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Reviews of Vacation Village at Bonaventure

3 out of 5
Vacation Village at Bonaventure
16401 Raquet Club Road, Weston, FL

Reviews

7.4

Good

Rating 10 - Excellent. 249 out of 814 reviews" "
Rating 8 - Good. 258 out of 814 reviews" "
Rating 6 - Okay. 140 out of 814 reviews" "
Rating 4 - Poor. 88 out of 814 reviews" "
Rating 2 - Terrible. 79 out of 814 reviews" "

7.8/10

Cleanliness

7.2/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Victor, Hamilton Twp

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Dontae

Travelled with family, Travelled with group
Liked: Amenities
The property's age is starting to show. Not as well appointed as it was two years ago. With more supervision and checks this can be improved.
Stayed 3 nights in Mar 2024

10/10 Excellent

John, Ajax

Stayed 6 nights in Mar 2024

4/10 Poor

Lali

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The condition of the dwelling and our room was very old, smelly, run down. Needs an upgrade for the price. The bathroom had a stench to urine, it was hard to tolerate.The hinges rusty. Water and soda machines out of order. Will not be going back to this hotel and Expedia should not be charging this kind of rate for this hotel. Completely dissapointed.
Stayed 3 nights in Mar 2024

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2024

8/10 Good

Milagros

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Solo tiene un solo espejo en el baño, recomiendo colocar un espejo extra en el área de sala o pasillo. Esto demora si se viaja con familia.
Stayed 3 nights in Mar 2024

10/10 Excellent

albert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Safe and beautiful neighborhood. Units are a little outdated but very clean. Will definitely return
Stayed 3 nights in Mar 2024

8/10 Good

Kenneth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The unit is very nice and large. We had a issue with smoke smell in the first room we got but everything was good after that.
Stayed 4 nights in Mar 2024

2/10 Terrible

David Andrew

Disliked: Cleanliness, property conditions & facilities
The rooms were dirty and dark. Complained to management and nothing was done. Everything was referred back to third party Expedia. What is advertised was not delivered. Would never recommend this property to anyone. Poor customer service !!
Stayed 5 nights in Mar 2024

10/10 Excellent

Gladys

Travelled with family
Liked: Cleanliness, room comfort
Excellent place for family
Excellent place, clean, amenities.
Stayed 5 nights in Feb 2024

8/10 Good

Melanie

Travelled with partner
Liked: Cleanliness
Dogs dogs dogs. Barking in the next unit. Marking and peeing everywhere humans walk and eat. This is the result of ineffective pet policies and inconsiderate ignorant pet owners.
Stayed 3 nights in Jan 2024

8/10 Good

Peter

Liked: Cleanliness, amenities, property conditions & facilities
This is my 8th visit to Weston. Aside from this past week’s cool weather, we enjoyed the stay.
Stayed 7 nights in Feb 2024

10/10 Excellent

Yomaris

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay
Stayed 5 nights in Dec 2023

10/10 Excellent

Carlos

Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

JEFF

Liked: Cleanliness, amenities, property conditions & facilities
Worked out perfectly for me. Single traveler in Weston for a sporting tournament. Location was within 5 minutes from everywhere I wanted to go! Desk guy, Jose, was very efficient and very pleasant. Room was dated but comfortable, and unbeatable for the price. Parking was a bit crowded, but manageable. And, directions to my bldg and room, that was off site from the check in office, could have been just a little bit clearer. Overall, incredibly happy with my choice. Would definitely recommend! I almost certainly will stay here again as I plan on being back in Weston next year.

8/10 Good

Rosa

Travelled with partner
Liked: Amenities, property conditions & facilities
I liked the setup of the room, TVs were great, kitchen with full refrigerator, burners, coffee pot, toaster was wonderful. My main complaint was we asked housekeeping two times to clean our room, give us new towels, etc. and they never did any of that throughout the 6 nights we were there.
Stayed 6 nights in Jan 2024

8/10 Good

Barbara

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2024

2/10 Terrible

Anthony

Disliked: Cleanliness, room comfort
The smell never went away
Room smell like a sewer the whole time we were there . Guy came to the room and sprayed something but the smell came back instead of giving us another room. They sent a text saying they were under staff .
Stayed 3 nights in Jan 2024

10/10 Excellent

Andre

Travelled with family
Liked: Cleanliness, room comfort
Excellent
Very good location and very comfortable
Stayed 6 nights in Dec 2023

4/10 Poor

Darin

Liked: Room comfort
Disliked: Cleanliness
Overpriced room for what you get
Our room didn't work on check in, 2nd room key didn't work until i had to practically rip the door open. Garbage disposal did not work, stunk up the entire kitchen, someone obviously put food down it. Flies came out of the disposal when the water was turned on. This room was not in the main resort, its about a mile away, so don't expect to use any of the amenities. Would not stay again.
Stayed 2 nights in Dec 2023

2/10 Terrible

Rosalie

Stayed 8 nights in Dec 2023

8/10 Good

Thrisha

Stayed 6 nights in Nov 2023

10/10 Excellent

Cristina

Stayed 3 nights in Oct 2023

6/10 Okay

Deann

Stayed 3 nights in Oct 2023

10/10 Excellent

Alicia

Liked: Amenities, property conditions & facilities
My stay was excellent. I would stay again. The only issue I had was upon check in, the address given is incorrect. The address should be the main office where you check in.
Stayed 2 nights in Oct 2023

8/10 Good

Kassie, Churubusco

Stayed 7 nights in Sep 2023

10/10 Excellent

colista

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I have stay here plenty of time it one of my favorite places to go
Stayed 3 nights in Sep 2023

10/10 Excellent

leta, Oakland Park

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It's always a pleasure to stay here, the safe and quite environment, the amenities that are available for guest and the comfortable beds.
Stayed 4 nights in Sep 2023

8/10 Good

CLARICE

Stayed 14 nights in Aug 2023

10/10 Excellent

Frank

Liked: Cleanliness, amenities, property conditions & facilities
Safe, quiet, walkable & well kept.
Stayed 2 nights in Aug 2023

10/10 Excellent

Gabriella

Liked: Cleanliness, amenities, property conditions & facilities

4/10 Poor

Victor, Lumberton

Liked: Cleanliness, amenities, property conditions & facilities
They always say customer service is everything. While the property is a great property, their customer service remains poor. I booked this property through Expedia, but when I checked out a day early, I was told I needed to contact Expedia. Mind you, when I arrived, I had to pay the property in full. So you would think that if I'm owed a refund, it would be processed by the property. Nope! I was told I needed to contact Expedia....again, even though, I paid the property in full. They were the ones who charged me. And the attitude of the representive was piss poor. She didn't even try to help me, even though I told her it didn't make sense. So I called Expedia, and they told me the property was wrong. I needed to get my refund from the property. Great property to day at, but pray nothing goes wrong. They will not help you...or they will give you a hard time in doing so.
Stayed 5 nights in May 2023

10/10 Excellent

Frederick

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The decor is a bit dated, but very clean and very well kept - so other than firing the interior decorator, I would stay here anytime I am in South Florida.
Stayed 6 nights in Apr 2023

6/10 Okay

Tracey

Travelled with group
Stayed 3 nights in Mar 2023

8/10 Good

CLARICE

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Area is quiet and peaceful.
Stayed 10 nights in Feb 2023

10/10 Excellent

John

Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2022
Response from -Vacation Village Resorts Team on 4 Jan 2023
Wow, thanks John! We truly appreciate your positive feedback and look forward to making new memories for years to come at our resort!

10/10 Excellent

Kenderia

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Love the rooms!
Stayed 4 nights in Nov 2022
Response from -Vacation Village Resorts Team on 4 Jan 2023
Awesome! Thank you so much Kenderia for sharing such amazing feedback. It is not everyday where people take the time to share their pleasant experience and we are truly grateful. We hop to have an opportunity to be your vacation destination in the near future!

8/10 Good

Edgar, North Bergen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
One I thing I still like is the price is right for the service you receive. even thou the unit was clean, when you look close you notice a few flaws. The toilet room walls were not clean. They had stains as something smeared down the walls.
Stayed 3 nights in Nov 2022
Response from -Vacation Village Resorts Team on 21 Nov 2022
Edgar, thank you for being our valued guests. We appreciate you giving us insight on how to maintain your loyalty at the resort. We will promptly address all areas of concern.

8/10 Good

wilbert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Every thing was ok i have no complaints "!!!

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2022

6/10 Okay

JEANETTE

Business traveller
Liked: Cleanliness, amenities
Refrigerator was broken in first room, not a big deal it happens. Parking was the most horrible thing i had to deal with there is no way near enough parking near the actual building. Also no ice machine in the building i was staying in. Had to go to the other building on the property to get ice. Other than that it was a nice stay.
Stayed 7 nights in Oct 2022
Response from -Vacation Village Resorts Team on 17 Oct 2022
Thank you, Jeanette for being our valued guests. We will take all information shared and review it for improvements with our team. As we continue to recover from the residual affects of the pandemic, many high touch amenities will be placed back throughout the property. We hope to have you back to see our progress.

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Oct 2022
Response from -Vacation Village Resorts Team on 14 Oct 2022
Thank you, Sheila for being our valued guests! Reviews like this really let us know that we are creating wonderful memories for our guests. It is our pleasure to be your home away from home.

6/10 Okay

Dick

Business traveller, Travelled with partner
Liked: Cleanliness
I am not crazy about resorts, but was in a pinch and had to stay somewhere. Found the place pretty mundane. You need a car to get food or do much of anything.
Stayed 3 nights in Oct 2022
Response from -Vacation Village Resorts Team on 14 Oct 2022
Thanks Dick for sharing you feedback out your most recent stay with us. It is our goal to improve with each stay and your feedback makes this possible.

4/10 Poor

Rodesia

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Room was nice clean and spacious. Access was easy, Guest service was exceptionally horrible.. Staff and manager. Was hard to work with. Manager had no clue of the operation. I ended up paying for a day twice and they refuse to refund me money unless i pay 131.05 again which was the price for another day. Property doesn't care about it guest... They only watching the money Terrible since there is so many other options... I stayed there from sept. 28th to October 6th. Left on the 6th for another hotel due to the up-and-down with service and managers attitude. Checked into another hotel for the next two weeks am here.
Stayed 3 nights in Oct 2022
Response from -Vacation Village Resorts Team on 16 Oct 2022
Thank you for your feedback, we hope that you would allow us to explain our policies to you directly so that you may book your reservations accordingly. Our team is available twenty-four-seven by phone to address your specific concerns.

4/10 Poor

Rodesia

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Treated guest like garbage
Stayed 4 nights in Sep 2022
Response from -Vacation Village Resorts Team on 16 Oct 2022
Hello Rodesia, we appreciate your feedback. We understand that we were not able to meet your expectations by modifying all the date changes you requested. We hope you understand that we were trying our best to accommodate within reason.

6/10 Okay

Teresa

Business traveller
Liked: Cleanliness, room comfort
Not as pictured
The room was extremely small and not at all as pictured, except the colors…
Stayed 3 nights in Sep 2022
Response from -Vacation Village Resorts Team on 14 Oct 2022
Teresa, we understand that there may have been some misunderstanding on your booking details because you wanted a larger accommodation but booked our partial kitchen. We hope that we may have another opportunity to help you navigate the booking descriptions.

6/10 Okay

Karl

Travelled with pets, Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Old and smelly. Wasn't very clean. Dirty handprints on walls, old best up furniture. We had to leave our home after the earthquake. I was thankful for a place to go but it was very over priced for what it is. Wouldn't go there for a vacation or anything.
Stayed 4 nights in Sep 2022
Response from -Vacation Village Resorts Team on 14 Oct 2022
Thank you, Karl, for taking the time to bring these concerns to our attention. We will share your feedback with our team so that we can address all areas of concern.

6/10 Okay

Clarice

Liked: Property conditions & facilities
The privacy
Stayed 5 nights in Aug 2022
Response from -Vacation Village Resorts Team on 14 Oct 2022
Clarice, we appreciate you taking the time to share you most recent stay with us. We hope to have you back to create more impactful stay with you!

8/10 Good

CLARICE

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property is well kept and area was peaceful.
Stayed 16 nights in Aug 2022
Response from -Vacation Village Resorts Team on 23 Aug 2022
Thank you, Clarice for being our valued guests. Your feedback is our greatest compliment and we are thrilled to be your home away from home.