistance.
Stayed 5 nights in Oct 2025

8/10 Good

haruko

Liked: Cleanliness, staff & service, amenities
The room smelled cigarette smoke so that they switched room to next door but still smelled so they changed the room to deference floor. The buffet breakfast was excellent compare to Nishitetsu Grand Hotel.
Stayed 2 nights in Nov 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice experience

Nice location and great service for my family. They show kindness to my kids. Things are well-organized.
Stayed 1 night in Jun 2025

8/10 Good

Chee Vui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean. Staffs are friendly, helpful and polite. Easy access to public transports.
Stayed 5 nights in Feb 2025

10/10 Excellent

HAO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service received from the hotel staffs and they also speak my language ( while most doesn’t speak English )
Stayed 1 night in Mar 2025

10/10 Excellent

SAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mahalo Otani Hakata

This was one of the best and classic hotel in Japan.They have the best staff and it's super clean. Thank you everyone for supporting my son, my wife and myself. Mahalo.
Stayed 3 nights in Apr 2025

10/10 Excellent

Miyuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staffs are so polite and professional. Thank you for the hospitality.
Stayed 1 night in Dec 2024