Fairhaven Holidays from AU$2,013

The staff is excellent at this iconic, historic hotel. They always remember my name, even when I go weeks before visits. My only complaint about this place is the lack of coffee in the rooms or availability of it before 7:00 AM. My work requires me to leave the hotel before 7:00, so I have to find it later in the morning elsewhere. There aren’t any that open much earlier within a reasonable walk at 5:30 AM.

The rooms, facilities, location and amenities are all wonderful. Great property for families. The 4 stars is due to the lack of staff at times. The breakfast buffet was delicious however, during peak hours there were many tables that were not cleaned timely which left us waiting before we could sit. The same was true when attempting to get service poolside. All the staff was so friendly and welcoming, it just felt like they were understaffed. Would definitely return.

Amenities were great. Pool near our room was zero entry and heated making it great for our toddler. Splash pad was alot of fun. Hard to get it to turn on sometimes. Room was nice. Check in was brutal! Waited hour and half in line to check in to then be directed to another desk to wait in line for a parking pass and try to be sold on attending time share presentation. 2 hours to check in after starting our travel day 5am to get there with a 2 year old wasnt fun. Was also told at check in that our room would be cleaned every 2 days. Didnt come to clean it until the 7th day of our 8 day stay. That was after us calling and requesting housekeeping twice. And didnt come until evening in the middle of us eating dinner. Had to request towels in the middle of our stay and took 2 hours to deliver them. Amenities made our stay great but place didnt seem to be ran well.

On a positive: check in was relatively fast and accommodating, beautiful views of the ocean. On the other hand, room furniture was old, room was consistently not made up until early evening hours, phone calls for hotel services were not answered for up to 10 minutes, daily parking fees were unreasonably high.

didn’t try the breakfast