Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We enjoyed being with our family at Coastal Soul, unit 1809 of Areil Dunes II. The location to the beach was great, the views were good. Any issue I had was with the company and personnel. Generally, the place was clean; however, the rooms had not had a deep clean since before any covid-cleaning guidelines. (the smoke alarm over my bedroom tv was caked in dust along with the air vent above it). Customer service: I had inquired about beach equipment and whether I could bring my tailgate tent (10x10) and customer service reply was no, that space would be an issue to only bring a 5-6' umbrella. We purchase new umbrellas for our family of six. But, the beach had plenty of tailgate tents set up when we arrived! Bummer!Customer service: have to buy a parking pass for a second vehicle. Citations/fines are given out! More info should be available at check-in. Called customer service to inquire - no answer or return call. Had to go to another building looking for security or live person to inquire. Customer service: In our 24-story building, the customer service kiosk was closed - all "app-driven." For that size place and price paid, one expects a live person to assist guests.Price - good -IF its a five-star unit, but this one was three-star.