Flackwell Heath Holidays from AU$2,509

The manager gave me a complimentary breakfast on my last morning and on my first morning I was able to go to my room as soon as I checked in - at 8 a.m.!

Great hotel. Excellent service

Thank you so much for checking us in early. It meant everything! The breakfast buffet had so many options and we had a great night sleep. Thanks again!

Absolutely beautiful hotel. Wonderful tour of hotel and property upon arrival with welcome drink which was a lovely touch.

Location can’t be any better and the hotel is really nice. The room was nicely appointed and elegant. There was a big group of us that rented several rooms and we all had good things to say about the rooms and location. Regarding staff and service, I rated them 4 out of 5 stars. Two issues: we did not have an iron in the room, so I called reception and was told they would bring me one up right away. After ten minutes, no one showed up so I called again and they told me they were bring one up right away. Again, no one showed up. I finally went downstairs and had to ask for it and they gave me one. I don’t have a problem going downstairs and getting an item myself, what I didn’t like was being lied to and told it was being sent up, when it wasn’t. Just be honest. If irons are not allowed in the rooms, then a great alternative is handheld steamers for clothes. I’ve seen and used them at several nice hotels in Europe. The second issue we had was when the staff denied us entry to the hotel lounge with some takeaway food we had purchased at a nearby restaurant. This was late at night and decided we would enjoy our food in the lounge where the tables to eat are located. The front desk staff told us we had to eat outside of the hotel or in rooms. This was just wild; we couldn’t in our own hotel that has tables and chairs for their guest to eat at. It’s not fun and or convenient eating food in hotel rooms. It was too cold to wat outside. Fix these couple of issues to make it 5/5