I’m not sure what’s going on in the hotel industry as I frequently stay at hotels due to work and leisure. But they are severely suffering and lacking the hospitality portion of their industry. I have stayed at Apple Creek resorts 2 separate times for business as we are renovating a house in baileys harbor. It was a place to sleep, the rooms are extremely dated, beds terribly uncomfortable, they have tons of out of the norm “rules” posted everywhere, but with very little inventory available, it was one of the only properties with vacancies (now I know why) and with having my kids one of the trips it had a pool!
Front desk person (who I found out later was the owner) was scattered and unorganized. I soon established she was just having a bad day and tried to look past it. However, after looking at my credit card statement the following month I saw that they had charged me 3 different charges for the same stay. When I tried to call for clarification, as to the charges, I was spoken over, never given the opportunity to clarify the dates and charges or get an explanation before I was rudely snapped at yelled at and then hung up on.
This person owns the hotel, she is rude, crass and unprofessional. You will have a very difficult time getting a hold of anyone before 10am or after 10pm…so watch out if you have a maintenance emergency or need extra towels. She has zero manners and has allowed her personal issues to take priority over her customers service or even basic kindness.