Lobby
Check availability

Reviews of Knights Inn Flint

2 out of 5
Knights Inn Flint
2324 Austin Parkway, Flint, MI

Reviews

4.8
Rating 10 - Excellent. 51 out of 386 reviews" "
Rating 8 - Good. 51 out of 386 reviews" "
Rating 6 - Okay. 64 out of 386 reviews" "
Rating 4 - Poor. 49 out of 386 reviews" "
Rating 2 - Terrible. 171 out of 386 reviews" "

4.6/10

Cleanliness

6.0/10

Staff & service

4.2/10

Amenities

4.6/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

6/10 Okay

Barbara

Travelled with family, Business traveller, Travelled with pets
Disliked: Amenities
The tubs had burnt holes in them cuz people have been in there smoking when they're not supposed to be smoking in the rooms and the fire alarm kept beeping so I had to keep taking the battery out of it and then it's still beep sometimes the bed my sister sat down on it and it hit the floor cuz it's sitting on these little tiny bags I called the front desk about the bed and they said that they would let their boss know and then I never saw anybody I think giving them a three is a little over but they really did try to renovate this room that we were in cuz it had new paint and a new fire thing but the knobs on the air conditioning heater unit the turn button was off you couldn't tell what you were doing to adjust it so three maybe two on the star rating
Stayed 5 nights in May 2024
Response from Chris on 8 May 2024
I am looking into all of these issues and im very sorry about your stay

2/10 Terrible

Lashanda

Disliked: Cleanliness, staff & service, amenities
There was roaches crawling around the walls carpet floors were dirty
Stayed 1 night in Apr 2024
Response from Guest Relations on 1 May 2024
Dear Lashanda,We're sorry to hear that you didn't have a good time. While we treat our property regularly, we'll be sure to have our pest control and housekeeping teams look into all of your comments further. Please consider coming back to give us another chance soon.

10/10 Excellent

Charleena

Liked: Staff & service
Older hotel needs remodeling
Stayed 2 nights in Mar 2024
Response from Chris on 15 Apr 2024
Thank you for your feed back, We are in the process of remolding the rooms.

2/10 Terrible

Madelynn

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It was quiet. I did not like the dirtiness, smell of the room, or how unsafe we felt.
Stayed 1 night in Apr 2024
Response from Chris on 15 Apr 2024
I am very sorry about your stay. I hope that you will come back when we are done remolding the rooms

8/10 Good

Jamie

Stayed 2 nights in Mar 2024
Response from Chris on 10 Apr 2024
thank you for your stay

6/10 Okay

Mahagony

Stayed 1 night in Mar 2024
Response from Chris on 5 Apr 2024
I am sorry that you didn't enjoy your stay with us

2/10 Terrible

Juan

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Chris on 4 Mar 2024
I am very sorry that you didn't enjoy your stay

2/10 Terrible

Mahagony

Stayed 1 night in Feb 2024
Response from Chris on 25 Mar 2024
Im very sorry that you didn't enjoy your stay

8/10 Good

Mahagony

Travelled with partner
Liked: Staff & service
It was decent for the price. The staff that runs the office is very helpful . . . .and they have security!!!
Stayed 1 night in Feb 2024
Response from Chris on 28 Feb 2024
Thank you for your stay. Please come back soon

2/10 Terrible

Juan, A porte

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad the restroom for is brok and the chewer is nasty
Stayed 1 night in Feb 2024
Response from Chris on 28 Feb 2024
I am very sorry that you didn't enjoy your stay

2/10 Terrible

Linda

Disliked: Cleanliness, staff & service, property conditions & facilities
This is the nastiest room I've ever stayed in. White substance spewed across the headboard, bathtub looked like it had never been cleaned, bedspread had burn holes all over it, indoor security lock was broken and TV did not work.I wish I could upload my photos and share how disgusting the room was.
Stayed 1 night in Jan 2024
Response from Chris on 23 Feb 2024
I am very sorry about your stay. We are remolding the rooms at this time

10/10 Excellent

Shannon

Liked: Property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Chris on 21 Feb 2024
Thank you for your stay. please come back soon.

6/10 Okay

Marcus

Stayed 5 nights in Feb 2024
Response from Chris on 21 Feb 2024
Thank you for your stay. Please come back soon

2/10 Terrible

Shawn

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t cancel you will still pay
I called the hotel to cancel two days before my scheduled trip due to a traffic accident and now they tell me too bad you must pay. What a joke
Stayed 1 night in Feb 2024
Response from Guest Relations on 12 Feb 2024
Dear Shawn,Thank you for sharing your thoughts, and we apologize for any inconvenience caused. We encourage you to contact us offline if you have any further questions, as we are always willing to help in any way we can. We hope to welcome you back down the line.

4/10 Poor

Jeffery

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has fallen off terribly over the last few years. The cleaning of the rooms isn’t up to par. The floor boards in the room were weak. The furniture was stained and or broken.
Stayed 1 night in Jan 2024
Response from Guest Relations on 26 Jan 2024
Dear Jeffery,It's disheartening that your time with us was less than ideal, and we apologize for failing to meet your standards and our own. Our team is constantly searching for ways to improve and will use your feedback as a guide to help us enhance the quality of our accommodations. Thank you for taking a moment to share your thoughts, and we wish you all the best.

6/10 Okay

Nancy

Liked: Staff & service
It was ok for the money not best
Stayed 1 night in Jan 2024
Response from Chris on 12 Feb 2024
Thank you for your stay

8/10 Good

Melanie

Stayed 2 nights in Jan 2024
Response from Chris on 12 Feb 2024
Thank you for your stay

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not for single women.
The first room she gave me was a room that had a conjoining door and it was very dirty. Old furniture, it was it showed no consideration. The second room she gave me. I complained and the second room that she gave me had no ball lock at the top. And metal double lock button lock. So I had to purchase a security bar to make sure that no one can come in there. My key was deactivated every day which indicated that she gave out my key to other people for my room
Stayed 3 nights in Jan 2024
Response from Guest Relations on 21 Jan 2024
Dear Kimberly,Your experience is not one that we're proud to read about, as we know we're capable of much better. Thank you for letting us know what was not to your satisfaction during your stay, as this will allow our team to reflect and improve in the areas that matter most to you, especially regarding our attention to cleanliness, accommodations, and all we offer. We wish you well and hope you'll consider giving us another try someday.

2/10 Terrible

Dion

Disliked: Cleanliness, staff & service, property conditions & facilities
Filthy room,towels,sheets,and not clean at all
Stayed 3 nights in Jan 2024
Response from Guest Relations on 21 Jan 2024
Dear Dion,What you have detailed regarding cleanliness certainly does not reflect the spirit of service and value we pride ourselves on. Please accept our sincere apologies for our shortcomings, and know we will give our property and rooms the extra care they deserve. We will also make sure that our housekeeping efforts improve moving forward. Thank you, and please consider returning down the line for a better experience.

6/10 Okay

DAVID

Stayed 1 night in Jan 2024
Response from Chris on 16 Jan 2024
Thank you for your stay

2/10 Terrible

Lyne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Chris on 16 Jan 2024
Sorry you didn't enjoy your stay. I hope that you will come back

2/10 Terrible

Ashley

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property needs to address housekeeping. Living condition are bad, rooms not cleaned properly and safety measures need to be inforced. As well as replacing door locks and water damage. This is health and safety issue.
Stayed 1 night in Dec 2023
Response from Guest Relations on 4 Jan 2024
Dear Ashley,We appreciate you sharing your thoughts with us. We are very sorry for any way in which we failed to meet your expectations. Guest feedback only helps us improve, and that is what we intend to do. Thank you for your time, and we wish you well.

2/10 Terrible

Micah

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Didnt like the fact that the property was filthy cigarette butts everywhere damage to the rooms property plumblimg was horrible room was dirty sheets blankets floors was sticky every junkie and prostitute goes there
Stayed 1 night in Dec 2023
Response from Chris on 26 Dec 2023
I Am very sorry about your stay. I will look into the issues that you have.

2/10 Terrible

AntQuniece, Mt. Morris

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms old no update dirty nasty
Stayed 2 nights in Dec 2023
Response from Chris on 26 Dec 2023
Sorry about your stay

4/10 Poor

Miranda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Chris on 26 Dec 2023
Sorry that you didn't enjoy your stay

2/10 Terrible

Shalon

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Chris on 26 Dec 2023
Sorry about your stay

4/10 Poor

Vanessa

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Chris on 26 Dec 2023
Sorry about your stay

2/10 Terrible

AntQuniece, Mt. Morris

Travelled with family and small children, Business traveller, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is very dirty half ass clean rooms has a very bad odor stuff is falling apart in the rooms old dirty beds the list just goes on
Stayed 3 nights in Dec 2023
Response from Chris on 6 Dec 2023
I am very sorry about your stay I will look into the issues. I am hoping to remodel the rooms the first of the year

10/10 Excellent

Sharon

Stayed 28 nights in Nov 2023
Response from Chris on 26 Dec 2023
Thank you for your stay

2/10 Terrible

Jimmy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Chris on 6 Dec 2023
I Am very sorry for your stay

6/10 Okay

Monika

Liked: Staff & service, room comfort
Stayed 3 nights in Nov 2023
Response from Chris on 8 Nov 2023
Thank you for your stay.

2/10 Terrible

Scott

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Chris on 8 Nov 2023
I am very sorry that you didn't enjoy your stay.

2/10 Terrible

Tonya

Business traveller
Disliked: Cleanliness, staff & service, amenities
No clean linen or towels available. Garbage up n down the sidewalk
Stayed 3 nights in Oct 2023
Response from Guest Relations on 5 Nov 2023
Dear Tonya,The upkeep and cleanliness of our accommodations and amenities are very important to us, so we'll be sure to discuss your comments internally and make changes where necessary. Thank you so much for the feedback and we hope you will give us another chance soon.

2/10 Terrible

Maggie

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Despite a friendly, professional desk clerk, the room had water damage, smelled musty, and the furniture was dirty. For the cost and deposit, the motel was a disappointment and we won’t be returning.
Stayed 1 night in Oct 2023
Response from Guest Relations on 1 Nov 2023
Dear Maggie,Though we are glad you enjoyed our friendly front desk staff, we regret that our accommodations fell below your expectations. What you have detailed regarding cleanliness and our rooms is certainly not reflective of the spirit of service and value we pride ourselves on. Please accept our sincere apologies for our shortcomings, and know we will give our rooms the extra care they deserve. We will also make sure that our housekeeping efforts improve moving forward. Thank you, and please consider giving us another chance to change your perceptions down the line.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Chris on 6 Dec 2023
Thank you for your stay

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Not bad, pretty chill
Checked in around 7:40 ish, finding the place wasn't too hard. Receptionist was a bit rude but other than that it is a cheap hotel suitable and comfortable for a visit.
Stayed 1 night in Oct 2023
Response from Chris on 24 Oct 2023
I will look into my staff. Thank you for your stay

2/10 Terrible

Montel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run down place
Dont stay here spend $30 more at a better hotel!
Stayed 1 night in Oct 2023
Response from Chris on 24 Oct 2023
Sorry that you didn't enjoy your stay

2/10 Terrible

Lacey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Chris on 24 Oct 2023
I am very sorry that you didn't enjoy your stay

10/10 Excellent

Angela

Business traveller
Liked: Amenities
The bed was very comfortable and it was quiet. Only real complaints are bathtub is in bad shape needs replacing and parking lot needs to be kept clean and they would have more clientele. I will stay here again.
Stayed 1 night in Oct 2023
Response from Chris on 24 Oct 2023
Thank you for your stay.

4/10 Poor

Lucricia

Disliked: Cleanliness, amenities, property conditions & facilities
It was okay room was a bit raggedy. Bathroom was dirty.
Stayed 1 night in Oct 2023
Response from Guest Relations on 31 Oct 2023
Dear Lucricia,We regret that our rooms fell below your expectations on this occasion. Rest assured, your feedback remains essential and will be shared with the respective teams as we ensure we uphold our high-quality standards across the board. Down the line, we hope to welcome you back for a better experience.

2/10 Terrible

Haleigh

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wrong room late check inn roaches their price is lower than yours on sign but don’t honor it
Stayed 1 night in Sep 2023
Response from Guest Relations on 12 Oct 2023
Dear Haleigh,We're sorry to hear about what you've described, as this isn't the experience we want our guests to have. Our team will be sure to look into your comments further and make changes where necessary. Please consider giving us another chance soon, as we know that we can impress you.

10/10 Excellent

Montel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap prices
You get what you pay for.
Stayed 1 night in Oct 2023
Response from Chris on 24 Oct 2023
Thank you for your stay

8/10 Good

Jill

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Chris on 4 Oct 2023
Thank you for your stay

8/10 Good

Lloyd

Stayed 1 night in Sep 2023
Response from Chris on 4 Oct 2023
Thank you for your stay. Please come back soon

4/10 Poor

Nathan

Disliked: Cleanliness, amenities, property conditions & facilities
The place was filthy and the first room smelled like cigarettes and weed. The second room was filthy but didn’t smell terrible. Trash all over outside and one of the beds looked like it had blood stains on the mattress that wasn’t covered with sheets. I just needed to sleep after a long day on the road. I’m never staying here again. The bed frame on the non bloody bed was also broken.
Stayed 1 night in Sep 2023
Response from Chris on 28 Sept 2023
I am very sorry about your stay. I am taking care of several issues about the room.

10/10 Excellent

Chris

Stayed 1 night in Sep 2023
Response from Chris on 24 Oct 2023
I'm very sorry that you didn't enjoy your stay

2/10 Terrible

Phoebe

Stayed 1 night in Sep 2023
Response from Chris on 28 Sept 2023
I'm very sorry that you didn't enjoy your stay

2/10 Terrible

Rafael

Business traveller, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was horrible. Bed bugs everywhere, holes in the wall, I was charged twice and they won’t give me a refund . Manager was supposed to call me and never did then denied my refund through Expedia… do not stay here.
Response from Chris on 25 Sept 2023
I am very sorry about your stay. we are taking care of the issues.

10/10 Excellent

Lori

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Chris on 25 Sept 2023
Thank you for your stay. Please come again

2/10 Terrible

Kayla

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall look of the place is sketchy, multiple people outside making the whole area crowded. It looks nothing like the photos. The room we were placed in was falling apart from floor to ceiling.
Stayed 1 night in Sep 2023
Response from Chris on 19 Sept 2023
I am very sorry about your stay. I am trying to clean it up.