Overall the staff were very nice except one who work on Jan 08 morning shift at 10a.m., I asked her if possible to change my room, since l got room 301 which is very dark, she repeat twice very brunt - できない! without asking why. I don't think it was the right way to client as I was not demand for a room change, I was asking her nicely - if possible or not. Other than her, rest of the staff were very helpful : )