THE Suite, Mount Fuji View | Living area
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Reviews of The Garden

3 out of 5
The Garden
3554 Funatsu, Minamitsuru, Fujikawaguchiko, Yamanashi

Reviews

9.2

Wonderful

Rating 10 - Excellent. 90 out of 130 reviews" "
Rating 8 - Good. 30 out of 130 reviews" "
Rating 6 - Okay. 3 out of 130 reviews" "
Rating 4 - Poor. 5 out of 130 reviews" "
Rating 2 - Terrible. 2 out of 130 reviews" "

9.2/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jillian

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Room is dirty, bed linen are old and dirty. No room cleaning, if you stay 2 nights, they will just prepare the towels for 2 days. Won’t clear rubbish for you also. The price we paid can find other hotel with better service. Only good thing is the view of Mount Fuji. But again, with the price we paid we can find another hotel with the same view and better services. My face had breakouts after staying here for 2 nights. Also, there’s no one at the reception after 9.30pm or 10pm, can’t remember the time clearly because every time we are back around 7-8pm, there’s no one there already. Anyone can enter the hotel, not safe at all.

8/10 Good

Jenny

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Quiet and modern place with nice Mount Fuji view. Would be perfect if they have their own onsen. Price is expensive for the stay
Stayed 1 night in Dec 2023

10/10 Excellent

Shannon

Stayed 1 night in Dec 2023

10/10 Excellent

Pui Kwan Penni

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Hazel

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

Thomas

Travelled with family
Disliked: Cleanliness, room comfort
Great view. Uncomfortable sleeping.
The pure white decor of the place really highlights how dirty everything is. We got into the room later in the evening when staff was no longer around and saw tiny gnats flying around the corner of the room. It’s possible bc the open concept of the lobby and their doors and the outside if full of these bugs. I don’t care when bugs are outside but when they’re inside - so grossed out. My husband and kids took care of the problem. The bright white floors also highlighted how gross the carpet felt inside the room. I wanted to take a steam vacuum and clean the floors. But the beds. These beds were so so so uncomfortable. And they gave you a paper thin pillow you can literally fold in half. Those pillows are garbage and too used at this point. Of all the hotels I’ve stayed in I would say I was the least comfortable with it. The view? It was nice. Beautiful view of Mt Fuji but the bad night sleep and cleanness does not make up for it.
Stayed 1 night in Jun 2023

4/10 Poor

Yee

Travelled with family
Disliked: Amenities
We are a group of 6 travelling to Japan from different countries for a family trip hoping to create precious memories together. Our first stop was Tokyo and we were happy with the hotel service in Ginza. However, when we arrived the Garden Hotel near Mount Fuji, we saw a huge difference in the service quality. The receptionist was rude and unfriendly. Upon seeing our group, he immediately told us with a stern face that the maximum number of guests is 4 in each hotel room. I told him we booked 2 rooms but he seemed indifferent and just proceeded to inform us of our room numbers, as if he didn’t want to entertain us any further. As he was pulling a long face, we couldn’t ask him for more information, such as the barbecue facilities, or whether any eateries or supermarkets around. We only asked for the direction of the Carpark as we had just unloaded our luggages. Instead of providing us with the information we need, this guy just told us we can”t park outside the hotel! Can you believe it? The reception area is a small space which could only hold 3 people and of course we needed to unload our luggages from the car before parking! We were terribly disappointed by the service of this hotel and the unhelpful receptionist. The hotel is newly built & the neighborhood is quiet. Even google map doesn’t work well to locate eateries nearby & it’s rather scary to drive back to the hotel at night. The hotel rooms are next to the small reception where there is so much noise outside

8/10 Good

Mei yuk

Stayed 1 night in Jun 2023

4/10 Poor

Winnie

Disliked: Cleanliness, amenities
Overrated by social media. It felt more like an Air B&B then hotel to me. Security level is low as there is only 1 staff at the front desk whom kept falling asleep when monitoring CCTV. He was very rude to us when we check in as we may have woke him up during his nap. Room is dirty especially that dirty towel hanging in the kitchen. Plenty of parking space but driving into the hotel was a nightmare and highly suggest not to drive in there. Very inconvenient location. Very disappointed and Never returning.
Stayed 1 night in May 2023

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, room comfort
Lovely view of Fuji. Rooms clean, spacious, overall nice property. Lack of reception help. Did not understand basic hotel guest's needs like restaurant recommendations, grocery store. Other than that, would recommend.
Stayed 2 nights in May 2023

8/10 Good

Daniel Kwong Man

Liked: Amenities, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Wilson

Travelled with family
Liked: Cleanliness, property conditions & facilities
best view if Fuji Mountain
Stayed 1 night in Dec 2022

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, room comfort
Beautifully facing Mt Fuji
The room was big, clean and comfortable. The room’s facing of Mt Fuji was a huge plus.
Stayed 1 night in Dec 2022

10/10 Excellent

Ching In

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good view , this hotel is petty , but shower room is not user friendly

10/10 Excellent

Dan

Liked: Cleanliness, room comfort
Spectacular Views of Mt. Fuji
The views of Mt. Fuji from all rooms made up for any short-comings. The layout of the hotel is a bit weird, but, again, the views of the mountain were spectacular. It was so nice to have a balcony, kitchenette, and free laundry facilities. We had a great stay. It is hard to find, difficult to get into (roads are very narrow), but worth the effort. We rented a car in Otsuki and drove (about an hour) to get to the hotel. But the views were so worth it!
Stayed 4 nights in Nov 2022

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
The stay was just awesome with a perfect location to see perfect Mt. Fuji from the room! And the hotel staff was so helpful with decent manners.
Stayed 1 night in Nov 2021
Response from Manager on 3 Dec 2021
Thank you for your staying at our Condominium. We are happy you can see Mt.fuji from your room. We will wellcome your stay again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable! Would definitely recommend this place to anyone. Great for a family of 4. Very clean and modern. Nice staff. Good location, close to restaurants.
Stayed 1 night in Aug 2021

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A beautiful, clean property. The parking area was going through a renovation but when it’s finished the entire outside area is going to be lovely.
Stayed 1 night in Mar 2021
Response from Stuff on 7 Apr 2021
Thank you for your staying at our Condominium. Please come back anytime.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2020

4/10 Poor

Verified traveller

Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2020
Response from THE GARDENスタッフ一同 on 25 July 2020
この度はTHE GARDENをご利用頂き、誠に有難うございました。そして最高の評価を頂き嬉しく思います。またのご利用を心よりお待ちしております。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honoured to be the first guests of this place! Room is spacious and clean with excellent view of Mount Fuji.
Stayed 1 night in Mar 2020
Response from Mitts on 8 Mar 2020
Thank you for your staying at our house. Please come back anytime.

8/10 Good

MAN WAI

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Hiu Ching Rachel

Travelled with family, Travelled with group
Liked: Cleanliness
床單質地比較不太舒服
Stayed 2 nights in Dec 2023

10/10 Excellent

Kuan-Yu

Stayed 1 night in Sep 2023

8/10 Good

CHUNG YAN

Travelled with family
Liked: Cleanliness, room comfort
The room is clean and the view is great. Thought there is a small pool in every room.
Stayed 1 night in Aug 2023

10/10 Excellent

Sin Ting

Stayed 1 night in Aug 2023

8/10 Good

Lydia

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
房間寬敞、舒適、很大的雙人床，兩大兩小入住都沒問題。

10/10 Excellent

FREDERIC

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice place and beautiful view of Fuji san
Stayed 1 night in Jul 2023

8/10 Good

Fiona

Stayed 1 night in Jun 2023

8/10 Good

YONG

Liked: Cleanliness, room comfort
Nice
環境優美，床舖比較軟，現在也有牙刷牙膏提供，有迷你開放式廚房，廚具也很齊全，可以到附近超市購買餸菜煮食。
Stayed 1 night in May 2023

8/10 Good

Chui Shan

Liked: Cleanliness, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Siu Mei

Stayed 2 nights in Apr 2023

10/10 Excellent

HUI-YUN

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, room comfort
很好很舒服
Stayed 2 nights in Apr 2023

10/10 Excellent

Wan chin

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

8/10 Good

Yuen Ching

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
房間沒有牙膏和梳
Stayed 1 night in Mar 2023

10/10 Excellent

Yee Ting

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Hoi Yan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Wing Chi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice view with mt. Fuji. Modern design. It’s very nice and recommended
Stayed 2 nights in Jan 2023

10/10 Excellent

CHANG

Stayed 1 night in Jan 2023

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Verified traveller

Liked: Room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

ying

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
很时尚简约，客厅超大，可以容纳20-30人，设施齐全。就是地暖和空调有点热。

4/10 Poor

Shinichi

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
ホテルの場所が分かりづらい。駐車場は急勾配で怖いくらい。トイレのウォシュレットノズルが超汚かった。 天気の良い時に富士山が見えるだけで他に魅力は感じないだろう。
Stayed 1 night in Nov 2022

10/10 Excellent

Kiefer

Stayed 1 night in Nov 2022

8/10 Good

Wang Chi