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Reviews of Holiday Inn Express Hotel & Suites Florence I-95 at Hwy 327, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Florence I-95 at Hwy 327, an IHG Hotel
2101 Florence Harllee Blvd, Florence, SC

Reviews

8.6

Excellent

Rating 10 - Excellent. 578 out of 1001 reviews" "
Rating 8 - Good. 239 out of 1001 reviews" "
Rating 6 - Okay. 97 out of 1001 reviews" "
Rating 4 - Poor. 43 out of 1001 reviews" "
Rating 2 - Terrible. 44 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff went above and beyond to meet my needs.
Stayed 1 night in Apr 2024

6/10 Okay

Amy

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Check in/out was easy, the facility was quiet and breakfast was typical. The beds however were awful! We stayed in a “suite” and were tossing and turning all night because the beds were hard and lumpy as if springs were broken. Unfortunately we will not be staying here again.
Stayed 1 night in Apr 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Shelly

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Staff were not professional and not welcoming. Breakfast was disappointing. By 7:30am most of the food was gone and didn’t look like it was being replenished. We will not stay at that location again.
Stayed 1 night in Apr 2024

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great !!!
Stayed 1 night in Apr 2024

8/10 Good

Kathy

Liked: Staff & service, property conditions & facilities
Near Buc-ees
Stayed 1 night in Apr 2024

6/10 Okay

Nasir

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
This staff was neither rude or disrespectful. However more could have been done to make my stay
Stayed 1 night in Apr 2024

4/10 Poor

Patricia

Travelled with partner
Room was obviously not cleaned after last client left. There was actual garbage in the little sink near the coffee machine. There was dirty footprints in the bathroom. I think this is a fairly building I won’t stay again.
Stayed 1 night in Apr 2024

8/10 Good

MIRALKUMAR

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Breakfast is not the best but rooms were clean and spacious. Hotel is overall good.
Stayed 1 night in Mar 2024
Response from Rachel on 6 Apr 2024
Thank you for taking a moment to share your positive feedback. I’m ecstatic to hear you enjoyed your stay here at the Holiday Inn Express & Suite Florence Harllee Blvd. Our mission is to meet and exceed your expectations and it looks like we’ve done just that. Thank you again for choosing to stay with us. We look forward to welcoming you back to our hotel in the future.

2/10 Terrible

Yoonhee

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Bathroom was not cleaned well. Overall not a clean property.
Stayed 1 night in Mar 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was amazing, room was squeaky clean, staff were helpful. All in all a 5/5 stay!
Stayed 1 night in Mar 2024
Response from Rachel on 29 Mar 2024
Thank you for taking a moment to share your positive feedback. I’m ecstatic to hear you enjoyed your stay here at the Holiday Inn Express & Suite Florence Harllee Blvd. Our mission is to meet and exceed your expectations and it looks like we’ve done just that. Thank you again for choosing to stay with us. We look forward to welcoming you back to our hotel in the future.

4/10 Poor

Danielle

Travelled with family
Disliked: Staff & service
While staying overnight at this location we checked in around 845pm. Once up in our room and settled in we noticed that the bathroom toilet had been clogged. I tried for 45 minutes alternating between calling the hotel number and the main desk and it was constantly busy. I went downstairs and asked for housekeeping which was I was advised was not on the premise. I suggested someone plunge the bathroom. The woman at the reception desk brought the plunger to me to plunge without even suggesting she take care of the issue. Needless to say I will no longer be staying at holiday inn hotels.
Stayed 1 night in Mar 2024

6/10 Okay

Danielle

Travelled with family
Disliked: Cleanliness
Bathrooms needed a good cleaning. Hair in the shower and shower doors were dirty
Stayed 1 night in Mar 2024
Response from Rachel on 29 Mar 2024
Thank you for taking a moment to share your experience. We are constantly working to improve our hotel and your comments will help us improve in this area. We look forward to welcoming you back to our hotel in the future.

8/10 Good

fiona m, Little Egg Harbor

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We arrived around 10p. The woman at the desk was not professional or friendly. I said hello we have a reservation. She replied last name. I said XXXX, she tapped away at the computer and said, another third party. I didn’t say anything. She made a comment about her stomach hurting. I said is there a problem. She said no. She asked the other woman that was behind the desk with her, do you have a room key for XXXX? She next said you wouldn’t it is third party. She next said I need your card for a $1 incidental on the room. I was confused on what she actually said. I said you need my card for what? She said I need o hold your credit card so if you damage my hotel room I’ll charge you. I couldn’t believe the manor this transaction was going. She help out our room cards and quick fired out what time breakfast and checkout were. We walked away. It the ok all my power to not walk out and go somewhere else. If the hotel was not so convent to 95 and so nice and clean, I would not be writing this review right now. We left around 7a the next day and the woman we saw at the front desk was so cheerful and professional. Would have rated this hotel higher but after a long drive it was so unfair to be treated like we were when we arrived and checked in.
Stayed 1 night in Mar 2024
Response from shatodd , GSM on 21 Mar 2024
Good Morning! My name is Shatodd Oliver and i am the guest services manager here at holiday inn express. I want to first extend our sincerest apologies. We set a standard of always giving 100% customer service in all aspects of. Thank you for your feedback. This info is vital and helps us solve the issues. will speak with that associate regarding your experience.

10/10 Excellent

Geneva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Love Everything front Desk was nice when checking in. I didn't see anything wrong. Well be back soon
Stayed 1 night in Mar 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
The place is a nice clean stop along I95. The rooms in the front are more prone to road noise compared to the back of the hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Julie

Stayed 1 night in Mar 2024
Response from Todd Oliver, Front Desk Manager on 14 Mar 2024
We thank you for the feedback; whether positive or negative. this helps us with issues that we have unknown and how the give you % customer service . we look forward to you staying with us again in the near Future!!Shatodd Oliver.Front desk Manager

2/10 Terrible

Derek

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We checked into our room, which was dirty and not fully cleaned after previous guests. The floor had sticky spots and the bathtub was clearly not cleaned, with hair and dirt on the floor, plus a few hairs in one of the beds. The front desk attendants did everything they could to assist, but there were no other available rooms of similar size. There would be no credit or refund in moving to a smaller room, and because there was no manager on duty, there was nothing they could do. I spent over an hour of my night trying to sort through it before giving up and staying in the original room. Expedia customer service was helpful, but also limited in what they could do with no manager on duty.
Stayed 1 night in Mar 2024

6/10 Okay

Tayler

Stayed 1 night in Feb 2024

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

carol

Stayed 1 night in Feb 2024

8/10 Good

Christine

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet
Stayed 1 night in Feb 2024

10/10 Excellent

D. Mac

Liked: Cleanliness, staff & service, property conditions & facilities
Fair for its price, lots of restaurants around the area
Stayed 1 night in Feb 2024
Response from Rachel on 10 Feb 2024
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay here at the Holiday Inn Express & Suite Florence Harllee Blvd. We are constantly working to improve our hotel and your comments will help us improve in this area. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Robert

Travelled with partner
Liked: Staff & service, property conditions & facilities
Units facing Hiway 327 (even numbers) get constant noise from heavy truck traffic. Units facing to the rear (odd numbers) might be better. Nothing but fast food in immediate vicinity. If you go into Florence (15 minutes ) many good food options.
Stayed 1 night in Jan 2024
Response from Rachel on 10 Feb 2024
Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your stay here at the Holiday Inn Express & Suite Florence Harllee Blvd. We are constantly working to improve our hotel and your comments will help us improve in this area. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Same exit as Bucees
Stayed 1 night in Nov 2023
Response from Rachel on 27 Jan 2024
Thank you for taking a moment to share your experience. We take pride in delivering exceptional customer service. I’d like to apologize for falling short during your stay. We are constantly working to improve our hotel and your comments will help us improve in this area. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Kathy

Liked: Property conditions & facilities
This room for one night served its purpose. The staff was fantastic!
Stayed 1 night in Jan 2024

2/10 Terrible

Curtis, Ruther Glen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Upon check in we were given a room that was not clean and made up. Next room had a do not disturb on the door. The manager opened it and as we settled in found more dirty towels, floor was filthy, bathroom was filthy with hair everywhere, found toenail cutting on floor. We finished cleaning the room only to find bed sheets dirty. The manager did change the sheets. Breakfast was awful and picked up well before the posted time.
Stayed 1 night in Jan 2024

8/10 Good

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The noise from the road was awful. I heard every semi, loud car, tire squeal, etc. But the hotel is very clean, staff was nice, & breakfast was better than most.
Stayed 1 night in Jan 2024

4/10 Poor

Ronald

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in very slow room not very clean. At breakfast there was no hot coffee when I arrived and LIMITED food when my wife came down later, there was no food. Staff very slow. Had trouble operating the computer.
Stayed 1 night in Dec 2023

6/10 Okay

Kathleen

Stayed 1 night in Jan 2024

6/10 Okay

John

Travelled with partner
Stayed 1 night in Jan 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
The location and room was very nice. The cleaning staff just missed a towel in the shower that someone left on the showerhead.
Stayed 1 night in Jan 2024

10/10 Excellent

Felix

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Rooms , very good breakfast. Very helpful and friendly staff .
Stayed 1 night in Dec 2023

10/10 Excellent

George, Baltimore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pretty friendly staff and very clean facility/room. I think for breakfast they should have a little more options other than that it was pretty good
Stayed 1 night in Dec 2023

10/10 Excellent

Fredrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

William

Travelled with partner
Liked: Staff & service, amenities
The room was not thoroughly cleaned. There was hair on the sheets and on the bathroom counter. The rack which held the soap, shampoo, and conditioner in the shower was broken and falling apart. The kitchen staff was exceptionally nice, but there was no microwave out where I could heat my food after it cooled, and they were out of pancakes and oatmeal. The biscuits were fantastic and the cinnamon buns were delicious .
Stayed 1 night in Jan 2024

10/10 Excellent

bill

Travelled with family
Liked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Overall ok hotel
Overall this hotel is ok for what it is and that is a quiet, safe and comfortable place to stay right off I-95. The good is the rooms are clean, the parking is convenient and it's right by a number of places to eat some within walking distance. The hotel offered breakfast is a little sparse though and the check in is a little disorganized but nothing major. Overall would recommend if traveling to or through Florence
Stayed 1 night in Dec 2023

8/10 Good

Jiju

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking area needs security
Stayed 1 night in Dec 2023

8/10 Good

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Staff very helpfull
Stayed 1 night in Dec 2023

10/10 Excellent

IRA, Leesburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Abby

Stayed 1 night in Dec 2023

4/10 Poor

Leighton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice property, convenient to I -95. Not much nearby for dining. Absolutely horrible experience at breakfast. Went to breakfast at 815, hours are until 930. There were only a few omelets left and some gravy. No other hot food! I notified the staff. Very slow reaction. I over heard another guest ask and the answer was it will be about 15 minutes. Unacceptable Holiday Inn!
Stayed 1 night in Dec 2023

8/10 Good

Rachael

Stayed 1 night in Dec 2023

2/10 Terrible

THOMAS, roslyn hts

Stayed 1 night in Dec 2023

8/10 Good

Renita

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Customer Service is Key
The accommodations were suitable for the cost, however customer service was just okay.
Stayed 1 night in Dec 2023

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good the first morning. Run by an experienced staff member. Remainder mornings the staff member had no experience on preparing food items. Most items were cold.
Stayed 3 nights in Dec 2023

2/10 Terrible

Alfred

Travelled with family
Disliked: Cleanliness, staff & service
In the first room assigned to us, the bathroom plumbing was lying on the floor and there was a bad stench. A second room was provided. It was considerable street noise from large trucks. Going to a nearby very large building all night long. Also, the toilet ran continuously although that did not bother us as the noise did not come into the bedroom. The breakfast was have abominable. The dining area was filthy, the tables had not been cleaned and were sticky from syrup and other food items and the floor had not been cleaned up where items had been spilled. There was no milk, no hot water for tea, the oatmeal cooker was empty except for water. There were lesser items that needed attention, but those already mentioned should give you a good idea of what you can expect and my suggestion not to stay at this hotel.
Stayed 1 night in Dec 2023

10/10 Excellent

Nancy, Bayville

Stayed 1 night in Dec 2023