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Reviews of Hilton Garden Inn Frankfurt Airport

Hilton Garden Inn Frankfurt Airport
The Squaire, Am Flughafen, Frankfurt

Reviews

8.8

Excellent

Rating 10 - Excellent. 1111 out of 1877 reviews" "
Rating 8 - Good. 497 out of 1877 reviews" "
Rating 6 - Okay. 160 out of 1877 reviews" "
Rating 4 - Poor. 62 out of 1877 reviews" "
Rating 2 - Terrible. 47 out of 1877 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Benjamin, Virgina Beach

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be back.
Stayed 1 night in May 2024

10/10 Excellent

Rolf, Albuquerque

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Scott, Salt Lake City

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Rooms are small but adequate and it is very convenient if you have a morning flight from FRA.
Stayed 1 night in May 2024
Response from Hilton Garden Inn Frankfurt Airport on 3 May 2024
Dear Scott, thank you very much for taking the time to share your personal feedback about your recent stay at Hilton Garden Inn Frankfurt Airport with us. We are delighted to receive your generous review and happy to know, that you enjoyed your time with us and especially our location. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Ruth

Liked: Amenities
I was a little upset and disappointed when I checked the hotel website and found that my room was 40€ less than you charged me …
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Frankfurt Airport on 2 May 2024
Dear Ruth, thank you very much for taking the time to share your personal feedback about your recent stay at Hilton Garden Inn Frankfurt Airport with us. We are delighted to receive your positive review and happy to know, that you enjoyed your time with us. Thank you as well for your constructive feedback the hotel pricing. As is typical for the hotel and tourism industry, our room rates are managed flexibly depending on occupancy and demand. By booking a rate, you accept the price offered at that time. Depending on occupancy, it is possible that prices may become cheaper at short notice in order to sell rooms, but as a recommendation it is usually cheaper to book early. We look forward to having you with us again in the near future.Kind Regards, Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Joan

Excellent hotel that is relatively close to the Airport. The staff was wonderfully helpful and the room was clean and quiet.
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Frankfurt Airport on 29 Apr 2024
Dear Joan, thank you very much for taking the time to share your personal feedback about your recent stay at Hilton Garden Inn Frankfurt Airport with us. We are delighted to receive your generous review and happy to know, that you enjoyed your time with us, especially our convenient location, our comfortable rooms as well as the service of our staff. Your amazing feedback is greatly appreciated. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Luis

Travelled with partner
Liked: Staff & service, property conditions & facilities
I alway stay in this hotel the day before flying back home. This hotel is outstanding.
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Frankfurt Airport on 29 Apr 2024
Dear Luis, thank you very much for taking the time to share your personal feedback about your recent stay at Hilton Garden Inn Frankfurt Airport with us. We are delighted to receive your generous review and are pleased to know that you always enjoy your time with us. Your kind words are greatly appreciated. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Benjamin, Virgina Beach

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be back.
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Frankfurt Airport on 29 Apr 2024
Dear Benjamin, thank you very much for taking the time to share your personal feedback about your recent stay at Hilton Garden Inn Frankfurt Airport with us. We are delighted to receive your generous review and happy to know, that you enjoyed your time with us. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

4/10 Poor

Aileen

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We were not able to context to wifi being at the end of the hall, and in the morning we had no cold water so we were unable to shower. Loved the location but will try one of the other hotels next time.
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Frankfurt Airport on 29 Apr 2024
Dear Aileen, thank you for taking the time to share your personal feedback about your stay at Hilton Garden Inn Frankfurt Airport with us. We greatly appreciate your review and constructive feedback! First of all we are happy to know that you enjoyed our convenient location. However, we are sorry to read that you had difficulties connecting to the WiFi and that you did not have cold water in the morning. Kindly let our staff know if anything is not up to your satisfaction. Our technical team is on site 24/7 and can support with water temperatures as well as with the WiFi. On behalf of the entire team, I would like to apologize for the inconvenience you have experienced. We hope that we will get another chance to welcome you again as our guest in the future to offer you a far better stay during your next visit. Yours sincerely, Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Ursula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely recommend
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Frankfurt Airport on 24 Apr 2024
Dear Ursula, thank you very much for taking the time to share your personal feedback about your recent stay at Hilton Garden Inn Frankfurt Airport with us. We are delighted to receive your generous review and happy to know, that you enjoyed your time with us. Your recommendation is highly appreciated. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Dermot, Waco

Liked: Cleanliness, property conditions & facilities
Hotel is very clean. Staff efficient and friendly. The bar and restaurant area is limited but ok. Several other restaurants available within 5min walk
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Frankfurt Airport on 24 Apr 2024
Dear Dermot, thank you very much for taking the time to share your personal feedback about your recent stay at Hilton Garden Inn Frankfurt Airport with us. We are delighted to receive your generous review and happy to know, that you enjoyed your time with us. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Olena, Fairport

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient, comfortable and corteous.
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Frankfurt Airport on 23 Apr 2024
Dear Olena, thank you very much for taking the time to share your personal feedback about your recent stay at Hilton Garden Inn Frankfurt Airport with us. We are delighted to receive your generous review and happy to know, that you enjoyed your time with us. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Wendell L

Liked: Cleanliness, staff & service, property conditions & facilities
Was an amazing breakfast
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Frankfurt Airport on 22 Apr 2024
Dear Wendell L, thank you very much for taking the time to share your personal feedback about your recent stay at Hilton Garden Inn Frankfurt Airport with us. We are delighted to receive your generous review and happy to know, that you enjoyed your time with us and especially our breakfast. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Laura

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here on our flights out from Frankfurt. Friendly and convenient.
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Frankfurt Airport on 22 Apr 2024
Dear Laura,thank you very much for taking the time to share your personal feedback about your recent stay at Hilton Garden Inn Frankfurt Airport with us. We are delighted to receive your generous review and happy to know, that you enjoyed your time with us and especially our convenient location. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

8/10 Good

Bernhard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this hotel many times over the years when traveling out of Frankfurt Airport. The convenience and cleanliness cannot be beat. However, this time, there was a peculiar linoleum-type smell in the room. I was too tired to ask for a new room (my fault) and told the staff at checkout time the next morning. They told me that I should have said something, which I should have. Breakfast was good. Sleep was restorative, and I left with a smile. Hopefully I will be back soon.
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Frankfurt Airport on 22 Apr 2024
Dear Bernhard, thank you for your time to give us a rating and sharing your experience with us. We are delighted that you have stayed with us several times already and that you have chosen us again. We very much appreciate your positive review. However, we are sorry to read that you had a problem with your room this time. We hope that you will be our guest again soon and that we will be able to offer you a perfect and smooth stay again. On behalf of the team, I would like to apologize for the inconvenience caused to you. Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

can

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an excellent hotel and the best deal near the terminal. I tried Sheraton and Marriott, not worth their extreme prices and the quality is inconsistent.
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Frankfurt Airport on 22 Apr 2024
Dear can, thank you very much for taking the time to share your personal feedback about your recent stay at Hilton Garden Inn Frankfurt Airport with us. We are delighted to receive your generous review and happy to know, that you enjoyed your time with us and especially our location. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Paul, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed for 10 hours but it was wonderful.
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Frankfurt Airport on 22 Apr 2024
Dear Paul, thank you very much for taking the time to share your personal feedback about your recent stay at Hilton Garden Inn Frankfurt Airport with us. We are delighted to receive your generous review and happy to know, that you enjoyed your time with us. We look forward to having you with us again in the near future.Kind Regards,Simona G.Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Frankfurt Airport on 22 Apr 2024
Dear Walter, thank you very much for taking the time to review your stay at Hilton Garden Inn Frankfurt Airport. We are delighted to receive your generous 5-star rating and happy to know, that you enjoyed your time with us. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower/bathroom was really impressive.
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Frankfurt Airport on 22 Apr 2024
Dear Angel, thank you very much for taking the time to share your personal feedback about your recent stay at Hilton Garden Inn Frankfurt Airport with us. We are delighted to receive your generous review and happy to know, that you enjoyed your time with us. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Edith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here prior to flying home to the States. Convenient for the long distance trains at the Fernbahnhof, Paulaner restaurant for my final schnitzel and supplies and quick bites available at Rewe and drug store nearby. It’s a quick walk to Terminal 1 to catch a Lufthansa flight.
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Frankfurt Airport on 16 Apr 2024
Dear Edith, thank you very much for taking the time to share your personal feedback about your recent stay at Hilton Garden Inn Frankfurt Airport with us. We are delighted to receive your generous review and happy to know, that you enjoyed your time with us and especially our convenient location at Frankfurt Airport. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and modern. The bathroom was large with a great tub. Everything was very clean and quiet. Had everything i needed
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Frankfurt Airport on 15 Apr 2024
Dear Beth, thank you very much for taking the time to share your personal feedback about your recent stay at Hilton Garden Inn Frankfurt Airport with us. We are delighted to receive your generous review and happy to know, that you enjoyed your time with us, especially our clean and quiet rooms. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Well, Pinecrest

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone that came in contact with hotel guests was outstanding in terms of service and attitude, exemplar! With Hilton Honors I have never felt more taken care of. I wish it’s like that in all Hilton Honors hotels.
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Frankfurt Airport on 12 Apr 2024
Dear Well, thank you very much for choosing our Hotel for your stay and for taking the time to share your personal feedback with us. We are delighted to receive your generous review and happy to know, that you enjoyed your time with us, especially the service of our staff. Your kind feedback is greatly appreciated and will be gladly passed on to our Team. We look forward to having you with us again as our valued guest in the near future.Have a great weekend ahead! Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

8/10 Good

Rami

Business traveller
Liked: Cleanliness, staff & service, amenities
OK
Stayed 2 nights in Apr 2024
Response from Hilton Garden Inn Frankfurt Airport on 12 Apr 2024
Dear Rami, thank you very much for taking the time to review your stay at Hilton Garden Inn Frankfurt Airport. We are delighted to receive your positive rating and happy to know, that you enjoyed your time with us. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Mary Linn

Stayed 2 nights in Apr 2024
Response from Hilton Garden Inn Frankfurt Airport on 30 Apr 2024
Dear Mary Linn, thank you very much for taking the time to review your stay at Hilton Garden Inn Frankfurt Airport. We are delighted to receive your generous 5-star rating and happy to know, that you enjoyed your time with us. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Jesse

Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Frankfurt Airport on 29 Apr 2024
Dear Jesse, thank you very much for taking the time to review your stay at Hilton Garden Inn Frankfurt Airport. We are delighted to receive your generous 5-star rating and happy to know, that you enjoyed your time with us. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Peter, Wesley Chapel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the room and accommodations. New to me: a grocery store in an airport!!! SHOCK & AWE! Phenomenal airport with a wonderful hotelier. Nothing to be inproved. Everything was fantastic!
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Frankfurt Airport on 5 Apr 2024
Dear Peter, thank you very much for taking the time to share your personal feedback about your recent stay at Hilton Garden Inn Frankfurt Airport with us. We are delighted to receive your generous review and happy to know, that you enjoyed your time with us and especially our rooms and accommodations. Your kind comment is very much appreciated. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Brooke

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very quick and polite check-in. We needed to return our rental car and were provided with directions and offered help with taking our bags to our room so that we could get on with the car retirn task. Very helpful and professional.
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Frankfurt Airport on 4 Apr 2024
Dear Brooke, thank you very much for taking the time to share your personal feedback about your recent stay at Hilton Garden Inn Frankfurt Airport with us. We are delighted to receive your generous review and happy to know, that you were satisfied with the service of our staff and enjoyed your time with us. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Martin, PEACHTREE CITY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for arriving by train the night before an early morning flight. Clean and very quiet.
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Frankfurt Airport on 2 Apr 2024
Dear Martin, thank you very much for taking the time to share your personal feedback about your recent stay at Hilton Garden Inn Frankfurt Airport with us. We are delighted to receive your generous review and happy to know, that you enjoyed your time with us, especially our convenient location as well as the tranquility and cleanliness of our hotel. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Ireneusz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Frankfurt Airport on 2 Apr 2024
Dear Ireneusz, thank you very much for taking the time to review your stay at Hilton Garden Inn Frankfurt Airport. We are delighted to receive your generous 5-star rating and happy to know, that you enjoyed your time with us. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Maximo, Miami

Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Frankfurt Airport on 16 Apr 2024
Dear Maximo, thank you very much for taking the time to review your stay at Hilton Garden Inn Frankfurt Airport. We are delighted to receive your generous 5-star rating and happy to know, that you enjoyed your time with us. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Berta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for my next connection flight .
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Frankfurt Airport on 2 Apr 2024
Dear Berta, thank you very much for taking the time to share your personal feedback about your recent stay at Hilton Garden Inn Frankfurt Airport with us. We are delighted to receive your generous review and happy to know, that you enjoyed your time with us, especially our convenient location. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very well located and is an indoor walk to the airport train station and the airport terminal. The one issue is that signage pointing to the hotel from the station is very poor. I arrived late in the evening on the train and had to walk the full length of the mall twice to find it. (Hint: it is right next to the main Hilton Hotel!)
Stayed 1 night in Feb 2024
Response from Hilton Garden Inn Frankfurt Airport on 25 Mar 2024
Dear David, thank you very much for taking the time to share your personal feedback about your recent stay at Hilton Garden Inn Frankfurt Airport with us. We are delighted to receive your positive review and happy to know, that you enjoyed your time with us and especially our convenient location. We are very sorry that you initially had difficulty finding our hotel. Unfortunately, we cannot directly influence the signage at the airport, as the area belongs to the airport. However, please be assured that we are in discussions with those responsible to improve our signage in the future. We look forward to having you with us again in the near future.Kind Regards, Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Yvan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice fitness center. Hotel, train and airport all at the same place for a reasonable price!
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Frankfurt Airport on 20 Mar 2024
Dear Yvan, thank you very much for taking the time to share your personal feedback about your recent stay at Hilton Garden Inn Frankfurt Airport with us. We are delighted to receive your generous review and happy to know, that you enjoyed your time with us and especially our location as well as our fitness center. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Daniel, Saint Louis

Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Frankfurt Airport on 7 Apr 2024
Dear Daniel, thank you very much for taking the time to review your stay at Hilton Garden Inn Frankfurt Airport. We are delighted to receive your generous 5-star rating and happy to know, that you enjoyed your time with us. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Nayumi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Frankfurt Airport on 18 Mar 2024
Dear Nayumi, thank you very much for taking the time to review your stay at Hilton Garden Inn Frankfurt Airport. We are delighted to receive your generous 5-star rating and happy to know, that you enjoyed your time with us. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Sherry, Santa Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the convenience of this hotel, right at the airport. The checkin was easy, the rooms clean, very cozy bed and yummy breakfast. Nothing not to like!!!
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Frankfurt Airport on 14 Mar 2024
Dear Sherry, thank you very much for taking the time to share your personal feedback about your recent stay at Hilton Garden Inn Frankfurt Airport with us. We are delighted to receive your generous review and happy to know, that you enjoyed your time with us, especially our location as well as our rooms and breakfast. We look forward to having you with us again in the near future.Wishing you a lovely day!Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

YING-LIANG

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hilton Garden Inn Frankfurt Airport on 14 Mar 2024
Dear YING-LIANG, thank you very much for taking the time to review your stay at Hilton Garden Inn Frankfurt Airport. We are delighted to receive your generous 5-star rating and happy to know, that you enjoyed your time with us. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

8/10 Good

Emerson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Missing USB outlets
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Frankfurt Airport on 8 Mar 2024
Dear Emerson, Thank you for taking the time to share your personal feedback on your recent stay at the Hilton Garden Inn Frankfurt Airport. We really appreciate your positive review and are glad to know that you enjoyed your stay with us. We would also like to thank you for your constructive feedback regarding the USB outlets. Indeed, you can charge devices on the alarm clock next to the bed via USB plug. However, your feedback is of course well noted and we will work on improvements for the future. We look forward to welcoming you back in the near future.Kind regards and have a nice weekend, Simona G. Hilton Garden Inn Frankfurt Airport

8/10 Good

Gabrielle, Louisville

Travelled with partner
Liked: Amenities, property conditions & facilities
Great place to overnight at the airport. 10-15 min walk to the terminal
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Frankfurt Airport on 7 Mar 2024
Dear Gabrielle, thank you very much for taking the time to share your personal feedback about your recent stay at Hilton Garden Inn Frankfurt Airport with us. We are delighted to receive your positive review and happy to know, that you enjoyed your time with us and especially our location. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

2/10 Terrible

Oscar

Stayed 1 night in Feb 2024
Response from Hilton Garden Inn Frankfurt Airport on 26 Mar 2024
Dear Oscar, Thank you for reviewing your stay with us, I am sorry to see that you did not enjoy your experience at our property. For any inconvenience experienced I would like to apologize on behalf of my entire team.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

8/10 Good

Tommer, Palo Alto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an overnight connection at this hotel. It was modest but sufficient. A bit confusion as there are two Hilton properties right next to each other.
Stayed 1 night in Feb 2024
Response from Hilton Garden Inn Frankfurt Airport on 3 Mar 2024
Dear Tommer, thank you very much for taking the time to share your personal feedback about your recent stay at Hilton Garden Inn Frankfurt Airport with us. We are delighted to receive your positive review as well as your constructive feedback and happy to know, that you enjoyed your time with us. We look forward to having you with us again in the near future.Kind Regards and happy Sunday, Simona G. Hilton Garden Inn Frankfurt Airport

4/10 Poor

David

Business traveller, Travelled with partner
Liked: Staff & service
Uncomfortable beds, disappointing for Hilton GI
Stayed 1 night in Feb 2024
Response from Hilton Garden Inn Frankfurt Airport on 3 Mar 2024
Dear David, Thank you for taking the time to review your stay with us. I am sorry to read that you did not enjoy your experience at our property. Please be assured that I will forward your feedback to our concerned Management Team. For any inconvenience experienced I would like to apologize on behalf of my entire team.Kind Regards,Simona G.Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for a short stay at Frankfurt Airport
Stayed 1 night in Feb 2024
Response from Hilton Garden Inn Frankfurt Airport on 28 Feb 2024
Dear Paul, thank you very much for taking the time to review your stay at Hilton Garden Inn Frankfurt Airport. We are delighted to receive your generous 5-star rating and happy to know, that you enjoyed your time with us, especially our convenient location. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked being in close proximity of the Frankfurt airport.
Stayed 1 night in Feb 2024
Response from Hilton Garden Inn Frankfurt Airport on 27 Feb 2024
Dear Joan, thank you very much for taking the time to share your personal feedback about your recent stay at Hilton Garden Inn Frankfurt Airport with us. We are delighted to receive your generous review and happy to know, that you enjoyed your time with us, especially our location. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

4/10 Poor

Katheryn

Stayed 1 night in Feb 2024
Response from Hilton Garden Inn Frankfurt Airport on 21 Mar 2024
Dear Katheryn, Thank you for reviewing your stay with us, I am sorry to read that you did not enjoy your experience at our property. For any inconvenience experienced I would like to apologize on behalf of my entire team. If you would like to give us any more details on how we can make your stay better in the future, we would be delighted to receive your feedback via E-Mail. Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

SOPHEAP

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hilton Garden Inn Frankfurt Airport on 22 Feb 2024
Dear SOPHEAP, thank you very much for taking the time to review your stay at Hilton Garden Inn Frankfurt Airport. We are delighted to receive your generous 5-star rating and happy to know, that you enjoyed your time with us. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

8/10 Good

Mary

Travelled with group
Liked: Amenities
The property was great and the staff was friendly. The only problem was that I selected two rooms through expedia with breakfast included, but the hotel only showed one. Since I booked through expedia, they weren't able to remedy the problem and we had to pay around $30 per person for breakfast in the morning for the second room. Things I did appreciate: friendly staff, clean rooms, delicious breakfast.
Stayed 1 night in Feb 2024
Response from Hilton Garden Inn Frankfurt Airport on 19 Feb 2024
Dear Mary, thank you very much for taking the time to review your stay at Hilton Garden Inn Frankfurt Airport. We are delighted to receive your positive rating and happy to know, that you enjoyed your time with us. Thank you as well for your constructive feedback. I am sorry to read that we couldn't find your second booking at first. I checked again with a colleague from our Front Desk Team and we can confirm that you made two bookings including breakfast. In your booking, we didn't see any more payment made (besides the tourism tax), so I assume that you already got reimbursed. If that's not the case, please send me a short E-Mail (hands to Simona Grimm), so we can arrange everything correctly. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

8/10 Good

Aleksandar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hilton Garden Inn Frankfurt Airport on 19 Feb 2024
Dear Aleksandar, thank you very much for taking the time to review your stay at Hilton Garden Inn Frankfurt Airport. We are delighted to receive your positive rating and happy to know, that you enjoyed your time with us. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

10/10 Excellent

Yelena, Livingston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hilton Garden Inn Frankfurt Airport on 12 Feb 2024
Dear Yelena, thank you very much for taking the time to review your stay at Hilton Garden Inn Frankfurt Airport. We are delighted to receive your generous 5-star rating and happy to know, that you enjoyed your time with us. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

8/10 Good

Susie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hilton Garden Inn Frankfurt Airport on 12 Feb 2024
Dear Susie, thank you very much for taking the time to review your stay at Hilton Garden Inn Frankfurt Airport. We are delighted to receive your positive rating and happy to know, that you enjoyed your time with us. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport

8/10 Good

Tara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were comfy. Great location in the airport. Staff was super friendly. Depending on what room you stay in it can be a tad cramped. Overall a great place to stay when you fly in or out of Frankfurt airport
Stayed 1 night in Feb 2024
Response from Hilton Garden Inn Frankfurt Airport on 12 Feb 2024
Dear Tara, thank you very much for taking the time to share your personal feedback about your recent stay at Hilton Garden Inn Frankfurt Airport with us. We are delighted to receive your positive review and happy to know, that you enjoyed your time with us, especially our comfortable beds as well as the service of our staff. Your rating and your feedback are highly appreciated. We look forward to having you with us again in the near future.Kind Regards,Simona G. Hilton Garden Inn Frankfurt Airport