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Reviews of Heure Bleue Palais

3.5 out of 5
Heure Bleue Palais
2 Rue Ibn Batouta, Bab Marrakech, Essaouira

Reviews

9.6

Exceptional

Rating 10 - Excellent. 37 out of 46 reviews" "
Rating 8 - Good. 7 out of 46 reviews" "
Rating 6 - Okay. 0 out of 46 reviews" "
Rating 4 - Poor. 2 out of 46 reviews" "
Rating 2 - Terrible. 0 out of 46 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous restful time over New Year
Stayed 4 nights in Dec 2023

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Dallas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room. Friendly staff. AMAZING food.
Stayed 5 nights in Jul 2023

8/10 Good

anthony

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, Manager takes time to talk to everyone, very impressed. Location is fantastic and loved the roof top terrace.
Stayed 3 nights in Feb 2023

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming colonial style place
Charming place with good service and nice touches such as the check in and check out biscuits! Rooms aren’t that big but have a lovely character and features. Breakfast was great and spa treatment very nice. Pool area is nice although the pool is fresh - good for lengths but not warm enough for a loll about! (February). Nice to have a billiard/pool room although could do with a new cue! Lovely courtyard atmosphere with musicians early evening. We didn’t eat dinner here as lots of good (and more reasonable!) options in the town but am sure it will have been nice! Glad we stayed here.
Stayed 3 nights in Feb 2023
Response from Eric Molle / General Manager on 23 Feb 2023
Thank you for your comments which discrabe so well our riad. Pool is heated around 25C but feeling could be lower according to weather condition.New billiard cue are order.. but takes time unfortunatly.We are looking forward to welcoming you again in the futureKind regards

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful proper hotel with all the bells and whistles. Large rooms, excellent service, beautiful courtyard for breakfast or afternoon tea.
Stayed 1 night in Nov 2022

4/10 Poor

Courtnie, San Diego

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Hotel was outdated, the food was bad and the pool wasn’t heated so no way to use it. Best thing was the conditioner.
Stayed 2 nights in Nov 2022

8/10 Good

Steve

Liked: Cleanliness, staff & service, amenities
Although the place could do with a bit of renovation it maintains an air of decorum that’s hard to find these days. Rooms are clean and laundry crisp white clean. My only gripe is it says pool is heated and it wasn’t when I was there. Roof terrace is lovely and food was great. The best thing about this place is the staff who are all super attentive and genuine. Overall a great stay and I would return primarily for the location and great highly professional staff.
Stayed 2 nights in Nov 2022

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2022

10/10 Excellent

Jonathan, Philadelphia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff exceptionally friendly and knowledgeable. Food was good. Room was fantastic.
Stayed 2 nights in Oct 2022

10/10 Excellent

charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 1 night in Sep 2022

10/10 Excellent

Alice P

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the attentive, lovely staff and excellent service, great location, rooftop pool and lunch area, beautiful courtyard. Proper old fashioned hotel in the best sense. Great breakfast, nice big rooms.
Stayed 4 nights in Aug 2022

10/10 Excellent

Kate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a simply beautiful hotel. Our room was stylish and very comfortable. What really makes this hotel though is the staff! Everyone, from the General Manger to the doormen and reception staff are exceptionally engaged and helpful. I cannot recommend this hotel highly enough. Well done to all at Heure Bleue
Stayed 3 nights in Jul 2022

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I literally never write a review. That’s how good this place is. It’s perfect. Beds are amazing, decor, styling, staff, food, location - this is a classy classy classy spot.
Stayed 3 nights in Jul 2022

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heure Bleu perfection
This is an amazing and wonderful hotel … classy, elegant and interesting. Swimming pool area needs a bit of TLC but otherwise perfect. It’s expensive but worth every penny
Stayed 4 nights in May 2022

10/10 Excellent

Ysobel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2022

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

LILIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a wonderful hotel, very colonial classic in style and with very attentive and well trained staff. Just inside the Medina walls, the hotel is ideally situated between the old town and the promenade and beach. Lovely deck and swimming pool on roof. Truly pampering experience.
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good location
The hotel is in a very good aera and the restsurant is charming and good.
Stayed 1 night in Oct 2018

10/10 Excellent

melanie, nyc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a stunningly beautiful hotel. The location was great and the check in and out process was smooth. The suite was luxurious and we enjoyed the architectural style Of the hotel.
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay in Essaouira
Beautiful hotel - highly recommend
Stayed 1 night in Jul 2018
Response from Kamal on 2 Aug 2018
Dear Sir / Madam, Thank you for your comment and we are pleased to hear thta you are home safe. It's been a pleasure to accommodate you and hope see you again in our oasis. We remain at your disposal at any time.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem in a busy Medina
Heure Bleue was clean comfortable and the staff was super friendly. The restaurant was surprisingly good too. We had a nice stay. It was right at the entrance of the Essaouria Medina which made it quite convenient for going out and shopping. The roof top was quite nice but definitely can get windy like everywhere else in the area. They have a small parking lot and the one thing they can improve on is having a bigger sign indicating the parking lot for the hotel. There are a lot of other people trying to get you to park in their lots for money and it was very overwhelming. Overall we had a nice stay and the service was really friendly and helpful.
Stayed 1 night in May 2018

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un séjour merveilleux
Stayed 4 nights in Mar 2023

10/10 Excellent

Latifa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accueil chaleureux hotel magnifique. On se sent cpmme a la maison on reviendra tre vite
Stayed 3 nights in Jan 2023
Response from Eric Molle / General Manager on 23 Feb 2023
Chère Madame,Merci de ce joli commentaire, nous sommes heureux de lire que vous vous êtes sentie à la maison. Alors disons nous à bientôtBien cordialement

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hôtel

10/10 Excellent

fumio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022

10/10 Excellent

patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La beauté des lieux, le bar anglais, le grand lit confortable, la décoration et surtout les parfums orientaux, avec des produits orientaux de soins du corps excellents, un vrai éveil des sens!
Stayed 1 night in Nov 2022

10/10 Excellent

Darach

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful Riad
Stayed 2 nights in Nov 2022

10/10 Excellent

patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Laurent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour magnifique avec un accueil et un service incroyable. Tout est gentillesse, attention et courtoisie. Le directeur et son équipe font tout pour rendre le séjour inoubliable et c’est réussi.
Stayed 7 nights in Jul 2022

10/10 Excellent

franck maurice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le personnel est incroyable de gentillesse et d'envie de vous faire plaisir Le directeur est extrêmement sympathique Un vrai 10 pour tout le monde !
Stayed 1 night in Jun 2022

10/10 Excellent

Sophie

Stayed 3 nights in Jun 2022

10/10 Excellent

HENRI

Stayed 1 night in May 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal
Très bien Accueil charmant, site exceptionnel dans la splendide médina d Essaouira
Stayed 2 nights in Nov 2021

10/10 Excellent

Alexandra

Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bel établissement, le personnel professionnel vous permettra de passer un excellent séjour. Pour se faire plaisir c'est sans nul doute une adresse à retenir.
Stayed 1 night in Nov 2021

8/10 Good

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un hôtel pour se ressourcer
Stayed 2 nights in Sep 2021

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rêve
Un séjour de rêve dans un endroit de rêve
Stayed 2 nights in Aug 2021
Response from E. Molle / Directeur General on 18 Aug 2021
Cher Eric, Nous vous remercions d’avoir pris le temps de poster ce joli commentaire. Nous sommes heureux de lire que vous avez qualifié votre expérience chez nous de « Séjour de rêve". Ce compliment nous va droit au cœur. Nous espérons avoir le plaisir de vous revoir bientôt. Bien cordialement

8/10 Good

Jorge

Liked: Staff & service, room comfort
Essaouira la belle endormie
Séjour enchanteur à Essaouira L’Hotel est très bien situé Décor colonial parfait Certains points à revoir. Comme la propreté du toit terrasse et la clim qui ne fonctionne pas pour cause COVUD !!!!
Stayed 2 nights in Aug 2021
Response from E. Molle / Directeur General on 18 Aug 2021
Cher Jorge, Nous vous remercions d’avoir pris le temps de poster ces commentaires. Nous sommes heureux de lire que vous avez qualifié votre séjour "d'Enchanteur". Croyez bien que nous luttons au quotidien pour la propreté de notre terrasse, malheureusement le vent qui nous apporte sable et poussière est fort. Nous espérons avoir le plaisir de vous revoir bientôt. Bien cordialement

10/10 Excellent

Gustavo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pur bonheur
Établissement raffiné offrant au client un séjour inoubliable, une parenthèse enchantée. A faire et refaire sans modération.
Stayed 3 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unieke locatie, bijzonder vriendelijk personeel, mooie kamers, heerlijk eten, kortom prima in orde!
Stayed 2 nights in Mar 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Die Zimmer sind klein aber hübsch,Sie öffnen sich auf die innen Hof und sind hellhörig(es gibt keinen Aussicht). Das Restaurant ist sehr schön, das Personnal wirkt gestresst da der Direktor des Hotels ständig alles beobachtet...es ist unangenehm. Es gibt andere Riad in der nähe mit Seeblick zum beispiel, für viel weniger Geld.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Encore une heure...
Beaucoup de superlatifs pour L'Heure Bleue, sis au plus près de la porte Marrakech, en la médina d'Essaouira. C'est un palais, en somme !
Stayed 2 nights in Oct 2018