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Reviews

Reviews

9.2

Wonderful

8.8

Cleanliness

9.6

Location

10

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 12 out of 19 reviews
Rating 8 - Good. 5 out of 19 reviews
Rating 6 - Okay. 2 out of 19 reviews
Rating 4 - Poor. 0 out of 19 reviews
Rating 2 - Terrible. 0 out of 19 reviews

Reviews

10/10 Excellent

Amanda I.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Loved our stay

Great location Family friendly
Stayed 5 nights in Dec 2024

8/10 Good

Jessie N.

Liked: Check-in, communication, location, listing accuracy
The beach view is great along with the lobby and pool bar. The room itself needs some TLC.
Stayed 3 nights in Oct 2025

10/10 Excellent

Lori B.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Wonderful place and experience! Wish we had known about the 65 a day for valet parking when it’s the only option but that would be the only negative thing I can say about this place! It was perfect for our 20yr wedding anniversary trip!
Stayed 3 nights in Aug 2025

10/10 Excellent

Colleen P.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Excellent property! We had no complaints. End unit, clean, ocean view, comfortable bed, beautiful place for a vacation! Highly recommend!
Stayed 3 nights in Aug 2025

10/10 Excellent

Ivette H.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Beautiful place! Loved the room, the views and everything about it! The staff was amazing, very attentive and helpful. I would definitely recommend and we will be coming back! Thank you for such a great time with my daughter!
Views from room ❤️❤️
Stayed 4 nights in Jul 2025

10/10 Excellent

rebecca C.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Lovely place the staff was helpful and quite pleasant. the rooms halls, and outside area was clear and well cared for. It was an enjoyable experience.
Stayed 2 nights in Aug 2025

8/10 Good

Stephanie A.

Liked: Cleanliness, check-in, communication, location, listing accuracy
I love this place and will stay there again. The floating river was closed again but that was not a big deal for us. there was only 2 rolls of toilet paper in the room and we did not see housekeeping so, we ordered some for delivery. Could not possibly complain. The place is beautiful, staff is friendly and views are incredible. This was my second stay and I will be back.
Stayed 4 nights in Sep 2025

10/10 Excellent

IRINI

Liked: Cleanliness, staff & service, amenities
We had a wonderful stay at Pelican Grand. The service was absolutely amazing—every staff member went above and beyond to make us feel welcome. The views from our room were beautiful, and the resort itself has so much charm and character. The food was expensive, as you’d expect at a resort, so I recommend bringing snacks, water bottles, etc. for your room to avoid paying $4–$10 for water. With a few updates to the property, it could be even more outstanding. Adding walking platforms on the beach would also make access much easier. Overall, we loved our experience and would definitely return! Make sure to find John on the beach for spectacular service.
Stayed 4 nights in Aug 2025

10/10 Excellent

Lynn M.

Liked: Cleanliness, communication, location, listing accuracy

Pre-Cruise Beach Stay

The property is nice. Our room was lovely with lots of space for 3 people. I loved the lazy River and having beach chairs with umbrellas. I thought the cocktails were overpriced with the added 20% gratuity and servers expecting an additional tip (since added gratuity was shared). One daiquiri cost 21. Our room was also not ready at check-in time. However, we had a great time and enjoyed our stay.
Stayed 2 nights in Jun 2025

10/10 Excellent

Paula C.

Liked: Check-in, communication, location, listing accuracy

Great experience!

Didn’t have a microwave like show. In pictures. A toaster would have been nice too.Otherwise, it was great!!! Thank you!!
Stayed 3 nights in May 2025

6/10 Okay

Carri S.

Liked: Check-in, location
Disliked: Communication, listing accuracy
We’ve been vacationing at The Pelican for 6 or 7 years now. We have always stayed with the hotel, but decided to try a VRBO. Property had pictures and wording that stated that they had things that they did not have (i.e. Microwave, blender). It looks as though owner has now updated the listing to be more accurate since our stay. My daughter has food allergies and we have to travel with her foods, so we were counting on the microwave. It took them 15 hours to respond to my message. I was then told that they can’t have microwaves due to it being a fire hazard and was directed to take it to the front desk, whom in turn told me that they couldn’t do anything for me because we were in a VRBO. The bathroom and shower were not up to cleanliness standards. I had to clean the counters and clean quite a bit of sand out of the shower floor before we could use it. The hotel staff was wonderful! The beds in the room were extremely comfortable.
Stayed 6 nights in Aug 2025

10/10 Excellent

Rachel W.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Stayed 1 night in Jun 2025

8/10 Good

Racheal M.

Liked: Check-in, communication, location, listing accuracy
Stayed 1 night in Jun 2025

8/10 Good

Julie T.

Stayed 3 nights in Jun 2025

10/10 Excellent

Alexis

Stayed 2 nights in Jul 2025

10/10 Excellent

Mike Z.

Stayed 1 night in Mar 2025

8/10 Good

Cynthia M.

Stayed 3 nights in Mar 2025

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

6/10 Okay

Judith S.

Liked: Cleanliness
Disliked: Check-in
Stayed 7 nights in Jan 2025