Had reserved a king bed. Was told at check-in one was not available and had no choice but to accept two full-sized instead. Don't list a room as available if it's not.
Got to the room and the door was wide open. Door didn't want to close properly without being slammed shut as hard as possible. We had to leave right away for our event and intended to talk with management later. Came back, had to body slam the door to get it open! Slammed it shut to keep it closed for the night, yet the wind from a storm blew it open at 3:30 am!! Had the security latch on, thankfully. Tried to talk to someone when checking out but attendant refused to come to the window.
The room condition was what we expected for a motel, but extremely disappointed that reservations were made weeks in advance only to be told they wouldn't have the room I reserved, gave us a room with an obviously faulty door, and wouldn't come out at 8:30am for us to check out and discuss the issue.