4/10 Poor
Brittany
Travelled with partner
23 Apr 2024
Disliked: Staff & service, property conditions & facilities
Hotel’s convenient and cheap for a quick nights stay before your flight at RSW, but other than that not the greatest experience. We weren’t told ahead of time that they only take credit or cash for the deposit (NO DEBIT) so we had to walk across the street to get cash. I’ve never heard of a policy like this. The employees attitude at check in was far from welcoming. We also weren’t given the wifi password so we tried calling the front desk multiple times to no avail. Aside from the strange deposit policy and poor customer service, the room was also in very poor shape. You can tell they haven’t renovated in a very very long time. We stayed in room 316 and the door was either super old or previously kicked in because it didn’t close properly and we were unable to use the deadlock. Luckily we felt we were in a safe enough location to be able to just rely on the latch lock for the couple of hours we stayed. So I guess you could count that as one of this hotels few pros.
Brittany
Stayed 1 night in Apr 2024