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Reviews of Hampton Inn Middletown

2.5 out of 5
Hampton Inn Middletown
2880 Towne Blvd, Franklin, OH

Reviews

9.0

Wonderful

Rating 10 - Excellent. 585 out of 891 reviews" "
Rating 8 - Good. 211 out of 891 reviews" "
Rating 6 - Okay. 46 out of 891 reviews" "
Rating 4 - Poor. 23 out of 891 reviews" "
Rating 2 - Terrible. 26 out of 891 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Julia

Travelled with family and small children
Sink was cracked and pull out drawer wouldn’t stay closed we kept running in to it
Stayed 1 night in May 2024

4/10 Poor

Elexus

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Morgan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and quiet. The breakfast was delicious and the staff was helpful/friendly.
Stayed 2 nights in May 2024

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Bathroom fan not working. Room was ok. some of the curations need repaired. Breakfast good. Staff was nice.
Stayed 2 nights in May 2024

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would highly recommend this hotel. A great experience.
Stayed 2 nights in Apr 2024

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very welcoming and friendly. Property is close to the highway and easily accessible.
Stayed 1 night in Apr 2024

10/10 Excellent

Jonathan

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The manager was having an argument with what sounded like an IT person maybe, over the phone at the front desk. Which I understood his frustration it was just kinda awkward standing there listening to it. But overall the hotel was nice with big, clean rooms.
Stayed 1 night in Apr 2024

10/10 Excellent

Norman

Liked: Cleanliness, staff & service
Safe and quiet and clean
Stayed 1 night in Mar 2024

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Jeffrey

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The bed was great and we slept well. However the property was undergoing renovations and there were cockroaches in our room.
Stayed 1 night in Mar 2024

2/10 Terrible

Charisma

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Katelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Susan, Bexley

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and quiet.
Stayed 1 night in Feb 2024

10/10 Excellent

Sarah, Milan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice property. It was quiet and we got a very restful night’s sleep.
Stayed 1 night in Dec 2023

10/10 Excellent

steven

Liked: Amenities
Very beautiful and unique place. Very comfortable
Stayed 1 night in Dec 2023

4/10 Poor

Garnett

Disliked: Staff & service, property conditions & facilities, room comfort
Will never stay there again
Very uncomfortable bed,kill 10 stink bugs,had a big red stain on carpet, trash can was nasty not cleaned
Stayed 1 night in Dec 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No WiFi either day! I mentioned it to the manager in the morning and he said, his phone worked! Didn’t know why mine didn’t? Neither did my husband get WiFi.
Stayed 1 night in Dec 2023

10/10 Excellent

Sally

Stayed 2 nights in Dec 2023

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a genuine happy camper with Hotel.com
The Hampton Inn is a first class choice for a stay. However on this site of Hotel.com /Expedia merging App it fail to offer it to me. Therefore I was force to finally book a lesser quality Hotel that I really didn’t desire to stay. Then all of a sudden, once I locked it in. Then appears on the site offering The Hampton Inn as a choice. I then requested a cancellation and a refund so that I could lock in Hampton Inn as my choice of stay. Hotel.com since then has fail to reimburse my $285.64 paid out to them for a booking that I didn’t use for my stay. So I guess I’m just out of $285.64 from a scam from Hotel.com I strongly don’t recommend the use Hotel.com and its merging App for and of your Traveling needs.
Stayed 3 nights in Nov 2023

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023

2/10 Terrible

Daniel

Business traveller
Disliked: Property conditions & facilities, room comfort
Hotel is starting to show its age needing some updating and remodeling Carpets, wallpaper, pillows TVs, plus it seems like this location has become a party spot, other guests running the halls pounding on doors slamming doors all day and night, all seems like it’s a hang out for co workers
Stayed 2 nights in Dec 2023

10/10 Excellent

Lauren

Liked: Staff & service, amenities, property conditions & facilities
It was great
Stayed 4 nights in Nov 2023

8/10 Good

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a hassle. No soap in bathroom
Stayed 1 night in Nov 2023

10/10 Excellent

Johanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean!
Stayed 1 night in Nov 2023

10/10 Excellent

Deborah

Stayed 4 nights in Nov 2023

10/10 Excellent

Vesta

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
only problem we had was bathroom door didn't lock.
Stayed 2 nights in Nov 2023

6/10 Okay

Karen

Travelled with family
Needs Work
Definitely needs sprucing up, including updating & more detail to cleaning. Bed pillows very sparse, as were bath towels, but mattresses were comfy.
Stayed 1 night in Nov 2023

6/10 Okay

Dale

Liked: Cleanliness, property conditions & facilities, room comfort
Studio Cement view
I was very disappointed with the room. It wasn't what I viewed when I booked the room on Hotels.com. The Studio King room was supposed to provide up to 4 adults which included a couch. The room had the King bed, but no couch which means it was only for 2 adults not 4. When I opened the curtain all I could see was a cement wall. The structure of the building when you pull in to check in covered the entire window. Why you would have a Studio room with no view is beyond explanation. I was told Hotels.com booked the room not Hampton Inn. I'm not really sure. Regardless, I was very disappointed to pay more for a Studio King room with basically no view out the window. So disappointed.
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, with a decent free breakfast
Lovely room, clean and comfortable...our bed was a little on the firm side, but we are used to sleeping on memory foam, so not really a valid complaint. Check in staff was super friendly and efficient. Also very helpful with food options in the area. Will keep this one on our approved list for next trip.
Stayed 1 night in Oct 2023

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and clean comfy rooms.
Hotel and room was very nice. Bed was comfortable and all the staff was friendly and helpful - especially the ladies with the breakfast.
Stayed 1 night in Oct 2023

8/10 Good

Michelle

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was understaffed No weekend housekeeping
Stayed 2 nights in Oct 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and cozy, thank you
Stayed 1 night in Oct 2023

8/10 Good

Veronica

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overall, a good place to stay. Would stay again. Clean. Convenient location. Close to restaurants and stores. Good breakfast. Check in was a bit slow. I was the only one in line. Issues logging into wifi, staff was very helpful. (Side note, I rarely give 5 out of 5.)
Stayed 2 nights in Oct 2023

10/10 Excellent

Annika

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was only there for a night, but checking in was easy, the room was great and everything was clean! No complaints (:
Stayed 1 night in Oct 2023

10/10 Excellent

Patricia, Tucker

Stayed 4 nights in Sep 2023

8/10 Good

ivory

Stayed 2 nights in Sep 2023

10/10 Excellent

Merry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel. Close to a number of restaurants and shopping.
Stayed 1 night in Sep 2023

2/10 Terrible

Andrea

Stayed 1 night in Sep 2023
Response from Steve F on 4 Oct 2023
I am sorry that your stay didn't go as you would have expected. The staff typically does an exceptional job of meeting and anticipating guests needs. I am not sure what happened in this case. If you could provide more feedback, we will try to fix any and all issues.

10/10 Excellent

Renae

Stayed 2 nights in Sep 2023

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Steve F on 4 Oct 2023
Thanks for staying with us! I am glad that you enjoyed your stay!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
We did not stay. Gave us the wrong room and it was not clean
Stayed 2 nights in Sep 2023
Response from Steve F on 4 Oct 2023
I am so sorry that we did not have the room for you when you checked in. This rarely happens at the property. I apologize that it happened to you.

8/10 Good

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the walk in shower in our room. Would like to have had a few grab bars in the bathroom.
Stayed 1 night in Sep 2023
Response from Steve F on 4 Oct 2023
Thanks for staying with us. Thank you for your suggestion. We will be doing some updates at the end of the year. Maybe we can add this to the list.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good! Room lamps very cheap!
Stayed 4 nights in Sep 2023

6/10 Okay

Perry

Travelled with partner
Disliked: Property conditions & facilities
The place needs some updating and repair. Stayed other places for less money that were much nicer. Bed needs to be replaced. Not a very restful night. I expected a much better place!👎
Stayed 1 night in Sep 2023

4/10 Poor

Mattie

Travelled with family
Disliked: Cleanliness, staff & service
The room was visibly unclean. I was prepared to do a general wipe down, but this was bad. A 1/2 cup orange juice on nightstand. Toothpaste on bathroom mirror. Tops of desk & tv stand greasy. Dirty carpet. Filthy upholstered chair… unfit to use. This was NOT a cheap room. Also, two front desk employees completely ignored me as I entered the lobby. I was too tired to confront the issues. I won’t return return and will discourage anyone I know.
Stayed 2 nights in Aug 2023