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Reviews of Hilton Garden Inn Flint Downtown

3 out of 5
Hilton Garden Inn Flint Downtown
110 W KEARSLEY ST, Flint, MI

Reviews

9.4

Exceptional

Rating 10 - Excellent. 212 out of 271 reviews" "
Rating 8 - Good. 38 out of 271 reviews" "
Rating 6 - Okay. 4 out of 271 reviews" "
Rating 4 - Poor. 9 out of 271 reviews" "
Rating 2 - Terrible. 8 out of 271 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Yolanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, cozy ànd comfortable hotel. The entire staff was very friendly and welcoming to me. The hotel restaurant was amazing and the host Ellen was terrific! She made me the best toast and oatmeal that was absolutely delicious!
Stayed 3 nights in May 2024
Response from Katie on 16 May 2024
Thank you for taking the time to share your experience with us. We are truly grateful for your business and Ellen is definitely an asset to our team! We look forward to seeing you again soon. :)

8/10 Good

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Katie on 16 May 2024
Thank you for leaving a review. We would love to hear how we can earn 5 stars on your next visit.

10/10 Excellent

Mick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My go to hotel in Flint
Stayed 1 night in May 2024
Response from Katie on 16 May 2024
Thank you for leaving a 5-star review! We are truly grateful for your business and we look forward to seeing you again soon.

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best kept a secret!
Stayed 1 night in May 2024

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Great getaway!!!
Stayed 1 night in May 2024

8/10 Good

Dallies

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the fact that when my partner walked into the room they looked around and instantly got naked... The Hilton will always be my choice
Stayed 1 night in Apr 2024

10/10 Excellent

Leslie E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk staff was awesome and the VALET guy was awesome as well👌
Stayed 1 night in Apr 2024

10/10 Excellent

Janae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

benjamin

Disliked: Property conditions & facilities
Construction. Forever.
Stayed 1 night in Mar 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Katie on 2 Apr 2024
Thank you for the 5 star review. We are thrilled that you enjoyed your stay with us. We hope to see you again soon.

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Could use more eating places
Stayed 2 nights in Mar 2024
Response from Katie on 25 Mar 2024
Thank you for taking the time to share your experience with us. We hope to see you again and you can join us at Sauce Italian American Kitchen or our rooftop lounge. Downtown Flint has many amazing restaurants as well! We would love to share our personal favorites with you on your next visit :)

4/10 Poor

David

Travelled with group
Liked: Staff & service
Disliked: Amenities
First thing there is no parking lot, if you want to park you have to pay a city garage 2 blocks away! The mattress very worn out a big slouch in the middle, pillows were so squishy , they had pocket doors going to the bathroom that was very hard to slide open and closed, there were no glasses in the bathroom to use when brushing your teeth, I don't recommend staying here at all !!!
Stayed 1 night in Mar 2024
Response from Katie on 22 Mar 2024
Hello David, thank you for taking the time to share your experience with us. I apologize that your stay was not up to our expectations. We strive to provide the best possible experience for our guests. I will have our engineering department check on the bathroom door and the mattress condition. We definitely want you to return and we do offer valet service for your convenience. Again, I apologize that your stay was not satisfactory and we hope to get a 2nd chance to WOW you.

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from katie on 22 Mar 2024
Thank you for leaving us a 5-star review. We hope to see you again soon.

10/10 Excellent

Lykos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was lovely. The room was clean, the community areas were pristine, even the little snack bar was pleasing the look at. My only gripe is the parking. I will either have to park on the street or pay 20$ for valet and I didn't like either of those ideas. However, it was only for a night and street parking is free Saturdays and Sundays, so I accepted my fate.
Stayed 1 night in Mar 2024
Response from Katie on 20 Mar 2024
Thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed your stay. I understand that parking may be challenging in downtown and we are working with the city to get the parking garages more accessible. We hope to see you again soon.

10/10 Excellent

Gregory, Macomb

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurant and bar. Rooms are updated, very clean, and quiet. Very good location close to Kettering University.
Stayed 2 nights in Feb 2024
Response from Katie on 20 Mar 2024
Thank you for leaving a 5 star review! We are pleased to hear that you enjoyed your stay with us. We look forward to seeing you again soon :)

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Katie on 20 Mar 2024
Thank you for leaving a 5 star review! We look forward to seeing you again.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Katie on 20 Mar 2024
Thank you for leaving a 5 star review! We hope to see you again soon.

10/10 Excellent

Katherine

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice, clean and comfortable. The only thing is lack of parking, so we used the valet service.
Stayed 1 night in Feb 2024
Response from Katie on 20 Mar 2024
Thank you for sharing your experience with us. We are happy to hear that we received a 5 star rating from you. We do understand that parking can be a hassle in downtown and are working with the city to update the parking garages for more parking options. We hope to see you again soon.

10/10 Excellent

Antoine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Katie on 20 Mar 2024
Thank you for the 10 star rating. We look forward to seeing you again soon

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Katie on 20 Mar 2024
Thank you for leaving us a 10 star rating. We look forward to seeing you again!

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Fast check in. Nice size rooms very spacious. Clean. Valet was amazing.
Stayed 1 night in Feb 2024
Response from Katie on 20 Mar 2024
Thank you for leaving us a 5 star rating. We are pleased to hear that you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great in room amenities. Clean and modern. Onsite restaurant.
Stayed 1 night in Jan 2024
Response from katie on 10 Feb 2024
Thank you so much for staying with us. We are thrilled you enjoyed your stay. Please come back again soon :)

10/10 Excellent

Jayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Katie on 10 Feb 2024
Thank you for your response. We hope to see you again soon.

10/10 Excellent

Desi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Katie on 10 Feb 2024
Thank you so much for staying with us. We hope to see you again soon.

8/10 Good

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay, the only issue was parking - atleast street parking is free on weekends and we were able to find some!
Stayed 1 night in Jan 2024
Response from Katie on 10 Feb 2024
Thank you for taking the time to share your feedback with us. Being a downtown location, parking is limited and is why we offer Valet service. I hope this does not deter you from returning to see us again.

8/10 Good

Elizabeth

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you .
Stayed 1 night in Dec 2023
Response from Katie on 8 Jan 2024
Thank you for staying with us. Our goal is to provide extraordinary service. We hope to see you again and earn that 5.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Clean room
Stayed 2 nights in Dec 2023
Response from Katie on 8 Jan 2024
Thank you for staying with us and taking the time to leave kind words regarding our staff and cleanliness. We hope to see you again soon.

10/10 Excellent

Kerry

Stayed 1 night in Dec 2023
Response from Katie on 8 Jan 2024
We truly appreciate being recognized with a 5 of 5 STAR rating as this is our goal for every guest. Thank you for staying at the Hilton Garden Inn Flint Downtown and we hope to see you again soon.

10/10 Excellent

EDWIN

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant
Stayed 2 nights in Dec 2023
Response from Katie on 8 Jan 2024
We truly appreciate being recognized with a 5 of 5 STAR rating as this is our goal for every guest. Thank you for staying at the Hilton Garden Inn Flint Downtown and we hope to see you again soon.

10/10 Excellent

Tiara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Katie on 8 Jan 2024
We truly appreciate being recognized with a 5 of 5 STAR rating as this is our goal for every guest. Thank you for staying at the Hilton Garden Inn Flint Downtown and we hope to see you again soon.

10/10 Excellent

Gregory

Stayed 1 night in Nov 2023
Response from Katie on 8 Jan 2024
We truly appreciate being recognized with a 5 of 5 STAR rating as this is our goal for every guest. Thank you for staying at the Hilton Garden Inn Flint Downtown and we hope to see you again soon.

10/10 Excellent

Ali, Dearborn

Stayed 1 night in Nov 2023
Response from Katie on 8 Jan 2024
We truly appreciate being recognized with a 5 of 5 STAR rating as this is our goal for every guest. Thank you for staying at the Hilton Garden Inn Flint Downtown and we hope to see you again soon.

10/10 Excellent

Pamela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
I was surprised at how clean and welcoming my room was. I wish I needed to stay more than 1 night.
Stayed 1 night in Oct 2023
Response from Katie on 8 Jan 2024
Thank you for taking the time to share your experiences in regards to your recent stay with us at the Hilton Garden Inn Flint Downtown. Our goal is to extend the best services possible and when we make a difference, we truly appreciate hearing from our guests. Thank you again for staying with us and we hope you have a chance to return.

6/10 Okay

Kiara

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Katie on 8 Jan 2024
Thank you for taking time to reply to the guest survey. Our goal is to achieve 10's in every area and it is clear that we have some opportunities to improve. If you have time we would truly appreciate additional suggestions as to anything you would like to see us offer or do better. Feedback from those that have stayed with us is very important as we utilize it to find ways to improve our guest’s experience. Please let us know if we can ever assist with anything before, during or after any stay and it will be our pleasure. Thank you for choosing the Hilton Garden Inn Flint Downtown.

10/10 Excellent

Melissa

Stayed 1 night in Oct 2023
Response from Katie on 8 Jan 2024
We truly appreciate being recognized with a 5 of 5 STAR rating as this is our goal for every guest. Thank you for staying at the Hilton Garden Inn Flint Downtown and we hope to see you again soon.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Katie on 8 Jan 2024
We appreciate you taking time to share your scores in regards to your recent stay. We hope you have a chance to return soon. Please let us know if we can ever assist with anything during any stay.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Katie on 8 Jan 2024
We appreciate you taking time to share your scores in regards to your recent stay. We hope you have a chance to return soon. Please let us know if we can ever assist with anything during any stay.

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Like: 1. clean, safe, nice live music, good CS, was able to park in the garage
Stayed 1 night in Oct 2023
Response from Katie on 8 Jan 2024
We truly appreciate being recognized with a 5 of 5 STAR rating as this is our goal for every guest. Thank you for staying at the Hilton Garden Inn Flint Downtown and we hope to see you again soon.

10/10 Excellent

Janet

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and beautifully modern rooms, friendly and professional staff...a wonderful stay!
Stayed 1 night in Sep 2023
Response from Katie on 8 Jan 2024
Thank you for taking the time to share your experiences in regards to your recent stay with us at the Hilton Garden Inn Flint Downtown. Our goal is to extend the best services possible and when we make a difference, we truly appreciate hearing from our guests. Thank you again for staying with us and we hope you have a chance to return.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went out of their way to make sure we felt welcome & were happy with our stay. I also highly recommend the breakfast!
Stayed 1 night in Oct 2023
Response from Katie on 8 Jan 2024
We truly appreciate being recognized with a 5 of 5 STAR rating as this is our goal for every guest. Thank you for staying at the Hilton Garden Inn Flint Downtown and we hope to see you again soon.

8/10 Good

Jill

Stayed 1 night in Oct 2023
Response from Katie on 8 Jan 2024
We hope you have a chance to return soon. Please let us know if we can ever assist with anything before, during or after any stay with us.

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has been an awesome experience the hotel was very clean. The staff extremely friendly, helpful and accommodating. Ethan and Katie at the front desk were terrific. The housekeeping staff is A1! Shay, Shamere and Sharon thank you. You will find the in-house restaurant Sauce spectacular food you have to try the breakfast potatoes! The restaurant staff are well trained and attentive, special shot out to Julie, Tammy and Dewayne for making me feel special. Overall I'm extremely happy with my stay. If i had to sum it up in one word...Supercalifragilisticexpialidocious!!!
Stayed 1 night in Oct 2023
Response from Katie on 8 Jan 2024
Thank you for taking the time to share your experiences in regards to your recent stay with us at the Hilton Garden Inn Flint Downtown. Our goal is to extend the best services possible and when we make a difference, we truly appreciate hearing from our guests. Thank you again for staying with us and we hope you have a chance to return.

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in this hotel is outstanding. Service rating 5 stars!!
Stayed 2 nights in Sep 2023
Response from Katie on 8 Jan 2024
Thank you for taking the time to share your experiences in regards to your recent stay with us at the Hilton Garden Inn Flint Downtown. Our goal is to extend the best services possible and when we make a difference, we truly appreciate hearing from our guests. Thank you again for staying with us and we hope you have a chance to return.

10/10 Excellent

Eric

Stayed 1 night in Sep 2023
Response from Katie on 8 Jan 2024
Thank you very much for extending such wonderful scores and comments. We are very glad that your stay was recognized with 10's and that you felt welcomed. An exceptional stay for our guests is our goal and we love to know when we have achieved this. We hope you have a chance to return and if so, please let us know if we can assist in any way before, during or after any stay. Thank you for choosing to stay at the Hilton Garden Inn Flint Downtown.

10/10 Excellent

Brittany

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful new hotel! Comfortable bed & room. Would recommend staying here.
Stayed 1 night in Sep 2023
Response from Katie on 8 Jan 2024
We truly appreciate being recognized with a 5 of 5 STAR rating as this is our goal for every guest. Thank you for staying at the Hilton Garden Inn Flint Downtown and we hope to see you again soon.

8/10 Good

Nina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
UM Alumni Reunion
It was alright the view was not good. The remote was not working too way hard to turn on and off. I did like the feature on the root top that was really nice.
Stayed 2 nights in Sep 2023
Response from Katie on 8 Jan 2024
Thank you for taking the time to share your experiences in regards to your recent stay with us at the Hilton Garden Inn Flint Downtown. Our goal is to extend the best services possible and when we make a difference, we truly appreciate hearing from our guests. Thank you again for staying with us and we hope you have a chance to return.

10/10 Excellent

Janae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice and wonderful
Stayed 1 night in Sep 2023
Response from Katie on 8 Jan 2024
We truly appreciate being recognized with a 5 of 5 STAR rating as this is our goal for every guest. Thank you for staying at the Hilton Garden Inn Flint Downtown and we hope to see you again soon.

8/10 Good

Trumain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk attendant was great. Housekeeping staff and Housman were great.The room was clean and comfy. Limited parking options was the only negative but the valet service was excellent.
Stayed 1 night in Sep 2023
Response from Katie on 8 Jan 2024
Thank you for taking the time to share your experiences in regards to your recent stay with us at the Hilton Garden Inn Flint Downtown. Our goal is to extend the best services possible and when we make a difference, we truly appreciate hearing from our guests. Thank you again for staying with us and we hope you have a chance to return.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
parking in the area is not good. Very expensive to valet
Response from Katie on 8 Jan 2024
We truly appreciate being recognized with a 5 of 5 STAR rating as this is our goal for every guest. Thank you for staying at the Hilton Garden Inn Flint Downtown and we hope to see you again soon