Fairfield Holidays from AU$2,121

THERE WAS AN SPIDER IN MY BED IN THE FIRST ROOM THEY GAVE ME. BECUSE IT DISAPPEARED WHILE WAITING ON SOMEONE TO COME THEY DID NOT OFFER TO CHANGE LINENS OR CLEAN THE BED. I HAD TO COMPLAIN RO EXPEDIA TO GET MOVED. ONCE MOVED I HAD LUGGAGE THEY HAVE NO ELEVATOR, OR ESCALATOR.

Everything was convenient

Stay was ok. Hassle free check in

While the staff was super friendly my room wasn’t prepared correctly. The bathroom was missing towels, toilet tissue, and all of the soap shampoo lotion conditioner dispensers were empty. The shower also flooded. The fridge and remote was sticky. Nobody cleaned our room or emptied the trash despite a multi night stay. Not the worst but definitely not the best. 5/10 and that’s only because staff was friendly and did what they could to fix issues when bought to their attention.

The two check in people on Friday were great .. but there was a bit of a language barrier. They suggested taxi services that after phone calls were made didn't materialize. The eatery was decent but you could tell it was on a low budget side. I was in property management before I retired so I know a little how this works. The hotel was under construction and had a strong smell of paint . My a.c. unit's grate was broken and had paint & spackle on the front of it. The lamp did not work. Towels were small. They went cheap on the shower walls with no inlay for soap or shampoo holdings. The shower head had dangling plumber's tape on it. The refrig unit wasn't even and bounced around. There were no cups in the room. Granted it was a less expensive room but no closet or hooks to hang clothes other than the three knobs coming out of the wall. There was no clock other than the microwave. After one housekeeping visit there were multiple hairs (I assume my own after a shower which I always try to wash down when done.) The outside needed major landscaping work and driveway work. I realize you can't clean windows but at least try for the inside one's. The eatery's juice dispenser was watered down. NO meat was offered a breakfast nor bagels with a refrig full of cream cheese. NO cabinet in the bathroom but a pedestal sink which was loose and wobbly. The hotel provided no receipt and said that was your responsibility. Really? In general the staff was nice.