Florence Mall Tours and Activities

The room was clean and comfortable, but the staff was the best part of the visit for me. After another hotel cancelled my room for overbooking as I was arriving in town, I had to scramble to find another room. I called and they immediately verified they had a room available and got me all set up 10 minutes before I got to the property. Their kindness was very appreciated and if i return to Cincinnati, I will stay here again!

The host was unfriendly and targeting. After receiving paid confirmation, the host called and inquired on the reason for stay and adamantly referred to the community as “protected” with closely monitored noise ordinances. Mind you, the apartment is directly across for the stadium. The area is riddled with the homeless population. Another conversation centered around “no parties” allowed and strict guest limits. At no time did we discuss or suggest we were having a get together and our reservation was a party of 2 with a 6 party posted limit. We had to contact customer service because the host encouraged us to cancel via the app due not being a “good fit” for this protected community. I would be mindful of hosts who charge outrageous security deposits for short stays. I would not recommend this property. There are other great places nearby and more friendly who offer more amenities.