Wyndham Hotels in Florida Keys

"Disappointing and Disrespectful Experience from the store employee. We booked the Villas for Mother’s Day to make it special for our moms, but the experience was ruined by a very disrespectful interaction. At the hotel store, a cashier aggressively yelled at my mom for touching a cinnamon roll, assuming we wouldn’t pay. She was humiliated and left in tears. Even after speaking with the manager, the employee never apologized and remained defiant. This behavior is unacceptable and not what you expect from a Marriott Autograph Collection property. Very disappointing. While this experience was very negative, I want to highlight that other team members were friendly and attentive, and showed the level of service expected from this brand. "

"This was our 25th wedding anniversary and a bucket list trip for us. We had roaches in our room in the room next to us had a dog that would bark at all hours of the night. We went to the front desk and called several times to no avail. Finally, on our third night they said the next morning they would deep clean our room and spray it for bugs. They never did. M when we arrived Our sheets had black stains on them and they were never changed. Our shower had rocks and sand in. It was also never cleaned. Valet parking is a joke. The literally parked our car along side of the highway. Upon checkout, I was so frustrated and disappointed I brought them one of the bugs. At that point, they comped our room charges, which honestly is a bare minimum of what they could’ve done.. but they never removed our breakfast charges which we had prepaid for as part of our reservation. Honestly, we could’ve stayed at a La Quinta and been treated better"

"Breakfast the best ! Staff wonderful!"

"didn't use the kitchen, but it was alright"

"Pedí una cuna y una bañera y nunca la vi en la habitación"

"The hotel is located to pretty decent spots and having the bar next door to the hotel was a huge plus. Parking can be a nightmare honestly. Again with the bar being next door parking gets filled quickly and it’s unfair to the hotel guests.. paying $20 a day is a bit much. There was hair in the bathroom, bathtub and sink. So that wasn’t enjoyable. The breakfast was okay. Limited options but still workable to get some food in your system. I’ll say for Mother’s Day they were giving out mimosas which was thoughtful. It was a nice stay, comfortable hotel room. The pool was nice, tiki bar was open which was cool. OH. So we got a “pool view” room. BARELY. It was blocked by trees… Overall a decent stay."

"I love staying at the Reef House. The site is beautiful and so relaxing. The drinks at the bar are excellent and the grounds are well maintained and clean. Every single staff member I encountered during my stay were incredibly helpful and friendly. The facility is also pet friendly and even provided a welcome treat for my dog.. 10/10 for me"

"Absolutely beautiful property and room. Would have stayed another night or two but they were sold out. Definitely recommend. 👍👍"

"We loved our stay at Waterside. We were able to have our fur babies vacationing with us and our suite was so big and convenient. Only thing missing was the kayaks in the picture on property but beside that one minor thing I would definitely recommend to stay here.. we will be back.. place is clean and staff is wonderful."