Outdoor pool

Reviews of Best Western Plus Hollywood/Aventura

2.5 out of 5
Best Western Plus Hollywood/Aventura
101 Ansin Blvd, Hallandale Beach, FL

Reviews

7.2

Good

Rating 10 - Excellent. 355 out of 1004 reviews" "
Rating 8 - Good. 236 out of 1004 reviews" "
Rating 6 - Okay. 141 out of 1004 reviews" "
Rating 4 - Poor. 109 out of 1004 reviews" "
Rating 2 - Terrible. 163 out of 1004 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Juliana

Travelled with group
Liked: Staff & service
Tv was Broken and to the parking lot spaces they didn't ask me if i need a pass or anything I asked then they gave one before.
Stayed 1 night in Apr 2024
Response from Best Western Plus Hollywood/Aventura on 16 May 2024
Thank you for your kind feedback and your review Juliana - we're happy you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! We've passed along any additional comments to our GM and ownership - thank you for the additional feedback! All the best in 2024 and beyond!!

6/10 Okay

Roberto, Spring

Travelled with partner
Disliked: Cleanliness
Pro: cost, breakfast included, parking Cons: cleanliness of room, pool not accessible If you don't have a car, this is not the right choice.
Stayed 3 nights in May 2024
Response from Best Western Plus Hollywood/Aventura on 16 May 2024
Thank you for your kind feedback and your review Roberto - we're happy you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! We've passed along any additional comments to our GM and ownership - thank you for the additional feedback! All the best in 2024 and beyond!!

6/10 Okay

Janet

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Place is clean but ovedated. Workers are excellent hard working, smiling and kind, but can not keep up wth a falling apart place like molds in showers. I could tell they tried to paint over it few times but it still chips and grows. The USB charging ports did not work All 6 of them!! But the kind maintenance guy let us to use his own for a day. Bless him!:Breakfast is available and plenty, but quality is poor. If you like to eat with plastic from a paper plate, egg substitution with bacon youd be fine. They had great apples and bananas but the yogurt was artificially flavored with ton of chemicals. Did you ever tried to make an oatmeal in a paper plate in a microwave?The pool was closed for renovation 2 out of 3 days weve been there. It was ok, they lowered price for the two nights.
Stayed 3 nights in May 2024
Response from Best Western Plus Hollywood/Aventura on 16 May 2024
Thank you for your kind feedback and your review Janet - we're happy you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! We've passed along any additional comments to our GM and ownership - thank you for the additional feedback! All the best in 2024 and beyond!!

2/10 Terrible

Crystal, Orlando

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is highly overpriced for its condition. The rooms were moldy, the ceilings badly stained, and we found roaches in the bathroom and the eating area right outside of where the breakfast is served. The pool was closed for remodeling - something we did not know before arriving. Our room phones did not work making it a greater inconvenience when we needed something. There was a Hispanic gentlemen at the front desk who was kind but unfortunately, the property is one I’d never stay at again.
Stayed 2 nights in May 2024
Response from Best Western Plus Hollywood/Aventura on 13 May 2024
Hello Crystal - so sorry to see you appear to have experienced a problem with our recent stay! We've just shared your review with Juan, our General Manager - hope you had the opportunity to speak to him before your departure so he could have addressed it directly with you. Stay healthy and wishing you all the best in 2024 and beyond since our paths won't cross again.

10/10 Excellent

Kimberly, Davenport

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean and good breakfast options
Stayed 1 night in May 2024
Response from Best Western Plus Hollywood/Aventura on 13 May 2024
Thank you for your kind feedback and your review Kimberly - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! We've passed along any additional comments to our GM and ownership - thank you for the additional feedback! All the best in 2024 and beyond!!

10/10 Excellent

Nathan, Winter Haven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was newly remodeled and clean, modern, and the staff was friendly and helpful. Nice updated décor and ambiance in the lobby. Also, the breakfast offered actually TASTED GOOD and was filling!
Stayed 1 night in May 2024
Response from Best Western Plus Hollywood/Aventura on 13 May 2024
Thank you for your kind feedback and your review Nathan - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! We've passed along any additional comments to our GM and ownership - thank you for the additional feedback! All the best in 2024 and beyond!!

2/10 Terrible

Ali

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Best Western Plus Hollywood/Aventura on 13 May 2024
Hello Ali - so sorry to see you appear to have experienced a problem with our recent stay! We've just shared your detailed and well explained review with Juan, our General Manager - hope you had the opportunity to speak to him or any other member of management before your departure so he could have addressed it directly with you. Stay healthy and wishing you all the best in 2024 and beyond!!

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing
Stayed 4 nights in May 2024
Response from Best Western Plus Hollywood/Aventura on 10 May 2024
Thank you for your kind feedback and your review Gabriel - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! We've passed along any additional comments to our GM and ownership - thank you for the additional feedback! All the best in 2024 and beyond!!

10/10 Excellent

Gonzalo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good, tks
Stayed 4 nights in May 2024
Response from Best Western Plus Hollywood/Aventura on 10 May 2024
Thank you for your kind feedback and your review Gonzalo - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! We've passed along any additional comments to our GM and ownership - thank you for the additional feedback! All the best in 2024 and beyond!!

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in May 2024
Response from Best Western Plus Hollywood/Aventura on 6 May 2024
Thank you for your kind feedback and your review Alejandro - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! We've passed along any additional comments to our GM and ownership - thank you for the additional feedback! All the best in 2024 and beyond!!

8/10 Good

Angel

Not much to share if satisfied my needs
Stayed 2 nights in Apr 2024
Response from Best Western Plus Hollywood/Aventura on 3 May 2024
Thank you for your kind feedback and your review Angel - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! We've passed along any additional comments to our GM and ownership - thank you for the additional feedback! All the best in 2024 and beyond!!

6/10 Okay

Thanh

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Best Western Plus Hollywood/Aventura on 30 Apr 2024
Thank you for your kind feedback and your review Thanh - we're happy you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! We've passed along any additional comments to our GM and ownership - thank you for the additional feedback! All the best in 2024 and beyond!!

10/10 Excellent

Samantha, Greenfield

Went as expected.
Stayed 1 night in Apr 2024
Response from Best Western Plus Hollywood/Aventura on 29 Apr 2024
Thank you for your kind feedback and your review Samantha - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! We've passed along any additional comments to our GM and ownership - thank you for the additional feedback! All the best in 2024 and beyond!!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints recommended
Stayed 1 night in Apr 2024
Response from Best Western Plus Hollywood/Aventura on 26 Apr 2024
Thank you for your kind feedback and your review James - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! We've passed along any additional comments to our GM and ownership - thank you for the additional feedback! All the best in 2024 and beyond!!

10/10 Excellent

Collin

Stayed 1 night in Apr 2024
Response from Best Western Plus Hollywood/Aventura on 16 May 2024
Thank you for your kind feedback and your review Collin - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! We've passed along any additional comments to our GM and ownership - thank you for the additional feedback! All the best in 2024 and beyond!!

8/10 Good

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly. However, the automatic front door is still broken and it's a security risk and since it doesn't close properly let's in bugs and pests. It is an otherwise good experience. Thank you.
Stayed 1 night in Apr 2024
Response from Best Western Plus Hollywood/Aventura on 23 Apr 2024
Thank you for your kind feedback and your review Alicia - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! We've passed along your additional comments to our GM and ownership - thank you for the additional feedback! All the best in 2024 and beyond!!

6/10 Okay

LAUREN, STATEN ISLAND

Stayed 5 nights in Mar 2024
Response from Best Western Plus Hollywood/Aventura on 25 Apr 2024
Thank you for your kind feedback and your review LAUREN - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! We've passed along any additional comments to our GM and ownership - thank you for the additional feedback! All the best in 2024 and beyond!!

8/10 Good

Pompilio

Stayed 1 night in Apr 2024
Response from Best Western Plus Hollywood/Aventura on 25 Apr 2024
Thank you for your kind feedback and your review Pompilio - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! We've passed along any additional comments to our GM and ownership - thank you for the additional feedback! All the best in 2024 and beyond!!

8/10 Good

linor

Travelled with group
Liked: Cleanliness, property conditions & facilities
everything was clean but the receptionist was rude and pushed me off the phone both times i called with a simple question. she was also on her phone in the back of the reception.. i don’t have high standards but being rude to someone who is being nice to you is a no go for me. other than that i had a nice stay and the other staff besides her were very nice.
Stayed 1 night in Apr 2024
Response from Best Western Plus Hollywood/Aventura on 22 Apr 2024
Thank you for your kind feedback and your review Linor - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! We've passed along your additional comments about that receptionist experience to our GM and ownership - thank you for the additional feedback! All the best in 2024 and beyond!!

2/10 Terrible

Ruben

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was great. The rooms smelled like smoke and weed. The surrounding area was not the best. Strip club across the street. Not a family hotel.
Stayed 2 nights in Apr 2024
Response from Best Western Plus Hollywood/Aventura on 22 Apr 2024
Hello Ruben - so sorry to see you appear to have experienced a problem with our recent stay! We've just shared your review with Juan, our General Manager - hope you had the opportunity to speak to him or any other member of management before your departure so he could have addressed it directly with you. Stay healthy and wishing you all the best in 2024 and beyond!!

10/10 Excellent

kassim

Stayed 1 night in Apr 2024
Response from Best Western Plus Hollywood/Aventura on 13 May 2024
Thank you for your kind feedback and your review Kassim - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! We've passed along any additional comments to our GM and ownership - thank you for the additional feedback! All the best in 2024 and beyond!!

10/10 Excellent

Susan, Overland Patk

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Accommodations met our needs and staff was wonderful
Stayed 7 nights in Apr 2024
Response from Best Western Plus Hollywood/Aventura on 22 Apr 2024
Thank you for your kind feedback and your review Susan - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

10/10 Excellent

Davit

Liked: Cleanliness, staff & service, property conditions & facilities
Good services
Stayed 1 night in Apr 2024
Response from Best Western Plus Hollywood/Aventura on 22 Apr 2024
Thank you for your kind feedback and your review Davit - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

10/10 Excellent

Stefanie

Stayed 2 nights in Apr 2024
Response from Best Western Plus Hollywood/Aventura on 6 May 2024
Thank you for your kind feedback and your review Stefanie - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! We've passed along any additional comments to our GM and ownership - thank you for the additional feedback! All the best in 2024 and beyond!!

10/10 Excellent

Jean

Stayed 2 nights in Apr 2024
Response from Best Western Plus Hollywood/Aventura on 17 Apr 2024
Thank you for your kind feedback and your review Jean - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

10/10 Excellent

lina, Pembroke pines

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Best Western Plus Hollywood/Aventura on 17 Apr 2024
Thank you for your kind feedback and your review Lina - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

10/10 Excellent

Scott

Stayed 2 nights in Apr 2024
Response from Best Western Plus Hollywood/Aventura on 4 May 2024
Thank you for your kind feedback and your review Scott - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! We've passed along any additional comments to our GM and ownership - thank you for the additional feedback! All the best in 2024 and beyond!!

2/10 Terrible

Peter

Stayed 1 night in Apr 2024
Response from Best Western Plus Hollywood/Aventura on 1 May 2024
Thank you Peter for your very detailed review from your one night stay over 3 weeks ago. Appreciate your feedback and the opportunity to understand your issues. All the best in 2024 and beyond

10/10 Excellent

FELICIA

Business traveller
Beautiful and safe area
Stayed 1 night in Apr 2024
Response from Best Western Plus Hollywood/Aventura Hotel on 10 Apr 2024
Thank you for your kind feedback and your review FELICIA - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Best Western Plus Hollywood/Aventura Hotel on 10 Apr 2024
Thank you for your kind feedback and your review Jorge - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Good property
Stayed 1 night in Apr 2024
Response from Best Western Plus Hollywood/Aventura on 12 Apr 2024
Thank you for your kind feedback and your review Vivian - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

10/10 Excellent

Nerissa

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Best Western Plus Hollywood/Aventura Hotel on 8 Apr 2024
Thank you for your kind feedback and your review Nerissa - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

10/10 Excellent

Alejo

Very clean
Stayed 1 night in Mar 2024
Response from Best Western Plus Hollywood/Aventura Hotel on 6 Apr 2024
Thank you for your kind feedback and your review Alejo - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet. Staff was professional and Courteous. Bfast was awesome. 👍😎
Stayed 7 nights in Mar 2024
Response from Best Western Plus Hollywood/Aventura Hotel on 2 Apr 2024
Thank you for your kind feedback and your review Scott - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

6/10 Okay

Jeanette

Disliked: Property conditions & facilities
Stayed on the 4th floor it wreaked of mold. Had to sleep with the window open. There is a great view of the strip club from the hotel.
Stayed 1 night in Mar 2024
Response from Best Western Plus Hollywood/Aventura Hotel on 30 Mar 2024
Thank you for your kind feedback and your review Jeanette - we're happy you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

6/10 Okay

Andrew

Travelled with family
Very outdated hotel. In need of an update for fittings, painting, etc. included breakfast is mediocre- no real ‘healthy’ choices. If you book through Expedia you don’t get Best Western rewards for your stay.
Stayed 9 nights in Mar 2024
Response from Best Western Plus Hollywood/Aventura Hotel on 28 Mar 2024
Thank you for your kind feedback and your review Andrew - we're happy you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!! PS - Yes, if you book through Expedia, you don't get your BWR points as the hotel ends up paying 15-18% commission of your booking to the Online Travel Agent!! BOOK BW OR DIRECT and you'll get your full BWR points.

2/10 Terrible

darien

Stayed 1 night in Mar 2024
Response from Best Western Plus Hollywood/Aventura on 15 Apr 2024
Thank you for your very detailed and articulate feedback Darien! We'll use your comments to address these issues immediately.

2/10 Terrible

darien

Disliked: Staff & service, property conditions & facilities
This was the worst hotel experience I have ever had. Could not sleep due to Drag racing throughout the night on the street next to the hotel. There was no possible way to sleep. Seems like the hotel should notify the police
Stayed 1 night in Mar 2024
Response from Best Western Plus Hollywood/Aventura Hotel on 25 Mar 2024
Thank you for your feedback Darien. As we're located next to I-95, the east coast's busiest highway, it can be a bit noisy at times and unfortunately, people do like to show off their cars and speed all the way up and down Florida on the highway. Very sorry this impacted your sleep and hope you had the opportunity to speak to our General Manager Juna prior to your departure. Wishing you all the best in 2024 and beyond!

6/10 Okay

Cathy

Liked: Staff & service, amenities
Staff was professional and nice but they didn’t resolve the issue. I stayed 3 nights at the hotel with the noise from the interstate very very loud. I asked to be moved to the other side of hotel the 2nd night. Basic cable with no tv guide. I would like a refund for one of the nights.
Stayed 3 nights in Mar 2024
Response from Best Western Plus Hollywood/Aventura Hotel on 25 Mar 2024
Hello Cathy - so sorry to see you appear to have experienced a problem with our recent stay! We've just shared your review with Juan, our General Manager - hope you had the opportunity to speak to him or any other member of management before your departure so he could have addressed it directly with you. Stay healthy and wishing you all the best in 2024 and beyond!!

2/10 Terrible

Fedrick

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Accidental booking date wasn't rectified, so I was charged the full price to NOT stay there. When i asked to get it changed they said for me to contact expedia. Expedia contacted them and they still denied it. Terrible experience.
Stayed 1 night in Feb 2024
Response from Best Western Plus Hollywood/Aventura Hotel on 25 Mar 2024
Thank you Fedrick for your feedback and we can understand your frustration but you made the booking late on Feb 16th for arrival on Feb 16th and the hotel was sold out that evening. Terms and conditions are clear with a 24 hour cancellation policy prior to the arrival date and you even booked a pre-paid reservation to receive the discount. We're very flexible with our guests but if you feel the need to place blame on someone for your mistake, we'll shoulder your frustration. Wishing you happiness in 2024 and beyond.

6/10 Okay

mariano

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Best Western Plus Hollywood/Aventura Hotel on 19 Mar 2024
Thank you for your kind feedback and your review Mariano - we're happy you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

10/10 Excellent

Delia

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Mar 2024
Response from Best Western Plus Hollywood/Aventura Hotel on 15 Mar 2024
Thank you for your kind feedback and your review Delia - we're THRILLED you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Mar 2024
Response from Best Western Plus Hollywood/Aventura Hotel on 14 Mar 2024
Thank you for your kind feedback and your review Rafael - we're THRILLED you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

10/10 Excellent

Manmi c C

Stayed 1 night in Mar 2024
Response from Best Western Plus Hollywood/Aventura Hotel on 2 Apr 2024
Thank you for your kind feedback and your review Manmi - we're thrilled you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

8/10 Good

Keiera

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 3 nights in Mar 2024
Response from Best Western Plus Hollywood/Aventura Hotel on 13 Mar 2024
Thank you for your kind feedback and your review Keiera - we're THRILLED you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

10/10 Excellent

Sheila, North Mankato

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good stay was good really good and calm hotel to stay and swimimg pool real nice
Stayed 6 nights in Mar 2024
Response from Best Western Plus Hollywood/Aventura Hotel on 11 Mar 2024
Thank you for your kind feedback and your review Sheila - we're THRILLED you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

2/10 Terrible

Doris

Stayed 1 night in Mar 2024
Response from Best Western Plus Hollywood/Aventura Hotel on 29 Mar 2024
Hello Doris - so sorry to see you appear to have experienced a problem with our recent stay! We've just shared your review with Juan, our General Manager - hope you had the opportunity to speak to him or any other member of management before your departure so he could have addressed it directly with you. Stay healthy and wishing you all the best in 2024 and beyond!!

8/10 Good

Dmitri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
highway proximity
Stayed 1 night in Mar 2024
Response from Best Western Plus Hollywood/Aventura Hotel on 11 Mar 2024
Thank you for your kind feedback and your review Dmitri - we're THRILLED you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!

2/10 Terrible

Rita

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Best Western Plus Hollywood/Aventura Hotel on 7 Mar 2024
Hello Rita - so sorry to see you appear to have experienced a problem with our recent stay! We've just shared your review with Juan, our General Manager - hope you had the opportunity to speak to him or any other member of management before your departure so he could have addressed it directly with you. Stay healthy and wishing you all the best in 2024 and beyond!!

6/10 Okay

Qwinteria

Travelled with partner
Liked: Staff & service
Disliked: Amenities
I didn't like that the guest services didn't speak English but was helpful. Found a roach in my room and the smell was at first ok but then a stench came about that was unbearable. Overall my stay was average.
Response from Best Western Plus Hollywood/Aventura Hotel on 6 Mar 2024
Thank you for your kind feedback and your review Qwinteria - we're happy you enjoyed your check-in experience and everything else has met your expectations!! Thank you for choosing the BEST WESTERN PLUS Hollywood/Aventura!! We hope you'll share your positive experience with friends and family and we look forward to welcoming you back again should you find yourself in the area! All the best in 2024 and beyond!!