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Reviews of Avid Hotels Fort Worth Fossil Creek, an IHG Hotel

2.5 out of 5
Avid Hotels Fort Worth Fossil Creek, an IHG Hotel
6225 Sandshell Drive, Fort Worth, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 207 out of 308 reviews" "
Rating 8 - Good. 56 out of 308 reviews" "
Rating 6 - Okay. 18 out of 308 reviews" "
Rating 4 - Poor. 6 out of 308 reviews" "
Rating 2 - Terrible. 21 out of 308 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in May 2024

2/10 Terrible

Kelsey

Travelled with family
Disliked: Staff & service
We had reservations for a 2 night stay. Due to significant travel issues, we were unable to make it on night 1. We tried to call the hotel several times that evening to inform them and nobody answered the phone. When we showed up to check in for day 2 they told us that we were a “No Show” since we didn’t check in the previous night and they gave our room away. Still fighting for a refund.
Stayed 2 nights in May 2024

10/10 Excellent

Kyle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, would definitely book again!
Stayed 2 nights in May 2024

10/10 Excellent

chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 3 nights in May 2024

10/10 Excellent

Rosa

Stayed 2 nights in Apr 2024

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Apr 2024

10/10 Excellent

Jose Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean rooms
Stayed 2 nights in Apr 2024

10/10 Excellent

Evgenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is only a couble of years old, so everything seems nice. The staff was friendly and helpful. I love the modern look, so happy they don't have nasty carpets the old hotels have. There were no dressers, only small side tables and nooks, which isn't a big deal for a short stay.
Stayed 4 nights in Mar 2024

10/10 Excellent

Willis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is new and very nice! Spotless!!! Between the fresh ground coffee available 24 hours a day and the healthy breakfast options… we were pleasantly surprised!!! We will be back every time we are in the Fort Worth area!!!
Stayed 3 nights in Apr 2024

10/10 Excellent

Margarita

Travelled with family and small children
Very comfy beds
Stayed 2 nights in Apr 2024

10/10 Excellent

Marcus, Fort Worth

Stayed 1 night in Apr 2024

6/10 Okay

Kia, New Brighton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very thin walls. You can hear your neighbor's. Breakfast is limited.
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Kia,While we thank you for being our guest, we are sorry our accommodations and breakfast didn't meet your expectations. We are constantly working to improve and will be sure to share your comments with our team. It would be an honor to welcome you back and impress you with our improvements.

10/10 Excellent

Guillermo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful!!
Stayed 1 night in Mar 2024
Response from General Manager on 22 Mar 2024
Dear Guillermo,We're thrilled to hear that you had a wonderful stay with us overall and we trust that everything was in order for your visit. Thank you, and we hope to see you again soon!

10/10 Excellent

karim

Stayed 3 nights in Dec 2023

10/10 Excellent

Pat

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean all around and smelled great walking in the lobby and on the floors
Stayed 1 night in Feb 2024
Response from General Manager on 27 Feb 2024
Dear Pat,It's always a pleasure hearing from our guests. We're glad our attention to cleanliness impressed you, and we hope to see you again soon.

10/10 Excellent

macario

Stayed 1 night in Jan 2024
Response from Vilma on 13 Feb 2024
Thank you for your feedback.! we hope to see you again.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will recommend this hotel to anyone that wants to feel like they are in a hotel in Europe cuz that is the vibe I have from the moment I walk in the building to the time I saw my room. I was very happy and satisfied from that very moment.
Stayed 3 nights in Feb 2024
Response from General Manager on 7 Feb 2024
Dear Anna,Thank you! There's no greater compliment than knowing a guest enjoyed their stay so much that they will be recommending us to others. We truly appreciate receiving your lovely review and look forward to welcoming you back to avid hotels Fort Worth - Fossil Creek, an IHG hotel for another memorable stay.

8/10 Good

Chris

Stayed 4 nights in Jan 2024
Response from Vilma on 13 Feb 2024
We are sorry your stay was not up to your expectations. We apologize for any inconvenience. we will do our best to accommodate your needs on your next stay.

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Vilma on 13 Feb 2024
Thank you for sharing your feedback!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Vilma on 13 Feb 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay with us.! we hope to see you again.

6/10 Okay

Oba

Decent stay for the money. The breakfast they provide in the morning was nice, and there are several good restaurants around the hotel. The hotel itself is pretty conveniently located. I would stay again.
Stayed 3 nights in Dec 2023
Response from General Manager on 16 Jan 2024
Dear Oba, Thanks for your feedback! We're glad you found value in your stay, enjoyed the breakfast, and appreciated our convenient location. We are looking forward to hosting you again for an even better stay.

6/10 Okay

Clarissa

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Vilma on 12 Feb 2024
“Thank you so much for taking the time to leave us feedback.” Vilma TrevinoGeneral Manager Avid Hotel Ft. Worth-Fossil Creek6225 Sandshell Dr.Fort Worth, Texas, 76137817-232-8402

10/10 Excellent

Sara Elena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was super clean and convenient to get on the interstate. Lots of dining options within walking or short drive distance. The 24 hour coffee available was the best! Only complaint was the lack of a closet or drawers to put away our clothes.
Stayed 4 nights in Dec 2023
Response from General Manager on 12 Jan 2024
Dear Sara,Thank you for choosing avid hotels Fort Worth - Fossil Creek, an IHG hotel, and for taking the time to share your lovely, five-star review. We are delighted you found so much to enjoy about your stay including our clean accommodations and great location. It would be an honor to welcome you back on future trips to the area.

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & well kept
The hotel was clean and well maintained. The only minor concern I had was the grab and go breakfast because it was limited however their coffee machine was great.
Stayed 5 nights in Dec 2023
Response from General Manager on 12 Jan 2024
Dear Patricia,Thank you for choosing our hotel for your recent visit to Fort Worth. We're glad you enjoyed your stay with us and our clean, well-kept accommodations and delicious coffee. Your comments are important to us, and we'll use them as we continuously work to improve our breakfast selections. It would be our pleasure to host you again at avid hotels Fort Worth - Fossil Creek, an IHG hotel, so come back soon.

2/10 Terrible

Jewell Lee

Disliked: Cleanliness, amenities, property conditions & facilities
There was an overwhelming sewage smell throughout the lobby and especially bad in the elevator and on the 2nd floor. There was a contractor on site that showed me pictures of uncapped sewage/septic pipes as well as pipes with holes. The smell was horrible, it upset my stomach, ruined my appetite and essentially made my stay unpleasant to say the least. Sewage is an airborne contaminant and the building should have been closed and ventilated. This was the worst stay I've had in any hotel ever. I feel like the city of Fort worth should inspect the plumbing to insure that it meets code. I could not be more disappointed.
Stayed 4 nights in Dec 2023
Response from General Manager on 28 Dec 2023
Dear Jewell,The issues you raise are important to us. Please accept our apologies for any concerns about odor. We'll look into your comments further, and we'd appreciate the chance to provide you with more suitable accommodations.

10/10 Excellent

Dianna

Stayed 1 night in Dec 2023
Response from Vilma on 13 Feb 2024
Thank you for your awesome feedback.

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice. Breakfast awesome. Even offered to get me food early when I had a very early flight and food was not out yet. Place was clean. Smelled good. Loved it.
Stayed 3 nights in Dec 2023
Response from General Manager on 19 Dec 2023
Dear Ronnie,Thanks so much for your glowing review of avid hotels Fort Worth - Fossil Creek, an IHG hotel. We're delighted to hear you enjoyed our excellent staff, breakfast, and high standards of cleanliness. Come back and see us anytime!

10/10 Excellent

kelcie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Vilma on 13 Feb 2024
Thank you for your spectacular feedback. we hope to see you again..

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice
Check in was flawless, attendant was polite. Lobby clean
Stayed 1 night in Dec 2023
Response from General Manager on 17 Dec 2023
Dear Wendy,We were happy to provide you with clean, welcoming accommodations, and we're glad you enjoyed your visit. The next time you're in the area, please come see us again at avid hotels Fort Worth - Fossil Creek, an IHG hotel!

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Dec 2023
Response from General Manager on 15 Dec 2023
Dear Daniel,We're delighted you enjoyed your stay at avid hotels Fort Worth - Fossil Creek, an IHG hotel! Thank you for your kind words. Please come see us again soon.

10/10 Excellent

Lynay

Stayed 2 nights in Dec 2023
Response from Vilma on 13 Feb 2024
Thank you for staying with us. we appreciate your feedback.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Vilma on 13 Feb 2024
Awesome feedback we hope to see you again thank you for staying with us.

10/10 Excellent

Marq

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
100 percent satisfied
Stayed 3 nights in Oct 2023
Response from General Manager on 7 Dec 2023
Dear Marq,It's so good to hear you had a great experience at avid hotels Fort Worth - Fossil Creek, an IHG hotel. Your kind words and perfect rating made our day, and we look forward to welcoming you back soon for another fantastic time.

10/10 Excellent

Linda, Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here 3 times. Always very clean and comfortable. Nothing fancy - just a comfortable bed and clean bathroom - great walk-in shower.
Stayed 1 night in Nov 2023
Response from General Manager on 5 Dec 2023
Dear Linda,Thank you for returning to avid hotels Fort Worth - Fossil Creek, an IHG hotel. You can always depend on our hotel for clean and comfortable accommodations. We'll see you again next time!

8/10 Good

Anne Helene

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean and the staff were friendly and accommodating. We stayed 4 nights during the Thanksgiving holiday The room was clean when we arrived, but the room was never serviced/cleaned while we were there. Not a big deal for us, but a bit surprising. We asked for clean towels at the front desk and did not have any issues. Bed was firm and comfortable. Decent TV. Remote for TV did not work, but we were able operate with our cell phones. Breakfast was decent and you can get coffee from their coffee machine all all hours. Our only complaint is that there was no hot water (or at least not by our standards). We generally take really hot showers, and the water only got warm.
Stayed 4 nights in Nov 2023
Response from General Manager on 5 Dec 2023
Dear Anne,Thank you for your review. It was such a pleasure having you stay with us over the Thanksgiving holiday! We appreciate you mentioning our hospitable team and clean facility. Please know that housekeeping is currently upon request only, and we apologize if this was not communicated to you. We'll be sure to discuss your feedback with our team to ensure this is clearer moving forward. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.

10/10 Excellent

Leigh

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Yashika

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying here for Thanksgiving. My brother lives nearby and this will be the hotel we use from now on. Excellent stay clean, friendly staff, convenient location. Loved it
Stayed 1 night in Nov 2023
Response from General Manager on 30 Nov 2023
Dear Yashika,Thank you for your glowing review of avid hotels Fort Worth - Fossil Creek, an IHG hotel! We're thrilled to be your hotel of choice for Thanksgiving visits. It's lovely to hear that our cleanliness, friendly staff, and convenient location contributed to your stay. We look forward to welcoming you back on your next trip and making each visit as enjoyable as this one!

10/10 Excellent

Yuki

Liked: Cleanliness, staff & service, property conditions & facilities
I like this place. The rooms are very nice and clean. The design of the office and the cafeteria is good. If I visit this place again, I will definitely stay here.
Stayed 1 night in Nov 2023
Response from General Manager on 29 Nov 2023
Dear Yuki,Thank you for your excellent feedback! We're delighted you enjoyed your stay and found our rooms well-designed and clean. Your desire to return is the greatest compliment, and we look forward to welcoming you back to avid hotels Fort Worth - Fossil Creek, an IHG hotel!

10/10 Excellent

jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The staff was so sweet. Room clean and comfy. Will be staying here next time
Stayed 1 night in Nov 2023
Response from General Manager on 22 Nov 2023
Dear Jennifer,Thank you for your kind words! We're delighted to hear that our staff's warmth and the cleanliness and comfort of our rooms contributed to your positive experience. It's fantastic to know avid hotels Fort Worth - Fossil Creek, an IHG hotel, will be your choice for future stays. We eagerly look forward to welcoming you back for another great visit!

10/10 Excellent

ALINE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ENJOYED OUR STAY WE HAD TO LEAVE EARLY, BUT REALLY ENJOY EVERYTHING ABOUT HOTEL, AND IT WAS JUST MINUTES FROM THE FORT WORTH STOCKYARDS.
Stayed 4 nights in Nov 2023
Response from General Manager on 18 Nov 2023
Dear Aline,Thank you for reviewing avid hotels Fort Worth - Fossil Creek, an IHG hotel. We're delighted that you enjoyed your stay with us and that our location was convenient for you. Your positive feedback is greatly appreciated, and we hope to welcome you back for another five-star visit.

10/10 Excellent

Andi

Liked: Cleanliness, staff & service, property conditions & facilities
All staff members I encountered were lovely. The room was very clean, but the bed was AMAZING!!!! Great mattress and fantastic sheet! Ideal for a business traveler.
Stayed 1 night in Nov 2023
Response from General Manager on 16 Nov 2023
Dear Andi,Thank you for your five-star review! We're delighted to hear about your positive interactions with our staff and the cleanliness of your room. It's also fantastic to know our comfortable bed, great mattress, and sheets stood out, especially for a business traveler like yourself. We look forward to welcoming you back to avid hotels Fort Worth - Fossil Creek, an IHG hotel, for another fantastic stay!

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I mainly picked this place because of the price and the pictures looked nice. I read some bad reviews and got a little skeptical before visiting, but here are my final thoughts: It was great! It was exceptionally clean overall! For the price I definitely would have expected to "let a few things slide" but there were no complaints from me to begin with. Clean, and safe, and the staff was very friendly! The included breakfast, water, and coffee are a huge plus too! I can't recommend this place enough!
Stayed 3 nights in Nov 2023
Response from General Manager on 16 Nov 2023
Dear James,Thank you so much for choosing avid hotels Fort Worth - Fossil Creek, an IHG hotel, and for your excellent review! We're delighted that your experience surpassed expectations, especially regarding cleanliness, safety, and our friendly staff. It's also great to know our complimentary breakfast added to your positive experience. Your recommendation means the world to us, and we look forward to welcoming you back soon for another fantastic stay!

10/10 Excellent

Hillary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly, great value, clean, great breakfast. Loved the blackout blinds.
Stayed 4 nights in Nov 2023
Response from General Manager on 16 Nov 2023
Dear Hillary,Thank you for your five-star review. It's great that our team's friendliness and the quality of our breakfast added to your experience. We're also glad you loved the blackout blinds. Your feedback is greatly appreciated, and we look forward to welcoming you back to avid hotels Fort Worth - Fossil Creek, an IHG hotel.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Throughly enjoyed staying there!!!
Stayed 3 nights in Nov 2023
Response from General Manager on 18 Nov 2023
Dear Robert,We're delighted by your excellent review of avid hotels Fort Worth - Fossil Creek, an IHG hotel! Our team is proud your stay was so enjoyable. Many thanks for your kind praise and we hope to see you again!

2/10 Terrible

Monica

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We had to leave and get a refund. The property had a leak and caused a sewer smell. The GM gave us a refund.
Stayed 3 nights in Nov 2023
Response from General Manager on 14 Nov 2023
Dear Monica,We're sorry to hear that you didn't have a good experience with us. We apologize for any inconvenience regarding the experience you described, though we're happy to hear that you were refunded for your troubles. Should you wish to discuss this further, please do not hesitate to reach out to us offline so that we can better assist you. Please consider giving us another chance in the future; we know that we can change your perceptions.

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, very clean rooms.
Response from General Manager on 14 Nov 2023
Dear Adam,Your feedback is a terrific reflection of our team's hard work and dedication, particularly our housekeeping personnel, and we can't wait to share your feedback with them. We hope to have the pleasure of hosting you again at avid hotels Fort Worth - Fossil Creek, an IHG hotel!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Chi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable price
Room is clean and checking in is easy.
Stayed 1 night in Nov 2023
Response from General Manager on 8 Nov 2023
Dear Chi,We were happy to provide you with clean, affordable accommodations, and we're glad our check-in process went smoothly. Should you be in the area again, please come back to see us at avid hotels Fort Worth - Fossil Creek, an IHG hotel!

10/10 Excellent

Prashanth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Clean and comfy stay. Place was maintain well. Breakfast was adequate and tasty.
Stayed 1 night in Nov 2023
Response from General Manager on 8 Nov 2023
Dear Prashanth,Our team is always committed to a clean and comfortable stay, so we’re delighted that this was your experience. We're also thrilled that you enjoyed a tasty breakfast with us, and we look forward to welcoming you back to avid hotels Fort Worth - Fossil Creek, an IHG hotel.

10/10 Excellent

Amelia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
This was a great place. Only complaint is the sound! Walls must the thin because neighbors were very easy to hear whole conversations!! So we heard neighbors go to bed & up early!!!
Stayed 1 night in Nov 2023
Response from General Manager on 7 Nov 2023
Thank you for staying with us at avid hotels Fort Worth - Fossil Creek, an IHG hotel; we're sorry to hear that external noise disturbed your night's sleep. Our team is dedicated to a great night's sleep, so please let us know anytime that something is keeping you from one, and we'll do what we can to address the matter. Otherwise, we hope your stay was pleasant, and we look forward to improving your experience the next time you're in the area.