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Reviews of Courtyard by Marriott Fort Collins

3 out of 5
Courtyard by Marriott Fort Collins
1200 Oakridge Dr, Fort Collins, CO

Reviews

8.6

Excellent

Rating 10 - Excellent. 491 out of 1001 reviews" "
Rating 8 - Good. 327 out of 1001 reviews" "
Rating 6 - Okay. 113 out of 1001 reviews" "
Rating 4 - Poor. 47 out of 1001 reviews" "
Rating 2 - Terrible. 23 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Abdullah

Liked: Staff & service
Disliked: Property conditions & facilities
Thanks all
Stayed 9 nights in May 2024

6/10 Okay

Patricia

Liked: Staff & service, property conditions & facilities
The room is nice and clean. The Cesar salad I had was terrible. Tasted like they put only red wine vinegar on it not Cesar dressing. They don’t clean room unless you ask so I stayed 5 days and constantly had to ask for coffee.
Stayed 4 nights in May 2024
Response from CR on 13 May 2024
Thank you for taking the time to share your concerns regarding your recent stay. I would like to apologize that we did not meet your expectations. We have shared your concerns with our leadership team to ensure your issues are isolated. Thanks again and hope to welcome you back to the Courtyard Fort Collins in the near future.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had some issues (no body wash in the room, a snafu with a breakfast item, and a couple of other small things) and the staff was OUTSTANDING in making up for it. The issues were remedied, we received credits and complimentary items, and the manager sent a hand-written apology note to our room. Absolutely a class act. We will definitely stay here again based on this alone.
Stayed 2 nights in May 2024
Response from CR on 13 May 2024
Thank you so much for your kind words about your most recent experience with us at Courtyard Fort Collins. It was a pleasure having you at the hotel. We appreciate you taking the time to share your feedback and for recognizing our amazing team. We hope to see you again soon!

6/10 Okay

richard

Liked: Cleanliness, staff & service
Liked friendly staff, location, bar and bistro on site, price. Didnt like bathroom in room 202. Electric mirror did not work and no other light spirce at sink/vanity - very hard to shave or put on makeoff. Sink drained very slow. Toilet flush handle was precarious like it was about to fall off and flush was bery slow and weak. Wayer pressure or head on head was weak. Bed ok, not great and pillows too thick or fluffy. Bedroom was small but ok overall. TV on SIDE of bed, not at end...weird.
Stayed 4 nights in Apr 2024
Response from Jeremy on 4 May 2024
Thank you for telling us about your stay. We apologize that you did not get to stay in one of our newly renovated rooms. We hope you will come back and try us again after we finish our remodel. Please have safe travels.

10/10 Excellent

christie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Nice outdoor area. Quiet.
Stayed 1 night in Apr 2024
Response from CR on 15 Apr 2024
Thank you so much for your kind words about your most recent experience with us at Courtyard Fort Collins. It was a pleasure having you at the hotel. We appreciate you taking the time to share your feedback and for recognizing our amazing team.We will be undergoing renovation until May 2024, and we hope to see you again soon!

8/10 Good

KIM

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from CR on 6 Apr 2024
Thank you for taking the time to share your feedback with us.We will be undergoing renovation until May 2024 and we hope to welcome you back to the Courtyard Fort Collins in the near future.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and neat
Stayed 1 night in Apr 2024
Response from CR on 6 Apr 2024
Thank you so much for your kind words about your most recent experience with us at Courtyard Fort Collins. It was a pleasure having you at the hotel. We appreciate you taking the time to share your feedback and for recognizing our amazing team.We will be undergoing renovation until May 2024, and we hope to see you again soon!

10/10 Excellent

Kayla, Gurley

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conner at the front desk was very friendly and helpful.
Stayed 1 night in Apr 2024
Response from CR on 4 Apr 2024
Thank you so much for your kind words about your most recent experience with us at Courtyard Fort Collins. It was a pleasure having you at the hotel. We appreciate you taking the time to share your feedback and for recognizing our amazing team.We will be undergoing renovation until May 2024, and we hope to see you again soon!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very nice. It is obviously at the end of a big upgrade so some minor things still need to be done but it’s looking great!
Stayed 1 night in Apr 2024
Response from CR on 3 Apr 2024
Thank you so much for your kind words about your most recent experience with us at Courtyard Fort Collins. It was a pleasure having you at the hotel. We appreciate you taking the time to share your feedback and for recognizing our amazing team.We will be undergoing renovation until May 2024, and we hope to see you again soon!

10/10 Excellent

Lauren

Stayed 1 night in Mar 2024
Response from CR on 15 Apr 2024
Thank you so much for your kind words about your most recent experience with us at Courtyard Fort Collins. It was a pleasure having you at the hotel. We appreciate you taking the time to share your feedback and for recognizing our amazing team.We will be undergoing renovation until May 2024, and we hope to see you again soon!

10/10 Excellent

Kathryn

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did like the idea that there was food available during the later evening hours, as that made things much more convenient.
Stayed 1 night in Mar 2024
Response from CR on 19 Mar 2024
Thank you for taking the time to share your feedback with us.We will be undergoing renovation until May 2024, and we hope to welcome you back to the Courtyard Fort Collins in the near future.

8/10 Good

Roberta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Not happy with pool music and lights flashing on all night literally all night
Stayed 1 night in Mar 2024
Response from CR on 17 Mar 2024
Thank you for taking the time to share your concerns regarding your recent stay. I would like to apologize that we did not meet your expectations. We have shared your concerns with our leadership team to ensure your issues are isolated. We will be undergoing renovation until May 2024 and we hope to welcome you back to the Courtyard Fort Collins in the near future.

10/10 Excellent

Eryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from CR on 16 Mar 2024
Thank you for taking the time to share your feedback with us.We will be undergoing renovation until May 2024, and we hope to welcome you back to the Courtyard Fort Collins in the near future.

10/10 Excellent

Betty Roxana

Stayed 5 nights in Feb 2024
Response from Conor on 26 Mar 2024
Thank you for taking the time to share your feedback with us.We will be undergoing renovation until May 2024 and we hope to welcome you back to the Courtyard Fort Collins in the near future.

6/10 Okay

Betty Roxana

Stayed 2 nights in Feb 2024
Response from Conor on 26 Mar 2024
Thank you for taking the time to share your feedback with us.We will be undergoing renovation until May 2024 and we hope to welcome you back to the Courtyard Fort Collins in the near future.

10/10 Excellent

Betty Roxana

Stayed 7 nights in Feb 2024
Response from Conor on 26 Mar 2024
Thank you for taking the time to share your feedback with us.We will be undergoing renovation until May 2024 and we hope to welcome you back to the Courtyard Fort Collins in the near future.

8/10 Good

Betty Roxana

Stayed 1 night in Feb 2024
Response from Conor on 26 Mar 2024
Thank you for taking the time to share your feedback with us.We will be undergoing renovation until May 2024 and we hope to welcome you back to the Courtyard Fort Collins in the near future.

10/10 Excellent

Anita

Travelled with group
Liked: Cleanliness, amenities
The front desk attendant was very welcoming and helpful. I really appreciated how many hats he wore and was always engaging and warm. He definitely contributed to our good experience at the Courtyard Marriot. The rooms were good too.
Stayed 2 nights in Feb 2024
Response from CR on 25 Feb 2024
Thank you so much for your kind words about your most recent experience with us at Courtyard Fort Collins. It was a pleasure having you at the hotel! We appreciate you taking the time to share your feedback and for recognizing our amazing team.We will be undergoing renovation until May 2024, and we hope to see you again soon!

10/10 Excellent

Betty Roxana

Stayed 2 nights in Feb 2024
Response from Conor on 26 Mar 2024
Thank you for taking the time to share your feedback with us.We will be undergoing renovation until May 2024 and we hope to welcome you back to the Courtyard Fort Collins in the near future.

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel ever!
Conner, Kathryn, Stephanie, Savannah! Thank you for making a very very difficult trip so nice for me. The GM should know what an amazing crew he/ she has- oh. I can’t forget “New York”- the awesome cook they have. A wonderful hotel with the best people working for it. Thank you so very much! -Aimee
Stayed 1 night in Feb 2024
Response from CR on 19 Feb 2024
Dear AimeeThank you so much for your kind words about your most recent experience with us at Courtyard Fort Collins. It was a pleasure having you at the hotel. We appreciate you taking the time to share your feedback and for recognizing our amazing team.We will be undergoing renovations until May 2024 and we hope to see you again soon!

8/10 Good

Betty Roxana

Stayed 7 nights in Feb 2024
Response from Conor on 26 Mar 2024
Thank you for taking the time to share your feedback with us.We will be undergoing renovation until May 2024 and we hope to welcome you back to the Courtyard Fort Collins in the near future.

2/10 Terrible

Vicky, Colorado Springs

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Was caught in a Ice Storm on out way too Wyoming with a 3, 4 and 5 year old a teenager and 3 adults. Already spent 4 hrs to get to a plane that is 2 hrs away. The employee informed us that the check from EXPEDIA did not go through. So we would need to put a $200 deposit instead of the $20 down.... Serioudly.... so we leave in s ice storm with toddlers wanting to go to bed and get out of the car to put $200 on my card. Only to get back and him tell us the card won't go through??? I explain that i just put $200 on my card and he tells me oh know it is $200 on top of the $20. I had to leave i am usually the calm one but i was done. 47 minutes later and my daughter calling expedia explaining what is going on and more we get a room. My poor grandchildren heck us poor parents, grsndma and great grandma..... This man was so rude n expedia agent who was no help at all
Stayed 1 night in Feb 2024
Response from CR on 19 Feb 2024
Dear Vicky,Thank you for taking the time to share your concerns regarding your recent stay. I would like to apologize that we did not meet your expectations. We have shared your concerns with our leadership team to ensure your issues are isolated. We will be undergoing renovations until May of 2024 and hope to welcome you back to the Courtyard Fort Collins in the near future.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just easy checking in and to find. Nice room and feels safe.
Stayed 1 night in Feb 2024
Response from General Manager on 18 Feb 2024
Good Morning Douglas! Thank you so very much for your kind words. We are currently undergoing a multi-million dollar renovation and would love to host you again the next time you are in the area.

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from CR on 14 Feb 2024
Dear Tamara,Thank you so much for your kind words about your most recent experience with us at Courtyard Fort Collins. It was a pleasure having you at the hotel. We appreciate you taking the time to share your feedback and for recognizing our amazing team.We will be undergoing renovations until May 2024, and we hope to see you again soon!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a bit dated, but was under renovations at the time of my visit. The did not use any of the facilities because I was literally only there to sleep. They have a Starbucks in the lobby which is convenient. Employees of the hotel in the Starbucks were A . They have a nice little market also for things you might need or want.
Stayed 1 night in Feb 2024
Response from CR on 12 Feb 2024
Dear Patricia,Thank you so much for your kind words about your most recent experience with us at Courtyard Fort Collins. It was a pleasure having you at the hotel. We appreciate you taking the time to share your feedback and for recognizing our amazing team.We will be undergoing renovation until May 2024, and we hope to see you again soon!

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the staff. They made us feel welcome & treated us like we were the only guests.
Stayed 3 nights in Feb 2024
Response from CR on 12 Feb 2024
Dear Denise,Thank you so much for your kind words about your most recent experience with us at Courtyard Fort Collins. It was a pleasure having you at the hotel. We appreciate you taking the time to share your feedback and for recognizing our amazing team.We will be undergoing renovation until May 2024, and we hope to see you again soon!

10/10 Excellent

Jairo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having a restaurant in the property as well as another one literally next door was a plus
Stayed 7 nights in Jan 2024
Response from CR on 6 Feb 2024
Dear Benjamin,Thank you so much for your kind words about your most recent experience with us at Courtyard Fort Collins. It was a pleasure having you at the hotel. We appreciate you taking the time to share your feedback and for recognizing our amazing team. We will be undergoing renovations until May of 2024 and hope to welcome you again soon!

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from CR on 6 Feb 2024
Dear Benjamin,Thank you so much for your kind words about your most recent experience with us at Courtyard Fort Collins. It was a pleasure having you at the hotel. We appreciate you taking the time to share your feedback and for recognizing our amazing team.We are undergoing a renovation until May 2024 and we hope to see you again soon!

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from CR on 31 Jan 2024
Dear Denise,On behalf of the entire hotel team, I want to thank you for sharing about your stay at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Staff and Management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope you have safe travels out there!Sincerely,Courtyard Fort Collins

10/10 Excellent

derek

Stayed 1 night in Jan 2024
Response from Conor on 26 Mar 2024
Thank you for taking the time to share your feedback with us.We will be undergoing renovation until May 2024 and we hope to welcome you back to the Courtyard Fort Collins in the near future.

10/10 Excellent

eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and quiet. Staff contacted us within hours after check-out for a lost item.
Stayed 2 nights in Jan 2024
Response from CR on 31 Jan 2024
Dear Eric,On behalf of the entire hotel team, I want to thank you for sharing about your stay at our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Staff and Management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope you have safe travels out there!Sincerely,Courtyard Fort Collins

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2024
Response from Conor Rosenbalm on 17 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with staff and management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Conor on 10 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with staff and management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Kristina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Water problem at property pushed us into a hotel that had halls that smelled of vomit and a pull out of springs. Manager Taya would not refund any part since it was booked through Expedia, although management did do it for my family who booked directly with the hotel. The pictures of the hotel on Expedia look good but it was run down from the outside. The water issue speaks for itself.
Stayed 2 nights in Dec 2023
Response from CR on 1 Feb 2024
Dear Kristina, Thank you for taking the time to let us know about your experience while staying with us. Your experience of these kinds of problems is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. This property was bank owned and was recently purchased by new ownership/management. We will be undergoing a multimillion-dollar renovation beginning in February. We are working diligently to get this property back up to Marriott standards. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Conor on 10 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with staff and management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Alexandra, Lafayette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Very helpful staff. Only wish that breakfast in the weekends started at 6:00. Hard when you’re here for an event. The shower/bathroom could use an update
Stayed 1 night in Dec 2023
Response from Conor on 10 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with staff and management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Andrea

Liked: Amenities
Response from CR on 12 Feb 2024
Dear Andrea,Thank you so much for your review and experience with us at Courtyard Fort Collins. It was a pleasure having you at the hotel. We appreciate you taking the time to share your feedback and for recognizing our amazing team.We will be undergoing renovation until May 2024, and we hope to see you again soon!

10/10 Excellent

Jodi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Scott was awesome. Thank you!
Stayed 2 nights in Nov 2023
Response from Conor on 10 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with staff and management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

S Arthur, Providence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great.
Stayed 4 nights in Oct 2023
Response from CR on 1 Feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with staff and management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Kevin

Stayed 1 night in Oct 2023
Response from Conor on 10 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with staff and management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Vanessa

Travelled with family
Liked: Amenities, property conditions & facilities
Very clean place. We enjoyed the outdoor raised fire pit.
Stayed 2 nights in Oct 2023
Response from CR on 1 Feb 2024
Dear Vanessa, On behalf of the entire hotel team, I want to thank you for sharing about your stay at our property. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Staff and Management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope you to welcome you back soon and hope you have safe travels out there!

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
This was an older property but was well maintained. The bed was not comfy. The staff were super friendly and attentive.
Stayed 4 nights in Sep 2023
Response from CR on 1 Feb 2024
Dear Alison, Thank you for taking the time to let us know about your experience while staying with us. Your experience of these kinds of problems is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. This property was bank owned and was recently purchased by new ownership/management. We will be undergoing a multimillion-dollar renovation beginning in February. This will also include reopening the Bistro. We are working diligently to get this property back up to Marriott standards. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Vickie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 Would Recommend to Everyone
Amazing stay!! The staff was so friendly and helpful our entire stay. We got in late our first day and were up before the sun our last day, no matter when we needed help we were greeted with the friendliest, most helpful staff we've ever experienced. We had to stay almost a full week under sad and stressful circumstances, but this hotel and the people who work here made it so much better for us. The breakfast was good, the rooms were clean and accessible, the property was beautiful, and everyone was so sweet. Thank you for a wonderful experience!
Stayed 6 nights in Sep 2023
Response from CR on 1 Feb 2024
Dear Vickie, On behalf of the entire hotel team, I want to thank you for sharing about your stay at our property. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Staff and Management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope you to welcome you back soon and hope you have safe travels out there!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Adequate
Stayed 2 nights in Sep 2023
Response from CR on 1 Feb 2024
Dear David, On behalf of the entire hotel team, I want to thank you for sharing about your stay at our property. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Staff and Management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope you to welcome you back soon and hope you have safe travels out there!

10/10 Excellent

NANETTE

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from CR on 1 Feb 2024
Dear Nanette, On behalf of the entire hotel team, I want to thank you for sharing about your stay at our property. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Staff and Management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope you to welcome you back soon and hope you have safe travels out there!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager very helpful
Stayed 2 nights in Sep 2023
Response from CR on 1 Feb 2024
Dear John, On behalf of the entire hotel team, I want to thank you for sharing about your stay at our property. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Staff and Management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope you to welcome you back soon and hope you have safe travels out there!

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kateryna is the best
My stay was amazing from the moment I checked in. Kateryna was so friendly and helpful. She answered all the questions I had and she was a very hard worker. She ran the front desk and worked the bistro, always with a smile on her face.
Stayed 5 nights in Aug 2023
Response from CR on 1 Feb 2024
Dear Christine, On behalf of the entire hotel team, I want to thank you for sharing about your stay at our property. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Staff and Management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope you to welcome you back soon and hope you have safe travels out there!

2/10 Terrible

ADAM, WHITEWOOD

Business traveller, Travelled with partner
Disliked: Staff & service
Hotel was overbooked. Had a reservation but no room. No one even offered assistance to find another place to stay. Poor customer service and poorly trained staff.
Stayed 1 night in Jun 2023
Response from CR on 1 Feb 2024
Dear Adam, Thank you for taking the time to let us know about your experience while staying with us. Your experience of these kinds of problems is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. This property was bank owned and was recently purchased by new ownership/management. We will be undergoing a multi million-dollar renovation beginning in February. This will also include reopening the Bistro. We are working diligently to get this property back up to Marriott standards. I hope you choose to stay with us again when your travels bring you back to the area.

4/10 Poor

Saul

Stayed 3 nights in Aug 2023
Response from CR on 1 Feb 2024
Dear Saul, Thank you for taking the time to let us know about your experience while staying with us. Your experience of these kinds of problems is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. This property was bank owned and was recently purchased by new ownership/management. We will be undergoing a multi million-dollar renovation beginning in February. This will also include reopening the Bistro. We are working diligently to get this property back up to Marriott standards. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was able to reserve a last-minute room on a holiday weekend.
Stayed 1 night in Jul 2023
Response from CR on 1 Feb 2024
Dear Mark, On behalf of the entire hotel team, I want to thank you for sharing about your stay at our property. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Staff and Management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope you to welcome you back soon and hope you have safe travels out there!