Family Hotels & Resorts in Excelsior Springs from AU$122

"The staff were great. We did not get the room serviced the entire time we were there. One lady came in, unexpectedly, and we scared her as she was not expecting us to be there. Sorry about that. "

"The worst hotel stay I’ve experienced in many years. Other guests on our floor were extremely noisy all night. Not from rowdiness - it was from a couple fighting all night. When I went to shower in the morning the bottom of the bathtub was covered in dirt. I took a chance when I selected a Best Western hotel. I don’t know that I will ever be able to trust a Bedt Western hotel in the future."

"Check in process was very friendly and efficient. Rooms were clean and quiet, and an added bonus to get complementary tokens to use in the lounge."

"Bugs crawling on me at nite. Do not go here. This place is very dirty and bugs everywhere. "

"We came from out of town to see a concert at this casino. Hotel staff were excellent. Around 6 or 7 different restaurants to choose from. And lot of things to do. We plan on doing it again in May"

"Wallpaper falling off the wall. Room doors gross.ventilation systems dirty.sink drain clogged and spitting out sewage. Kansas City towers are gross "

"I worked at this property years ago when Mr. Hammonds owned it, and to say it has gone downhill is an understatement. The biggest disappointment was that there was a Trading Card convention booked, not just in the ballroom, but in the atrium as well. They charge $17 per day to park but if you left during the day there was no parking to be had when you returned because of the convention, that there was no mention made of. I was told by "Alex" that a staff member would be in touch, never happened. Overall I would love to recommend this property as it has meaning to me on a personal level, but this trip was so bad I don't see that happening."

"I was generally happy. We had a few small issues. Nothing because of the hotel. "

"Staff was great. Breakfast was good. Kids had a ball. "