Lobby
Check availability

Reviews of Villa Westend Hotel an der Messe GmbH

4 out of 5
Villa Westend Hotel an der Messe GmbH
Westendstr. 104, Frankfurt, HE

Reviews

8.2

Very good

Rating 10 - Excellent. 51 out of 149 reviews" "
Rating 8 - Good. 67 out of 149 reviews" "
Rating 6 - Okay. 19 out of 149 reviews" "
Rating 4 - Poor. 6 out of 149 reviews" "
Rating 2 - Terrible. 6 out of 149 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

YONGJIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Kiana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious rooms.
Stayed 1 night in Mar 2024

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff great location, not a lot of please to eat at.
Stayed 3 nights in Mar 2024

2/10 Terrible

Kieran

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not Book (Actual hotel nothing like the images)
The actually place looks nothing like the images. Honestly don't book. Also the location listed is incorrect it is not 0.2 miles from the exhibitions its 0.8 miles. Room dusty not clean one of the worst rooms i have stayed in. Booked a double and got a twin.
Stayed 1 night in Jan 2024

10/10 Excellent

Thor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice breakfast and good location.
Stayed 4 nights in Aug 2023

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Very nice friendly and courteous staff Great location
Stayed 1 night in Aug 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Micah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and extremely clean rooms in a great area. Lovely breakfast
Stayed 1 night in Aug 2023

4/10 Poor

Jonathan

Travelled with family and small children
Liked: Cleanliness, amenities
I think this hotel is overpriced. We stay at another hotel in Frankfurt two weeks earlier and it was so much better and it was $100 USD cheaper. One staff member was really unfriendly and the room looked old and smaller than we thought. Overall this hotel is vastly overpriced. Breakfast was really good though and most of the staff was friendly.
Stayed 1 night in Jul 2023
Response from Villa Westend Hotel an der Messe on 27 July 2023
Dear Guest,thank you for your feedback. We're sad to hear that you were not satisfied with your stay in our hotel. As we can't see your reservation in Expedia we kindly ask you to tell us when you've stayed in our hotel and in which room. We are always striving to improve the quality of our house and want to check your case to make things better next time.Thank you in advance.Best regardsVilla Westend Hotel an der Messe

8/10 Good

Jaya

Stayed 3 nights in Jun 2023

10/10 Excellent

Verified traveller

Travelled with family
Fine choice close to Messe
This hotel has some bold interior design choices but it is clean, quiet, centrally located, and has a great breakfast which you can take in a lovely outside spot, weather permitting.Also: super friendly and helpful staff!
Stayed 3 nights in May 2023

4/10 Poor

Ballal

Business traveller
first day dur to over booking thay gave me a room lower grand staf room to stay at least they didnt tellme aorry go and finf some where else fist night room was a one star hotell room swcond day eoom how it was spose to be
Stayed 2 nights in Mar 2023

10/10 Excellent

Tetyana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Queit
Stayed 6 nights in Feb 2023

10/10 Excellent

Aniko

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Gert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and consistently great service the whole week.
Stayed 4 nights in Nov 2021

10/10 Excellent

Benjamin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

Olena

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very interesting design of the room, impressive and extraordinary. The room is very clean, the bathroom is the same as if no one used to live there before me). Good continental breakfast, polite and helpful staff
Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from Guestrelations on 29 Sept 2020
Lieber Gast, für diese phantastische Bewertung bedanken wir uns ganz herzlich!

6/10 Okay

PARVIZ

Business traveller
Liked: Cleanliness, staff & service
Walking distance to Messe, Staff friendly, no restaurant, room just ok.
Stayed 4 nights in Jan 2020
Response from Guest Relations on 28 Jan 2020
Dear guest, thank you for taking your time to rate your stay with us. We do not have a restaurant on the premises but we offer a list and map with restaurants in walking distance for all our guests. We also arrange reservations if requsted.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Guest Relations on 1 Nov 2019
Lieber Gast, herzlichen Dank für diese hervorragende Bewertung!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Guest Relations on 5 July 2019
Vielen Dank für die hervorrangende Bewertung!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet neighborhood. Very convenient to Frankfurt Messe. Also short tram ride to center of town. Staff very friendly and helpful. Only shortcoming is lack of air conditioning but that’s probably relevant only few days a year in frankfurt
Stayed 1 night in Jun 2019
Response from Guest Relations on 2 July 2019
Thank you so much for your friendly and positive comment. Currently we experienced the hottest day ever in June since weather reporting started...

8/10 Good

michaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
Great stay
Stayed 6 nights in Jun 2019
Response from Guest Relations on 2 July 2019
Dear guest, thank you for your very good rating!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay.
People great, Room nice, Bathroom fine, Breakfast good, Price fair, Internet sufficient. Pillows not very good, Few English options on cable.
Stayed 2 nights in Feb 2019
Response from guest relations on 6 Mar 2019
Dear guest, thank a lot foru your very good rating and your friendly comment.

8/10 Good

martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from Guest Relations on 17 Jan 2019
Lieber Gast, vielen Dank für die Gute Bewertung!

6/10 Okay

Thanate

Stayed 1 night in Dec 2018
Response from Guest Relations on 17 Jan 2019
Lieber Gast, vielen Dank, dass Sie sich die Zeit für eine Bewertung genommen haben.

10/10 Excellent

NARIMAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Gästebetreuung on 16 Nov 2018
Vielen Dank für diese ausgezeichnete Bewertung!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and basic but only approx. 5 mins walking distance from Messe. Would stay here again.
Stayed 3 nights in Sep 2018
Response from Guest Relations on 25 Sept 2018
Thanks a lot for your very good rating and friendly comment.

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay. Free underground parking
Very nice & helpful staff.
Stayed 1 night in Aug 2018
Response from Guest Relations on 4 Sept 2018
Dear guest, thanks a lot for this perfect rating.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location near Frankfurt am Main. Walking distance to eateries and supermarket. Parking is a hussle.
Stayed 2 nights in Jul 2018
Response from guest relations on 25 July 2018
Dear guest, thanks for your very good rating. We know that parking in a big city like Frankfurt is always an issue. Therefore we offer parking facilities in our garage to b paid with a fee of 19 € per night. A lot of our guests appreciate this very much.

8/10 Good

Rory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night in Frankfurt
We were only in Frankfurt for one night - we were catching a flight home. The hotel was unassuming from the outside, but the interior was very nice. You did have to climb a flight of stairs to go from the street to reception. The staff was very nice on our arrival and check-in went smoothly. Our only problem was that it was hot in Frankfurt, and there was no air-conditioning in the room. They offered us a couple of fans, which helped a lot. It would have been nice to be able to have had the windows open, but with no screens on the windows we got more bugs then cool air in the evening. Since our flight wasn't until late (9PM) the next day, the staff were again very helpful with allowing us a late check-out and then holding our luggage until late that afternoon. Overall it was a nice hotel with a very nice staff - it just needed air-conditioning or cooler days. They could also use a better ice maker.
Stayed 1 night in Jul 2018
Response from guest relations on 17 July 2018
Dear guest, thanks a lot for this positive feed back. We are glad that you enjoyed your stay so much.

6/10 Okay

Nicola

Liked: Cleanliness, staff & service
Well located near the Messe
Unfortunately the room was smelling like an ashtray.
Stayed 1 night in May 2018
Response from Gästebetreuung on 24 May 2018
Lieber Gast, leider konnten wir Ihren Wunsch nach einem Nichtraucherzimmer nicht erfüllen, denn Sie haben einen Tag vor Anreise das letzte verfügbare Zimmer gebucht. Wir bemühen uns immer, die unverbindlichen Kundenwünsche zu erfüllen. Dies ist jedoch außerordentlich schwierig, wenn das Haus, wie in Ihrem Fall, komplett ausgebucht ist.

10/10 Excellent

matt, perth, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value!
Was perfect location for a business meeting. Easy 15 minute walk to main train station
Stayed 1 night in Feb 2018
Response from guest relations on 27 Feb 2018
Dear guest, thank you so much for your perfect rating and your nice comment. We appreciate it very much!

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from guest relations on 31 Jan 2018
Dear guest, thank you for your rating!

8/10 Good

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, weird decor.
The hotel is a great value for the size of the room and the location. The decor is a bit weird (our room had a Balinese meets old Europe decor) but the rooms is generous in size, has a great shower and the hotel is perfectly located. Breakfast as good and the staff is very friendly and helpful.
Stayed 1 night in Sep 2017
Response from Claudia on 4 Oct 2017
Dear guest, one of our very specific attributes is the individual theme decoration of our spacious guest rooms. Some of them are decorated in style of foreign countries like Thailand and India or foreign continents like Africa. A lot of our repeating guests love these rooms because they are really somethin special.

2/10 Terrible

lauren , los angeles, ca

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here!!!
Awful experience from top to bottom. Upon entering the hotel the smell was awful! Reeked of smoke and something else that I can't put my finger on. The staff was rude. When you enter the hotel there is a flight of stairs. I carried my 2 suitcases up about 3/4th of the way before anyone offered to help. PS- the staff member watched me carry the bags too. I should have left based on the smell and the service, but I checked in anyhow. Here is where it gets ugly. The room looked completely ridiculous and NOTHING like what they post on Expedia. See pics. So we have the smell, the service, and the room. I decide I need to suck it up and deal. Then I get into the shower (the only attractive part of the hotel), soap up, and go to rinse. The water is hot as hell. I turn the faucet to cool it down and it gets hotter. I don't know what the Germans do to their water but it was scalding!!! I had to get out rub off the soap with a towel and called the front desk. 45 minutes of them looking in the bathroom, checking the basement, etc ... all while I'm in a robe. They inform me the earliest they can fix it is tomorrow afternoon. I start calling around to make other arrangements. Then they call and offer to change my room. By now I have zero trust in this hotel. Rude, misrepresented themselves online ... not a 4 star experience in my eyes. I told them I was leaving and the service went downhill from there. I left with no other booking. That's how bad it was!
Does that look like what's posted on Expedia? And the black girl gets the Africa room???
Response from guest relations on 9 May 2017
Dear guest, as we are already in direct contact with you we refrain from answering your comment in detail. But as you can see from most other comments our guests are always very happy with their stay with us and many of them return to our hotel when visiting Frankfurt.

10/10 Excellent

M G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast, nice clean hotel with interesting room decor and a pleasant 5 minute walk to Frankfurt Messe. Staff helpful and friendly. Would definitely book again.
Response from Claudia on 9 May 2017
Dear guest, thanks a lot for your excellent rating and your nice comment. Yes, our location is definitely close to the Frankfurt Messe but also very quiet. We are very proud of our staff, which always receives high scores for friendliness and helpfulness.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Old Gator, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
What have Germans got against air conditioning?
First off, this really is a lovely medium to small sized hotel, set on a leafy, quiet street right near the Frankfurt "Messe" (Trade Fair), natural history museum, two U-bahn lines and several trolley lines. They feature a very good spread of cooked and cold breakfast entrees, cereal, fruit, scrumptious crusty, grainy breads, cereals, and excellent coffee (this is a real sticking point with me). The rooms are comfortable, clean, modern and well lit. If you like The Cozy, this hotel fits the description. The staff is relentlessly pleasant, helpful and eager to please. Here are my caveats, one of which is a cultural thing: there's no air conditioning nor even a ceiling fan. As a matter of fact, there were no ventilation grids in the upper walls or ceilings. The days were warm and the room stuffy.This kind of thing is an issue throughout Europe, of course, but after a while it gets pretty old for a traveling American. I did ask for and was cheerfully provided with an oscillating desk fan that made the room much more comfortable, though. The other caveat: only one accessible electric outlet in the room, another between the bedroom and bathroom (and a shaver outlet next to the hair blower in the bathroom). I had to plug my fan into the passageway outlet and stand it on a chair facing my bed for the desired effect. The other outlet is by the night table on the right side of the bed (no outlet on the left). I could charge my phone or run my laptop but not both at once.
Response from Claudia Schiese on 19 July 2016
Dear guest, thank you for your rating and your nice and very personal comment. We are glad that you liked your stay and that you enjoyed the friendliness of our service crew. Just one remark: we do have rooms with a/c, just ask for them the next time you will come and stay with us. They are facing the quite street in front of our hotel to the south side.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Furniture a bit worn - but clean and comfortable. Extremely good value.

8/10 Good

Dick, Stockholm

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel close by Messe Frankfurt
Nice and clean hotel close to Messe Frankfurt. Good breakfast and helpful staff. Would definitely consider staying there again.

8/10 Good

Ray, MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for one night stay
Great business stay a colleague recommended. Nice hotel and nothing negative to report. Only there for a short stay, but perfect for our needs. Would stay here again if ever in the area.
Response from Claudia on 31 Oct 2015
Dear guest, thank you for your nice comment. We are glad to hear that you liked your stay with us. Come and visit us again! Your team from Hotel an der Messe

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Good view, air condition doesn't work
This hotel seems have a bit of history, although the decoration inside the room is beautiful, it doesn't seems "warm", but rather "cold". Besides, air conditioning doesn't work, toilet seems too big with emptiness. Underground parking is a bit awk too. However, the restaurant view is phenomenal, good service and good breakfast. Price is reasonable, worth the money.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Adequate if you need a place to stay. not more
business stay. hotel adequate, but little more. staff friendly. old hotel and rooms. small and not very comfortable. no restaurant or bar in hotel or anywhere close. temperature in rooms difficult to keep at comfortable level. windows literally let water in the room when it rain as they open up from the roof.

8/10 Good

mahsa, Milwaukee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice personnel, great breakfast, good neighborhood
Hotel personnel are super nice. The breakfast is excellent. The only cons were no air condition in some rooms. The location is nice, very close to conference centers. For a business trip it is perfect since you can get the subway and get anywhere you want.

8/10 Good

Debbie, Indiana

Liked: Cleanliness, staff & service
Great location for trade shows at the Messe
The room was nice, good size, quiet and very clean. The hotel staff was very friendly. The only down side was no air conditioning, making it a little difficult to sleep on the warmer evenings. Other than that it was a great place to stay.

10/10 Excellent

annaliese, dallas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is definitely an older hotel, we stayed in two rooms and one of them didn't have air conditioning, but other than that the hotel is great. We unexpectedly had to get another room because of issues with my mom's flight, and the concierge set her up with a very classy room on the same floor (this one did have AC). Everyone was super nice, and the breakfast in the morning was great. The hotel was located within a very short walking distance of the train, and the neighborhood was nice.