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Palais Shazam & Spa

Travelers sip mint tea on a rooftop terrace overlooking Fes El Bali while others head to the spa for traditional treatments after a day exploring the medina

Choose dates to view prices

Palais Shazam & Spa in Fes El Bali offers local breakfast specialties. Enjoy city views from the rooftop terrace, and unwind by the outdoor pool or firepit after exploring the ancient medina.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$115
includes taxes & fees
25 May - 26 May
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About this property

Palais Shazam & Spa

  • Riad located in Fes El Bali
  • Consider a stay at Palais Shazam & Spa and take advantage of free breakfast (local cuisine), a free daily manager's reception and a rooftop terrace. Treat yourself to a body scrub, a body wrap or a deep-tissue massage at the on-site spa. Stay connected with free in-room WiFi, and guests can find other amenities, such as a firepit and a coffee shop/cafe.
  • Additional perks include:
    • An outdoor pool
    • Self-parking (surcharge), a round-trip airport shuttle (surcharge) and outdoor furniture
    • Barbecues, a dock and massage treatment rooms
    • Tour/ticket information, local meal delivery service and coffee/tea in reception
  • Room features
  • All guest rooms at Palais Shazam & Spa have perks, such as 24-hour room service and laptop-compatible safes, in addition to amenities, such as free WiFi and air conditioning.
  • Other conveniences in all rooms include:
    • Bathrooms with showers and hairdryers
    • Wardrobes/cupboards, a personal chef and mini fridges

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Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 4:00 AM

Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal, airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MAD 34.10 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MAD 200 per vehicle (one-way, maximum occupancy 4)
  • Uncovered self-parking fee: MAD 40 per day (in/out privileges)
  • Nearby parking fee: MAD 40 per night (328 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Pool access available from 9:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A car is not required for transport to and from this property
Children under 8 years old are not allowed in the spa without adult supervision

Frequently asked questions

Does Palais Shazam & Spa have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM to 10:00 PM.

How much does it cost to stay at Palais Shazam & Spa?

As of 24 May 2026, prices found for a 1-night stay for 2 adults at Palais Shazam & Spa on 25 May 2026 start from AU$115, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Palais Shazam & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Palais Shazam & Spa?

Self-parking is available for MAD 40 per day.

What time is check-in at Palais Shazam & Spa?

Check-in start time: 2:00 PM; check-in end time: 4:00 AM. Late check-in is available during limited hours.

What time is check-out at Palais Shazam & Spa?

Checkout is at noon.

Does Palais Shazam & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MAD 200 per vehicle applies.

Where is Palais Shazam & Spa located?

Located in Fes El Bali, this spa riad is within a 10-minute walk of Funduq Kaat Smen, Bou Inania Madrasa, and Water Clock. Chrabliyine Mosque and Blue Gate are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.0

Very good

8.6

Cleanliness

8.8

Amenities

9.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 10 out of 25 reviews
Rating 8 - Good. 9 out of 25 reviews
Rating 6 - Okay. 4 out of 25 reviews
Rating 4 - Poor. 0 out of 25 reviews
Rating 2 - Terrible. 2 out of 25 reviews

Reviews

Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great riad with perfect location

Great Riad. Very friendly staff, nice pool, perfect location, easy parking. Just like every riad a bit noisy and hard beds.
Stayed 3 nights in Oct 2024
Verified

8/10 Good

Fabrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and privileged directly in the Medina close to the best places but feeling really like being outside of the small streets, very quiet, amazing terrace and well decorated with the swimming pool. The staff is professional, very nice, always available and the breakfast is very good like the rest of the meals.
Stayed 4 nights in Oct 2024
Verified

8/10 Good

WEI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The riad is in a very convenient location and walkable to everywhere. The staffs are nice and friendly. The breakfast was good. WiFi worked well. However the hot water is not enough for two people to take shower. You have to wait at least half hour.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Zakia

Liked: Cleanliness, amenities, property conditions & facilities
Pros: Nice riad. Beautiful courtyard. Hassan, Mohammed & team were exceptional. Their service is better than 5 star hotels. Food is great at the riad. Location is in the middle of the Medina but the front entrance leads to the parking lot which is easy for pickup & drop off. Completely safe to walk around in evening. Would return to the riad if I go back to Fes. Cons: Rooms could use a little upgrade. Toiletries were not labeled so, its hard to tell which is the hand soap.
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Ginna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful place... not so much hotels.com

The place was amazing but Hotels.com messed up my reservation and I wasn't able to stay there. We arrived late as our flight was delayed and the guy at the front was wonderful and very helpful, but our booking was not there and we had to find another place to stay.
Stayed 7 nights in Apr 2025
Verified

6/10 Okay

CHIYING Carol

Liked: Staff & service
The rooms we booked encountered water pipe issues and we needed to go to another Riad for the 3-day stay. In return, Palais Shazam Riad offered us free massage for each guest. But the condition for the hotel we finally stayed was a bit behind my expectations and needed some improvement and renovation.
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Ignacio

Liked: Cleanliness, staff & service, amenities
Lo mejor el personal y la comida. Pero estuvimos tres días antes intentando contactar sin respuesta, y al llegar nos ubican en otro hotel por humedades. Falta de mantenimiento, iluminación en habitaciones, problemas de agua caliente. Muy mejorable todo, a excepción de la amabilidad y atención de todo el personal, así como una comida y desayuno exquisitos
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Ilse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wat een plaatje Midden in de medina ligt deze accomedatie verstopt. Vanuit de drukke medina stap je binnen in eem oase van rust. Superleuk personeel Lekker ontbijtje .Aanrader
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Elliot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour fantastique, merci Hassan!
Stayed 7 nights in Apr 2025
Verified

8/10 Good

Amuthavalli Shanthi

Liked: Cleanliness, amenities, property conditions & facilities
The property overlooked my booking and put me in another riad which had no tv, no restaurant and looked run down. They moved me back to the hotel the next day and were nice enough to throw in a free dinner and a massage.
Stayed 2 nights in May 2025
Verified

2/10 Terrible

ALEX

Disliked: Property conditions & facilities, room comfort

Réclamation

Notre expérience est très décevante. Nous sommes arrivés le soir à l’hôtel. Notre chambre avait été déjà louée! Le Personnel nous a affirmé que nous avions pas de réservation et qu’il ne faut surtout pas passer par Hotels.com. Nous avons alors présenté la réservation imprimée. Ils nous ont dirigés vers un hôtel bas de gamme ou le prix était beaucoup moins élevé (-50 %) Nous y sommes restés trois nuits avant de regagner notre hôtel (Shazam palace) Cette fois, nous avons eu une chambre presque enterré, la fenêtre était petite et haute,impossible d’aérer. De plus, en parlant avec d’autres clients, nous avons pu constater que ils avaient loué la même prestation beaucoup moins cher sur d’autres plates-formes. Nous avons dû contester pour avoir une chambre avec la vue sur la montagne comme prévu. Tout ceci nous a causé énormément de préjudice, et nous souhaitons un remboursement ou un geste commercial de votre part.
Stayed 7 nights in Apr 2025
Verified

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Divino

El personal muy amable y simpaticos. Excelentes personas. Hermoso lugar, paradisiaco e inmejorable ubicacion. Lástima el primer dia que llegamos, habiendo contratado habitacion de lujo, con una excusa, se nos trasladó a otro riad a 50 mts de muuuuyyy inferior calidad, escalera de 3 pisos, pidiendonos las disculpas y compensandonos con la cena y el no cobro de impuestos de esa noche. Ese otro riad, no había TV y tampoco internet. Muy deteriorado y con humedad y colchon viejo e incomodo.
Stayed 3 nights in Apr 2025
Verified

8/10 Good

philippe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel accueillant. A notre arrivée, le logement ne correspondait pas à celui loué. Nous avons dû négocier à 2 reprises car les autres chambres proposées ne correspondaient toujours pas à la location faite. Super expérience pour le Hammam du Palais Shazam!!!!
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

nelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Palais Shazam exceptionnel

Séjour très agréable avec un personnel à l écoute très sympathique et avec le souci fe nous servir au mieux. À recommander sans aucune hésitation
Stayed 3 nights in Dec 2024
Verified

6/10 Okay

lidia

Liked: Staff & service
Toda la equipo de personal es mui amable, la comida mui buena y el mejor local para escuchar buena música en Fes
Stayed 1 night in Nov 2024
Verified

8/10 Good

Adrien

Liked: Staff & service

Séjour en famille à Fès

Séjour en famille à Fès. Tres beau riad caché au milieu de la médina. Accueil excellent avec le thé. Petit déjeuner copieux et varié et les repas était tres gouteux. Il manque au riad un petit raffraichissement. Notre chambre qui devait etre une chambre triple n'était qu'une double, chambre jamais aérée...dommage.
Stayed 4 nights in Oct 2024
Verified

10/10 Excellent

elise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un petit coin de paradis

Fantastique, un accueil chaleureux avec thé gateaux plan de la médina et des explications. Une fontaine a eau filtré en libre service. Un petit dejeuner au bord de la piscine. Une entrée directement par le parking sécurité. Calme un vraie havre de paix on a adoré.
Stayed 2 nights in Oct 2024
Verified

8/10 Good

Meonet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025
Verified

2/10 Terrible

ahmad

Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Djamila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien être, confort et sérénité.

Stayed 5 nights in Apr 2025
Verified

10/10 Excellent

Osama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Jean-Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024