6/10 Okay
Jhalainna
Travelled with family and small children, Travelled with partner
10 June 2024
Liked: Staff & service
Shoulda listened to the many reviewers who rated this hotel 6/10 and warned of sub-par amenities, but I took a chance. Our 5 person family (16, 10, 8yo kids plus hubs and I) needed something close to Fresno State, a Petsmart (dog hotel) & the freeway. The Springhill Suites fit the bill & was reasonably priced. When the room I initially booked wasn't available, I was immediately contacted by the staff to ask me if I was interested in any other rooms & I appreciated the very thorough communication instead of them just waiting til I got there or canceling the reservation. Another kudo point I'd like to give them is their prompt room turnaround. Check in isn't until 3pm but my room was ready at 10am which really came in handy! The front desk is really friendly, accommodating & personable, which goes a long way for me. Unfortunately, although I really liked the customer service, I can't say the room itself met the high standards of the staff. While I can agree with most reviewers that the size of the rooms are GREAT for larger families, the overall comfort is lacking. Our room on the 2nd floor had uneven, squeaky floors, the beds were very uncomfortable & bouncy w/ dirty mattresses & tattered fitted sheets that wouldn't stay on! The bathroom shower head is the handheld kind that wouldn't stay put & kept turning toward the wall...it's so tall that my younger ones couldn't adjust without help & tub wasn't very clean either. My 5'10 teen son stayed on the long couch & said not comfy
Jhalainna
Stayed 2 nights in Jun 2024