In-room safe, desk, blackout curtains, iron/ironing board

Reviews of Holiday Inn Express Hotel & Suites Fort Myers East - The Forum, an IHG Hotel

2.5 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 339 out of 707 reviews" "
Rating 8 - Good. 162 out of 707 reviews" "
Rating 6 - Okay. 84 out of 707 reviews" "
Rating 4 - Poor. 64 out of 707 reviews" "
Rating 2 - Terrible. 58 out of 707 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Asmine Petit

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ac never worked, called them to fix it they never did. Next morning I demanded another room. Terrible service
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Asmine, thank you for your feedback. It is regrettable to hear about the inconvenience you experienced with your room. The quality of service you described does not align with our standards. Your comments will be shared with our team members to ensure improvements are made.

10/10 Excellent

Safilly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Safilily, thank you for your kind word about the Holiday Inn Express & Suites Fort Myers East. Our team is thrilled you had a pleasant stay. We're looking forward to welcoming you back!

10/10 Excellent

Teresa

Liked: Amenities
very good service
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Teresa, thank you for your kind words! The team at Holiday Inn Express & Suites Fort Myers East is thrilled to hear you enjoyed the service. We're looking forward to welcoming you back again soon!

8/10 Good

Traceyann M, Springfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was amazing! Very friendly and knowledgeable about the area. He recommended some very good restaurant options and local area shopping.
Stayed 2 nights in May 2024
Response from Customer Service on 7 May 2024
Traceyann, it's fantastic to hear that our front desk team members at Holiday Inn Express & Suites Fort Myers East left such a great impression. We're pleased you found their recommendations useful and appreciated their local knowledge. On your next visit, we hope to make your experience even more pleasant.

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay I will return
Stayed 1 night in Feb 2024
Response from Customer Service on 16 Apr 2024
Jessica, we're absolutely thrilled to hear that you had such an enjoyable stay at Holiday Inn Express & Suites Fort Myers East. We're eager to welcome you back on your next visit. Thank you for sharing your experience!

10/10 Excellent

Maged

Stayed 1 night in Mar 2024
Response from Customer Service on 20 Apr 2024
Thank you for the excellent rating, Maged!Our goal is to go above and beyond to ensure our guests have a memorable experience at Holiday Inn Express & Suites Fort Myers East! We look forward to hosting you again soon.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Thank you for the fantastic rating, Jennifer!We strive to make all of our guests feel welcome and relaxed during their time at Holiday Inn Express & Suites Fort Myers East! We can't wait to see you again soon.

10/10 Excellent

Susan

Stayed 4 nights in Mar 2024
Response from Customer Service on 12 Apr 2024
Susan, thank you so much for your top rating for Holiday Inn Express & Suites Fort Myers East. We're thrilled that your stay left such a positive impression. We're looking forward to welcoming you back on your next visit.

10/10 Excellent

Audrey

Travelled with family and small children
Liked: Property conditions & facilities
Comfortable, safe, great service
Stayed 4 nights in Mar 2024
Response from Customer Service on 17 Mar 2024
Audrey, thank you for your feedback. It's wonderful to hear that you enjoyed a comfortable stay at the Holiday Inn Express & Suites Fort Myers East. Our priority is to provide great service in a safe environment. Your insight strengthens our dedication to these goals. We hope to serve you again in the future.

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in people were very considerate with my wife and her medical problems. It is not the hotel, it is Fort Myers. It was my last night here. Tomorrow its off to my new home in North Carolina. They are killing this area with to many people.
Stayed 1 night in Feb 2024
Response from Customer Service on 26 Feb 2024
Dennis, it was a pleasure to have you at Holiday Inn Express & Suites Fort Myers East. We're glad to hear our team members were attentive to your wife's needs. We understand the charm of quieter towns and wish you all the best in your new home in North Carolina. Safe travels and we would be delighted to welcome you again should your travels bring you back to Fort Myers.

8/10 Good

Toni

Liked: Cleanliness, staff & service, property conditions & facilities
Surprised at location’s proximity to restaurants
Stayed 2 nights in Jan 2024
Response from Customer Service on 27 Feb 2024
Toni, it's great to hear that you appreciated the conveniently close dining options during your stay at Holiday Inn Express & Suites Fort Myers East. Our goal is to provide a convenient and enjoyable experience for our guests. We hope to welcome you back soon!

4/10 Poor

Serafin

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
When we came inside the room there was blood in the toilet so we flush the toilet And some towels had hair and also the body soap was not dispensing properly and also there was not a mirror besides the bathroom. Other than that everything was good.
Stayed 1 night in Feb 2024
Response from Customer Service on 24 Feb 2024
Serafin, thank you for taking the time to share your concerns. It's disheartening to hear about the details surrounding the cleanliness of your room and the difficulties with amenities. We're committed to maintaining high standards, and it appears we missed the mark this time. We'll assess these issues to make the necessary adjustments, ensuring they don't recur. We're glad to hear that aside from these setbacks, your experience was positive. Your feedback is instrumental in our goal to continuously improve guest satisfaction, so thank you once again. We hope for an opportunity to provide you with a better experience in the future.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
All was good, no issues or complaints
Stayed 1 night in Feb 2024
Response from Customer Service on 21 Feb 2024
Brian, it's great to hear that you had a smooth stay at Holiday Inn Express & Suites Fort Myers East without any complications. We always aim to provide a hassle-free experience for our guests. Thank you for choosing us and we hope to serve you again soon.

10/10 Excellent

Jim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room glad I stopped here
Stayed 1 night in Feb 2024
Response from Customer Service on 15 Feb 2024
Jim, thank you! It's delightful to hear you enjoyed your stay at the Holiday Inn Express & Suites Fort Myers East. We're thrilled you appreciated our accommodations and we hope to welcome you back on your next trip.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Service on 10 Feb 2024
Thanks for the outstanding rating!We're delighted your time at Holiday Inn Express & Suites Fort Myers East was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

8/10 Good

Elizabeth

Stayed 1 night in Feb 2024
Response from Customer Service on 10 Feb 2024
Thanks for the great rating, Elizabeth!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Holiday Inn Express & Suites Fort Myers East soon, we'd love to have you back!

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service oriented staff. Immaculate room, excellent amenities.
Stayed 1 night in Feb 2024
Response from Customer Service on 9 Feb 2024
John, it's wonderful to hear you appreciated the high-level of service from our team at Holiday Inn Express & Suites Fort Myers East. We're glad you found your room to be spotless and our amenities impressive. We strive to provide an excellent experience to every guest. Looking forward to your next stay with us.

10/10 Excellent

Julia, Wellington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 28 Jan 2024
Thank you for the fantastic rating, Julia!It's outstanding you had such a wonderful experience at Holiday Inn Express & Suites Fort Myers East. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was convenient for us to visit Ft Myers for a weekend and the staff was very helpful!
Stayed 3 nights in Jan 2024
Response from Customer Service on 25 Jan 2024
Sheri, it's wonderful to hear that you found Holiday Inn Express & Suites Fort Myers East to be conveniently located for your weekend visit to Ft Myers. We're delighted that our team members were able to provide assistance during your stay. We look forward to welcoming you back in the future.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Service on 15 Jan 2024
Thank you for the wonderful rating, James!It's excellent you enjoyed your time at Holiday Inn Express & Suites Fort Myers East so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was great... front desk staff was very friendly. Our room was clean, only thing we noticed was a little rust around the drain in the tub. Our room was very relaxing
Stayed 1 night in Jan 2024
Response from Customer Service on 12 Jan 2024
We are thrilled to know you appreciated your stay at Holiday Inn Express & Suites Fort Myers East. From our dedicated team at the front desk to the cleanliness of the room, your praises mean a lot to us. We also value your observation about the bathroom and assure you it was an isolated incident. We strive to create an exceptionally comfortable and relaxing environment for our guests. Looking forward to welcoming you back for another great experience.

8/10 Good

Arvey

Stayed 1 night in Dec 2023
Response from Customer Service on 8 Jan 2024
Arvey, the team at Holiday Inn Express & Suites Fort Myers East sincerely appreciate your high rating. We are delighted you had a positive stay and we look forward to hosting you again in the near future.

8/10 Good

TONY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, beautiful city.
Stayed 3 nights in Dec 2023
Response from Customer Service on 30 Dec 2023
Thanks for the 8/10 rating, Tony!We're thrilled you enjoyed your time at Holiday Inn Express & Suites Fort Myers East so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 Excellent

Kirk, Fort Myers

Stayed 2 nights in Dec 2023

8/10 Good

juan

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Service on 13 Feb 2024
Juan, thank you for taking the time to rate your stay at Holiday Inn Express & Suites Fort Myers East. We're glad to know that your experience was positive and we look forward to welcoming you back in the near future.

10/10 Excellent

Karen Elizabeth

Stayed 2 nights in Dec 2023
Response from Guest Services on 8 Dec 2023
We are so glad that you enjoyed your stay with us. We look forward to welcoming you back in the near future.

4/10 Poor

Chrisopher

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Room smelled like smoke.
Stayed 1 night in Dec 2023
Response from Guest Services on 8 Dec 2023
Thank you for your feedback. We apologize for not meeting your expectations for our guest room. We have reviewed your feedback with the appropriate department for improvement.

8/10 Good

Jennifer

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Holiday Inn Express & Suites on 5 Dec 2023
Thank you for your feedback.

8/10 Good

Gilbert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Baby shower
It was wonderful :)
Stayed 1 night in Dec 2023
Response from Holiday Inn Express & Suites on 5 Dec 2023
Thank you for your feedback. We strive for guest satisfaction. We are pleased to hear it was a wonderful stay and we hope to see you again soon!

10/10 Excellent

jared

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great and room was very clean and neat
Stayed 2 nights in Nov 2023
Response from Holiday Inn Express & Suites on 1 Dec 2023
Thank you for your feedback, we strive for guest satisfaction and we hope to see you again soon!

10/10 Excellent

Rosemary

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was convenient to restaurants, shopping and highway
Stayed 3 nights in Nov 2023
Response from Holiday Inn Express & Suites on 29 Nov 2023
Thank you for your feedback, We strive for guest satisfaction and hope we exceeded your expectations. We hope to see you again soon!

10/10 Excellent

Cliff

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was exactly as advertised bonus was the service with a smile.
Stayed 7 nights in Nov 2023
Response from Holiday Inn Express & Suites on 29 Nov 2023
Thank you for your feedback, We strive for guest satisfaction and hope we exceeded your expectations. We hope to see you again soon!

8/10 Good

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Holiday Inn Express & Suites on 29 Nov 2023
Thank you for your feedback, We strive for guest satisfaction and hope we exceeded your expectations. We hope to see you again soon!

10/10 Excellent

Sissi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from Holiday Inn Express & Suites on 14 Nov 2023
Thank you for your feedback, we strive for guest satisfaction and we hope to see you again soon.

4/10 Poor

Jeremy

Business traveller, Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stay clear!
My flight got in early and the desk staff was able to get me in right away. Thats about the only positive thing. A/C wasnt working properly, hair stuck to the walls mostly in the bathroom, bathroom doors were rusty and there were many stains on the floor. Top it off after i got back to my room from a very long day of meetings and running around I found cockroaches in my room. Also found stains on the sheets that looked fairly fresh. Couldn't get into a new room so I had to stay in the same infested room. I was told by one desk clerk they would refund my trip, that has not happened and I left the next day and just ate the cost. Would not recommend this location if there are other options.
Stayed 3 nights in Nov 2023
Response from Holiday Inn Express & Suites on 14 Nov 2023
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Alix R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Holiday Inn Express & Suites on 3 Nov 2023
Thank you for your feedback

8/10 Good

Bertha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Holiday Inn Express & Suites on 30 Oct 2023
Thank you for your feedback. We strive for guest satisfaction. We hope to see you again soon.

10/10 Excellent

Lyndi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Holiday Inn Express & Suites on 30 Oct 2023
Thank you for your feedback. We strive for guest satisfaction. We hope to see you again soon.

6/10 Okay

Stephanie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Holiday Inn Express & Suites on 30 Oct 2023
Thank you for your feedback. We strive for guest satisfaction. We hope to see you again soon.

10/10 Excellent

Robert

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to FGCU, and excellent breakfast options.
Stayed 2 nights in Oct 2023
Response from Holiday Inn Express & Suites on 25 Oct 2023
Thank you for your feedback, we strive for guest satisfaction. We hope to see you again soon!

8/10 Good

Yadira

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The receptionist was not friendly
Stayed 2 nights in Oct 2023
Response from Holiday Inn Express & Suites on 25 Oct 2023
Thank you for your feedback, we regret not meeting your expectations. We hope you'd give us another chance to make your stay a memorable one.

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and convenient and clean property
Stayed 1 night in Sep 2023
Response from Holiday Inn Express & Suites on 10 Oct 2023
Thank you for your feedback, we strive for guest satisfaction. We hope to see you again soon!

8/10 Good

Veronica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very convenient to I-75.
Stayed 1 night in Oct 2023
Response from Holiday Inn Express on 9 Oct 2023
Thank you for your feedback, we strive in guest satisfaction. We hope to see you again soon!

10/10 Excellent

Nylin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room an friendly staff.
Stayed 2 nights in Sep 2023
Response from Holiday Inn Express on 2 Oct 2023
Thank you for your feedback, we strive for guest satisfaction. We hope to see you again soon.

10/10 Excellent

mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is super friendly!!!
Stayed 1 night in Sep 2023
Response from Holiday Inn Express on 2 Oct 2023
Thank you for your feedback, we strive for guest satisfaction. We hope to see you again soon.

4/10 Poor

JASMINE

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Room shower was clogged and took a while to drain. Room fridge was not cold.
Stayed 2 nights in Sep 2023
Response from Holiday Inn Express on 25 Sept 2023
Thank you for your feedback. We regret not meeting your expectations. We hope you'd give us another chance to make your stay a memorable one.

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable.
Stayed 1 night in Aug 2023
Response from Holiday Inn Express & Suites on 4 Sept 2023
Thank you for your feedback, we strive to make your stay a memorable one and hope to see you again soon.

10/10 Excellent

Nitin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of dining options around.
Stayed 1 night in Aug 2023
Response from Holiday Inn Express & Suites on 31 Aug 2023
Thank you for your feedback, we strive to make your stay a memorable one and we hope to see you again!

10/10 Excellent

Kendrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great night
Was great front desk was helpful
Stayed 1 night in Aug 2023
Response from Holiday Inn Express & Suites on 23 Aug 2023
Thank you for your feedback, we strive for guest satisfaction. We hope to see you again soon!

4/10 Poor

McKenzie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Holiday Inn Express on 21 Aug 2023
Thank you for your feedback