Service was good except for 2 mornings. 1 morning took 35m to order 2 takeaway breakfasts, then to be told the kitchen had closed and they forgot the order then after waiting bought 1 order not 2... Then another morn where it took over 1.5 hours to bring breakfast out (and was checkout day so made that hard), i spoke with kitchen 3-4 times and got different response each time. People were coming after us, ate and left. Not all rooms are equal we had friends in 3 other rooms. There are renovations underway but you may want to check the fridge is working in your room. Daniel on the front counter has great customer service.